Premier Inn Southampton City Centre - West Quay

I had a fantastic stay at this hotel. The rooms were clean and comfortable, the staff were very welcoming, and the location was perfect—just a short walk to West Quay Shopping Centre. I’d definitely stay here again

Great room, great service, great breakfast, and best of all the shower was the best I've had in a while.
Overall, perfect for what I needed for a couple of nights.

Spacious, clean rooms and exceptionally friendly staff made my stay wonderful. Great location and excellent value..

Hsk kept knocking on the door and disturbed our sleep even tho the checkout time was at 12. Overall the room was clean and nice.

The location near the port as well as near shops was very convenient. The room was very clean and comfortable. Both the dinner and the breakfast we ate there were yummy and fairly priced.
There is no checkin counter, you use the self checkin kiosk but it was simple and efficient.

The only downside is that there no parking directly at the hotel and not drop-off/checkin parking either but it wasn’t such a big inconvenience since there is th shopping mall parking lot right behind the hotel.

Good food and simple/practical stay with all the essentials. Temperature control in the room was poor and you check in on a machine

Amazing accommodation- so close to Westquay and town, staff absolutely amazing & so friendly & helpful. Great food and a wonderful nights sleep every night!! Rooms & hotel spotlessly clean. Wonderful stay all round.
Could not recommend it more - we cannot wait to go back! 😊

We use this hotel night before our cruise in Southampton. It’s in an ideal location 10 mins by taxi to cruise port. The hotel is well run rooms and bed always very comfortable. The breakfast and dinner deal for £26.99 is extremely good value. The staff in the restaurant are very attentive. The breakfast is one of the best we’ve had plenty variety and freshly cooked. Would thoroughly recommend staying here.

Great hotel, located in centre, new hotel, clean, well presented. Self check in. Loads of car parks around the hotel and bar on site.

Lovely experience great for shopping and amazing
Staff always there to assist. Food is amazing and great value. Lovely clean rooms.

Very short staffed. The bar staff have to help you book in...If you need help. We used to stay at this hotel the night before a cruise and use the closely situated car park as they had a discount agreement with the owners. They recently stopped this agreement and failed to inform us. So leaving the car for our on going cruise duration was very expensive.

A very enjoyable stay would go back again no problem 😊 very helpful staff with good food. Happy to stay here every time in Southampton.

An excellent hotel in a heart of city centre. Close to the cinema, shops and restaurants. Very comfortable before going on cruise. Staff is very friendly and professional and always willing to help. Breakfast was really busy when we stayed but nothing was too much trouble for the team. They are big credit to the company.

Perfect little city break with my other half. Everything was just perfect from first day. There was an issue with hot water on the day but it did not bother us as this was not hotels fault. All staff we have seen were lovely and very friendly. Massive credit to the company. It has been very busy but they all have managed perfectly. Keep up the good job team. Hopefully we will be back again before Christmas :)

We stayed here for 1 night before a cruise and it was perfect! it's in a fantastic location which didn't require us to need a taxi to the terminal the following morning. We booked a Premium Plus room and it was great. A nice large bed, seating area and the bathroom was very nice too. Shame there was no bath tub but for 1 night I don't mind! We will deffo stay here again before our next cruise.

Bitten to death by bugs, it looked like someone had been bumped off in the room. Scratching so much during the night it made us bleed.
I stripped the beds on leaving I was so embarrassed

Do not stay here! Hotel rooms are not adequate. There is no closet, no refrigerator and no chair/couch other than table chairs. There is a huge space where a chair/couch can go, but it is empty. The room is basic.

When I stayed, the hotel had NO hot water and we’re not apologetic for it. Didn’t even offer free breakfast for the lack of hot water.

Perfect location and perfect stay! We stayed pre -cruise with my family and all I can say is WOW! From the minute you walk in everything looks so modern and clean. Yes - parking charges are now £15.00 for multi-storey car park but it isn't hotels fault and being in a heart of city centre what else can you expect?! This didn't bother us at all. All team that we spoke to were friendly and really professional so I would fully recommend this hotel to anyone! We surely be back next year.

Stayed overnight before joining our cruise. Room very clean & comfortable.
We purchased the meal deal to make life easier. Was served by Elle....what a complete & utter star she was!! Very friendly, brilliant rapport and just a bubbly character. Could not have asked for any better. Beautiful young lady. Upon Breakfast we were looked after by "Elles mum" who was just as attentive, we can see where Elles Character comes from. Thank you very much ladies for looking after us and making our stay that little bit brighter & enjoyable. ❤️

Parking charges are to high at £15 per night it makes it expensive for us to stay 4 nights at £60, by reading some of the reviews the parking only a few weeks ago was only £7 and double..The room was nice and a fresh feel but the work noise was horrible are on holiday and didn’t expect to hear the work at 7.40am 😡 I didn’t think we will be staying here again.