Premier Inn Southampton - Cumberland Place

Brilliant staff who went out of their way to make me feel comfortable and safe. A special mention to Chris who was fantastic and made my experience checking in excellent. He explained the policies around how they ensure solo travellers (in particular female guests) feel safe and what he makes sure is put into practice for people staying at the hotel. He couldn't have been more knowledgeable and reassuring. He clearly really cares about the customers experience and safety at the hotel. What a fantastic person to be in that role and representing your company. Thank you again.

downstairs had a lovely atmosphere and we were made very welcomed by the staff who were excellent throughout, especially Chris who went above and beyond for us

Staff were very helpful and polite. Ate in the restaurant when we arrived and breakfast following morning.
Perhaps check rooms more regularly as light over sink and extractor not working

I chose to stay at a premier inn because they have in the past always done what it promises to do but this occasion was poor most staff couldn't be bothered and when I asked the chambermaid for clean cups I was waved away like a piece of dirt because she was too busy having a chat on the phone

The hotel is in a great location, with paid car parking just behind it. Not a long walk into the heart of the centre. Breakfast was very good. Staff were friendly. The corridor on my floor did have an unpleasant smell but that's the only negative I could think of.

We stay at the premier inn Cumberland Place hotel everytime we visit from Plymouth, which is about five to six times a year. The hotel is always clean and well kept and the staff are always very professional and willing to help with any issues particularly Chris who has been very helpful on several occasions.

Excellent stay, great value, atmosphere, and a lovely room. Short walk from the town centre. The evening meal was sensational (med sea bass), and the restaurant service was superb, special thanks to my waiter Europ who was extra helpful and friendly.

We stayed here for one night and it was perfect. Easy parking in a multi-storey car park just around the corner. Quick self check in service, there was a young lady there to help. Our room was very clean and spacious and nice and quiet. The restaurant in the ground floor was excellent. Plenty of seating, we had the meal deal for breakfast and dinner at a very good price, so much choice and the food was lovely. We cannot say enough positive things about this hotel.

Everything was ok so much rubbish out the front no shelter for smokers and the bathroom was dirty hair in the sink around the taps but the staff are so nice

I stayed with a large group of friends (we all booked out our own rooms). The stay went without a hitch, it was a great location for where we wanted to be. My room layout was a bit whacky compared to other premiers I've stayed in, but that's not really an issue.

My only issue was that I had late check-out (for 12pm) and my room key was de-activated whilst I was in the middle of taking my things to my car, at 1125, so way before actual checkout time, and I couldn't access the hotel or my room. I've never had this happen with regular checkout at 10am so I'm putting it down to this being a fairly new system, and luckily I had only a few more things to grab, so one more trip and I was done, but I wasn't very impressed that my key was de-activated before I was ready to leave, and before my checkout time, but it wasn't enough to ruin the experience.

All in all, it was a great trip!

Came here and was simple check in, clean, comfy, only issue was the second card was not linked to the room so we couldn’t get in with that card which was annoying!

Excellent stay have been several times never disappointed would recommend
Staying again in December looking forward to the lovely shower

Location :- the hotel is located on the main road with no parking. Although theres two car parks at the back of the hotel where you park. Also on street parking is available.

Staff :- The young girl on the main reception was on her phone when I checked in. Literally waited for like a good 1 min for her to realise I was there. Checked in and straight to the room.

Room :- Room wasn't too bad. Pretty clean. Everything was in place. Edge of the main table peeling off ( see attached pictures ).

Restaurant/ food - the restaurant is located on the ground floor next to the main reception. About 20 odd tables available. Foodwise opted in for the Veg Gyoza for starters and the Chicken Curry with a side of naan bread for the mains. The gyoza was a bit on the soggy side but couldn't fault the main dish. See attached pictures.

I stayed in this Premier Inn for two nights for the football. Definitely the best Premier Inn that I have stayed in for a while. All the staff that I came across were excellent but especially well done to Chris who was everywhere, reception, bar, restaurant and could not have been more helpful to anyone and everyone that he came across. I will be back.

The staff were very welcoming on arrival.
Help with our enquiries.
Room was very clean and tidy.
Started washing my face and a bit of wood fell on my foot made me swear.
Dinner the kids meals they loved.
Can't go wrong with pizza.
I had fish and chips and peas.
Well what can I say chips cold peas like rock and the fish well had more smell then Grimsby docks and was so greasy. I did complain and got offered a dessert which I dont do.
So please stay away from fish at moment im sat on the loo.

Lovely comfy beds ! nice fluffy towels ! Room spotless short stroll to city centre. Chris in the restaurant very efficient and helpful. Overall a lovely break.

Mani and Urope are the best. Their service was unbelievable, honestly the service mixed with their amazing humour and ability to please the guest whilst also delivering an amazing experience. Hats off to them honestly. I'm here every Wednesday and I want them to be recognised for their efforts when I come here next week!

Had a lovely time with a warm welcome. Nice clean rooms in a central location. Good choice of food options and a great value breakfast. Special thanks to Chris for looking after us at the bar!

Easy to get to, rooms clean, staff friendly. Very busy on the Friday night when we arrived for a table at 8pm for dinner. Although slow, Chris our server was excellent, very helpful attentive and even apologetic for the long wait. He was very kind to inform us of the meal offer, although he seemed to be the only staff member running around he was always right in hand to help us. Breakfast was very nice, very well organised and the chef was very friendly. Would stay again

The staff where exceptionally helpful and the service was excellent. No hesitation in recommending a stay at this Premiere Inn.