Premier Inn Carrickfergus

No phone in room, please be aware.

We stayed here over Halloween weekend and had a wonderful stay- everyone we met was super friendly, they really went over and above to make our kids feel special- giving them treat bags and had a find the ghost game which they loved! Great play area which we got a table right outside so we could enjoy our dinner and keep an eye on children at the same time and room was spotless! Will hopefully be back very soon!

The hotel was quiet despite being very busy and the room was spotless. The meal deal was great value and the restaurant staff were professional, pleasant and well trained. Special mention to Roberta in the restaurant. I had a leg injury that significantly impacted on my mobility. Roberta took me under her wing, taking my order so I didn't have to order at the bar, ensuring my food was ok and delivering and refilling my drink. She looked out for me the following evening and provided the same exemplary service. A real gem and an asset to the company. My only issue, which wouldn't normally apply, was the fact that my accessible room was as far away from reception and the restaurant as it was possible to be. Perhaps something to be considered when doing future refurbishment?

This review is based on the bar only. The service is absolutely ridiculous. Only one person behind the bar on a Saturday night. We were waiting so long to order we left. Definitely need more staff.

Absolutely outstanding stay! The staff was incredibly welcoming, the room was spotless and comfortable, and every detail exceeded my expectations from start to finish.

Parking good and Great value for money

We had a really lovely stay. We didn't check in till late but had a real quick check in. The room was lovely and had everything we needed. I went down to the bar and had a really nice cocktail and brought it back to my room.

The only bad thing was the next day we noticed some stains on the top of our duvet that we definitely didn't cause ourselves.

The hotel staff were very welcoming and helpful with getting us oriented to the area. Room was spotless and bed comfortable. Many restaurants in walking distance.

I must say that the rooms were spotless and I seen a girl called jenny doing the corridors and she had them gleaming afterwards, you can tell the house keepers take pride in there work

Checked in around 3.30 and was greeted by mary, She was very helpful and had us checked in within minutes which was great as my toddler was unsettled, She gave him some colouring in stuff which he loved, So thankyou for that. The staff were great always full of smiles and happy to help. The housekeeping team are fab, helped us with everything we needed, and had our room clean whenever we needed. The rooms are spacious and clean, the bath is great. Can't wait for us to return.

Stayed for my daughter 14th birthday.,Reception staff were extremely helpful and friendly. When they have find out the reason why we are staying they informed the restaurant staff and surprised us with decorations on table and complementary desserts for the birthday girl. We are definitely coming back soon

Lovely location, very clean room and a great big comfy bed. Hotel could do with a revamp.
Staff are very pleasant. Mandy was so helpful when we asked for fresh towels and clean cups. The two girls on reception Naomi & Andrea were both lovely and really made us feel welcomed.

We will definitely be back soon.

Great hotel, good location & rooms very clean. Staff very welcoming and helpful. Big shout out to Lisa the housekeeper she was very helpful. We will definitely be back to premier inn Carrickfergus.

Good hotel comfortable rooms good breakfast. Almost all the staff friendly and helpful. We have stayed here a number of times and have found it good value for money and very comfortable. We were unfortunate this time in that we met the first unpleasent unfriendly rude girl working in the bar on Wednesday night 15th October. Such a pity but other that this person we had a lovely stay as usual. And I guess one poorly trained badmannered person in all the times we have stayed is not a bad result.

Contacted reception late at night and Georgina really couldn’t not have been more helpful. Not often you meet friendly obliging people like that.

Have stayed here before and like its location with some good seafront walks.The staff are brilliant and friendly which is always good.We like this Premier Inn hotel has it does have opening windows and no air conditioning unlike some other hotels which is often disliked by guests as it often attracts dust and can be quite smelly leaving you with a sore throat if not serviced regularly. Generally, this hotel is very clean which is a testament to the staff who look after it.At the moment ,the hotel has a Brewers Fayre restaurant and pub attached to it with a good choice of meals and drinks.

We stayed here on a quiet friday. Because my mum took a brain bleed and was in Whiteabbey rehab. My 2 girls (good girls) were in the brewers fayre with us for dinner and after i took them to the play area. And said its so quiet just play in There for a while. But as soon as i left. ‘Roberta’ who looked like a face of thunder. Went in and told them off and told my 11 year old she was too tall (keeping in mind no one was in there or near there and they were not bothering anyone. My 11 year old being sensitive left and cried in her room. And that was her rest of the night. Now i dont mind if she explained to me. But the way it was done. Not knowing the heartache that we are going through. Ruined our stay. Not that we were here for fun. It was me that told the girls to go in the play area. I went up to roberta! And explained it was me that told them. Her reply ‘oh they can stay in there. They just have to sit!!! Not run around (it is a play area with cushioned running obstacle course). Ridiculous! Thankfully the young man behind the bar made up for mrs grumpy and he was so pleasant.

First time here and enjoyed a quiet and peaceful stay. Good location within 5 minutes walk to the small town centre which has a few shops, restaurants and pubs. Very quiet during the night ensuring a good nights sleep. Friendly staff on reception. Will stay again.

The staff were excellent friendly and helpful, the food was very good and room cleaned every day. The room was comfortable and bed was very comfortable and gave us a good nights sleep. Also the hotel encouraged the guests to be as quiet as possible and this worked very well. The free parking was great.

From the warm welcome to the comfy bed the stay with my 7 year old niece did not disappoint. Staff although busy where always near by and happy to help. The room had a beautiful view of Carrickfergus Castle and Belfast Lough. Lots of hot water and fluffy towels. We even got our drinks in fancy cocktail glasses for that little bit of extra va va voom. Special thanks to Mary and Ben who give the meaning to service with a smile. I will definitely be back.