Premier Inn Southampton North

A lot of noise from people walking in and out, and kids screaming early in the morning. That’s not the hotel’s fault. But some sound isolation would be nice. The room was nice enough, nothing extra there. Bathroom door didn’t close properly. Bed was okay, but not the best.

I have stayed at most Premier Inn hotels when traveling for work. The hotel staff were pleasant and very helpful. Lovely gentleman Lastone made our trip easy. Supported us in sorting our parking and meal times. Great job, Lastone.

Came down for work & stayed in the upgraded Prem plus rooms.

Lovely coffee machine, great shower & the room was spotless!

Phil the receptionist was great, ordered me a taxi back to the airport which was incredibly helpful.

Would recommend

Amazing staff that are very helpful and warm too speak too, the food i had next door was fantastic, the manager (Jack) was so helpful with the room and finding other places too go too in and around the area! 10/10

Me & the family came to stay here the other weekend and it was such a lovely experience.

Rebecca the receptionist was super helpful on check ins.

Parking wasn’t an issue & it was in such a quiet location

Rooms were clean and tidy, very good value for money

Very friendly staff a nice location easy to get too Very clean loved that you can help yourself to coffee and milk great deal to have food in the beefeater so very nice stay

Premier Plus room was excellent.
Parking is excellent. £5 a day extra.
Staff are friendly and helpful.
Not too far from the town centre.
Breakfast is a typical buffet style. Sometimes a little on the cool side but all cooked OK.

Always been booking premier inn as kinda know what you are going to get but I keep forgetting that I find the bed so uncomfortable it totally spoils my nights sleep.

On this occasion the beginning of November and the room was boiling with no way of cooling it down, the fan that was in there hardly moved any air so was pretty pointless even turning it on.

Sadly last night there the water pump and pressure packed up for the entire hotel and was not even fixed by the morning, I’m completely shocked that no one could call out and emergency pumper to assist. This was shocking, though not as bad as the dirty shower head anyway which really could be cleaned fully.

I’d think twice about staying here again, but if had to I would.

wonderful help at the desk from the lady Mardje after I found out that my reservation was for the wrong day. Thank you so much for your friendly help, a reason to come again.
Brigitte R.

Excellent customer service, staff are very friendly and welcoming. Especially a young gentleman called 'JACK' who went above and beyond to help me out.

I was met with a very attractive receptionist with a welcoming smile named shannon she was quite funny and although it was a busy shift she made sure I felt I was the only person she cared about and how she could cater for anything I may require and would be happy to personally sort any problems. I just felt this was customer service to the letter although my stay was wonderful as always this display of interest in my comfortability and general chit chat was just what customer service is all about but rarely displayed, it may not be much to some but was a big show of character to me and I had to reach out to show her efforts are not ignored

I stayed here with my family
The rooms where not as nice as other premier inn rooms we have stayed in the food at the beefeater that you have your breakfast was not very nice to the point we left the breakfast

Standard premier inn as you would expect, clean, tidy, quiet. £5 parking really reasonable. No lift but only 2 storey but if struggle with mobility or lots of cases bear this in mind.
Shout out to Jack on reception. Friendly, really helpful and pleasant to deal. Even offers to help with cases. He's a credit to Premier inn

Very nice restaurant and bar on the grounds.

Staff were very helpful. Room was really good - we have stayed in several Premier Inns and this was the best. Exceptional value for money!

Made very welcome on arrival greeted by Phil when I arrived. All booked in very smoothly and booked my meals for me. Well done. Phil’s an asset to your company

We upgraded to a premier plus room on arrival there was a slight smell or sewage in the bathroom, but not strong enough to complain hoping it would go away. During the night it got worse so bad that we had to put the bathroom fan on all night. In the morning tried the coffee machine but was not working and we noticed a kind of mould stain under the arm chair. Will not be going back there

I rarely leave negative reviews, but my recent stay in the family room at this Premier Inn was truly disappointing. From the moment we walked in, the room felt tired and neglected. The bathroom was in a dreadful state – mould was visible all around, and it was clear that maintenance and cleaning standards had slipped badly.

The basics weren’t even taken care of: the toilet roll holder was left empty, and the wall-mounted body wash dispenser had clearly been watered down, offering no actual soap. The bath itself was dirty and dangerously slippery, which made using it unpleasant. The shower was even worse — a pathetic trickle of water with no pressure, not adjustable in any way, and the heavy limescale build-up meant it sprayed water in every direction except where it was needed.

Overall, the room felt tatty, run down, and poorly maintained. For a hotel that prides itself on offering comfort and reliability, this was a huge letdown. I certainly didn’t feel it was worth the money and would not recommend staying here until serious improvements are made.

The breakfast was just as disappointing as the room. Service felt rushed and unorganised, with staff seeming overwhelmed and little attention given to guests. The variety on offer was very limited, which is surprising given Premier Inn usually promotes a decent breakfast. The biggest frustration was the wait for eggs — long delays each time, and by the time they finally arrived the rest of the food was already going cold.

Instead of being a relaxed start to the day, breakfast felt more like a stressful scramble, and it certainly wasn’t worth the extra money.

Myself & my partner took a trip to the Premier Inn before our cruise a few months ago.

Service from all staff couldn’t be faulted & Very happy with the standard of our room☺️

Would 100% recommend.

We stayed in a disabled accessible room where the safety bar bedside the toilet was totally unsafe. The room was excessively warm, the fan did nothing. We have raised a complaint with premier Inn and they have ignored the main issue with the toilet, mentioned noise but we never raised this issue, and apparently they say the website says there is no air conditioning

Basically the complaint process takes a week for a reply and two weeks, two unsatisfactory replies, so if you are disabled STEER CLEAR of this hotel