Premier Inn Tenby Town Centre

Our room was not ready when we arrived around 3.30pm. There was a queue and we discovered they were short staffed and our rooms were not cleaned. It was suggested we wait in the new restaurant. We had to wait til 5pm for the room to be ready! The coffee, we feel should have been complimentary after this wait. We had less time to get ready for dinner at 6pm, as we were out to an event at 7 30pm. We had to wait nearly 45 mins for four little plates to arrive. Then there were issues with the til.
The staff did their best, but felt there wasn't enough of them overall. Hopefully the teething problems will diffuse with time.
The room was great and we slept well 😃

The hotel was easy to find straight off the motorway. The receptionist was lovely and the room, even though quite a walk, was lovely. We also had breakfast which was excellent

Came here with family as we were having a family gathering at a restaurant near by. There was issues with staff sorting rooms out so we didn’t get in our room until 4:00pm or so. But they opened the restaurant so we can have a drink. Our room was ready during our drinks which we managed to check in. Comfy beds as usual. Would go again if in area.

My wife and I have stayed in this Premier several times before and enjoyed it, which is why we booked again. On arrival at the car park it looked just the same except for some obvious building work going on. Signing in was easy and the room was the usual Premier quality. So everything was much as expected so far. We then tried to book dinner to include our son-in-law and grandson which was the only reason we had come to Tewkesbury. We were informed that only residents were allowed to eat in the restaurant!! After much pleading it was agreed that an exception would be made and our get-together could go ahead. However, when we entered the restaurant, the need for the new ruling became obvious; what once had been a lovely, homely pub-style restaurant that could accommodate 300+ customers had become a very plain canteen with 56 covers.
It appears that this is happening at many other Premier Inns. Apparently the reason is to sacrifice eating space to contruct more rooms i.e. attract more customrs but reduce the room to feed them?!

Great staff, room and food. Came with a small group of friends and had a great time, rooms were comfortable and warm and the staff couldn't do enough for us. Looking forward to coming back

It is sad to see how far the standard of the rooms have fallen since our last visit to this Premier Inn last year. The room smelt musty upon entering as if it hadn’t been used for quite a while, the bathroom reeked of bleach. The fittings are far and few between, the room looked tired as did the bathroom. As there were only two mugs I had to ask for a couple of glasses and asked why I needed them. Furthermore, please, is it really too much to ask for standard loo rolls! The little sheets just feel unacceptable.

The worst was yet to come as nearly all night, bar a couple of hours, the guests above us moved around the room loudly all night. My husband said it sounded like clog dancers practising for a dance. Yes, maybe we should have complained but exhaustion and hope it would improve meant we didn’t. My husband only got a couple of hours sleep and myself an hour.

We couldn’t endure another night of this and as a result had to quickly find alternative and more expensive accommodation for the following night.

A highly disappointing experience especially since we have been loyal Premier Inn guests since they started their business in the U.K.

I know, Premier Inn now offer a luxury range however I hadn’t expected this to mean the normal rooms were made to be far inferior and no doubt the luxury ones are as previous normal ones.

Not having the chance to travel to much we were very much looking forward to this weekend and the experience at the hotel affected our visit for the worse.

Although we were quickly refunded the upcoming nights accommodation by the staff at the desk any discussion of compensation had to be taken up with guest relations. Given their number by the staff we called them once home to no avail. Apologies but no real practical recompense for our night.

Fabulous greeting by a member of staff. The room was adequate, although every square inch of the room was used, so much so that the hanging space was difficult to get to to hang clothes up and there wasn’t sufficient space to hang much up. The coat hooks were so close to the main door that it was difficult to open and close it without bumping into them. The heating was good as well as refreshments provided. The mattress would have been comfortable but the mattress protector was too small and crumpled up in a heap on the middle of the bed, so the bottom sheet, which wasn’t adequately fitted onto the bed in the first place, was uncomfortable. There was only one hand towel provided and the bath towels were just about big enough. Thankfully we are of small stature! There was plenty of room in the restaurant at breakfast, although it would have been useful for someone to quickly tell us about protocols. Neither toaster was working properly the first day so it took several runs to get the bread toasted. There was a great choice of food which was constantly being replenished. However the sausages were very rusky and soft and the bacon was hard and difficult to chew. Thankfully it was a good location to where we needed to be within the town centre with a convenient, independent car park around the back.

The Premier is a short walk from the train station. The room was big enough, comfortable big bed, coffee machine and kettle. We had the breakfast buffet each morning and it was a good way to start the day. The location is fabulous for walking on the beaches, exploring the town - lots of shops and restaurants right out the front door. Staff were great .

Stayed 1 night in November 25.
Good - good central location with free parking options in the off season outside of summer
Bad - check in was slow with only 1 staff member working the restaurant and front desk, room not the cleanest with stained carpets, no free chocolates in premier plus room and none available from reception, evening meal menu very limited, breakfast was poor - no individual yogurts, limited hot teabag selection, hot food is a wait on service with small portions.
Stayed at this hotel previously and given higher ratings but similar to a lot of premier inns, standards are declining with cost cutting measures in the restaurants.

Lovely, warm , clean , comfortable room.
Staff were great, welcoming and helpful.
Comfy bed and extra pillows if needed.
Shower was great, hot and powerful.

Stayed for a night, great experience, clean room and nice atmosphere, Sam and Shanice on reception were very welcoming and the cleaners in the corridor were friendly, was really nice to see. Thanks for a great stay.

Closed restaurant and building works going on that we was not informed off till after booking. Hotel is in need of a renovation, broken sockets, marked/scratched walls, rusty bathroom accessories and just dusty dirty corners, windows etc..

Great location in Tenby. Close to see, bars, restaurants etc. Smaller and very friendly. Rooms were great - very clean. Staff were incredibly friendly

The Premier Inn Tenby was excellent. Great location with parking next to the building. Friendly staff, great breakfast with a nice choice of cooked food, cereal and fruit along with hot and cold drinks. Would highly recommend staying here.

we had a wonderful stay..room lovely and clean...staff was very helpful nothing to much trouble...and the breakfast was brilliant..cant wait to go back

I booked for three nights, Julie was at reception, she had our (a colleague of mi e, 2 bookings) booking details ready on arrival so we checked in easily and quickly. The room was as expected from a Premier Inn, clean and tidy, a great place to lay my head at night.

I am a regular at Tewkesbury Premier Inn and I am always welcomed by Julia on reception with a big smile. I am away from home a lot but Julia makes it bearable and if I ever need anything or have forgotten something, she does her very best to help. Thanks for being a friendly face!

Stayed for 2 nights in a Premier Plus room, its nice having the fridge and coffee machine, but having stayed here on several occasions I noticed these rooms are looking a bit tired, the carpet in our room had marks and stains on especially near the bathroom entrance, my glass had lipstick on, it just feels like it could do with a bit of TLC
I would have liked just a shower in the bathroom, I felt a bit uneasy getting in and out of the bath to use the shower, maybe they will upgrade certain rooms in the future

Ewan was really nice, he welcomed us in and checked us in efficiently
Had a fantastic cooked breakfast, highly recommend, the Chef was really polite and friendly
Cath the manager was lovely, extremely helpful when I needed her assistance
It was another lovely stay and I definitely will be back again
Brilliant location, close to shops

A very comfortable stay, upgraded to superior room. Staff were ver friendly. Only downside was the parking but that is a problem wherever you go in Tenby.

Massive thankyou to all the staff for making our stay so enjoyable and to the chef for our absolutely stunning breakfast. Thankyou all so much. Look forward to our next visit.