Premier Inn Rainham - Kent

Stayed here for work, Abby on reception was very kind and helped me with my booking as i booked Rainham London by accident. All round good hotel and friendly staff.

The room was very tired, with damage to the desk legs, skirting boards and carpet. The toilet and shower were only of a poor standard with long dark long hair on the walls of the shower.
The night employee ( ponytail) was unwilling to make eye contact or even talk. When asked a direct question, he got up and walked into the back room.
The agreement with the beefeater for breakfast was dictated by the lack of a chef for 2 out of the 4 days. So there was toast on offer.
Shame they cannot save the money on the TV adds and put them into their hotels.

No lift for people but there is a lift for luggage that I was not informed off till I lugged my case up to the second floor, rooms standard premier inn clean tidy, small reception area no sitting area but there is a beefeater attached for drinks and meals,

Great place to stay, very pleasant and helpful. Rooms were a bit tired, could do with a refresh but the bed was very comfortable

Really friendly staff.
Clean room.
Slow to answer emails before arrive, but very helpful on arrival to the premier inn.

To be clear the hotel is fine if you need to be in the area. No problems with it so this review is slightly unfair on Prem really. We have.Stayed there a number of times and usually do the meal deal breakfast / dinner package which is quite good value and is provided by their partner company Beefeater.
This time however the expirience was terrible. Everything from wait time to be seated ,although we already booked a time slot. We were there there nearly 3 hours and not one table had been cleared of plates by previous diners. Dirty napkins on the floor along reciepts, overflowing bins at the workstations, terible service and food the list goes on. If we thought the dinner was bad the breakfast was worse! So many things wrong, dirty cups and plates being the tip of the iceberg. We were told that this particular Beefeater is on the market hence the bad service / quality. Happy to book the hotel again but if were the hotel management I would be having strong words with their food and beverage supplier as I paid Premier Inn for the package not Beefeater so the responsabilty is with them to sort it out.

I have stayed here before and this time had an even better stay, the staff here are so kind and welcoming. Abby on reception remembered us and we had a card and some chocolates in our room. We Love staying here and will always come back. Cleaning lady was also very helpful and always made sure we had enough towels.

Really nice little hotel. Clean, spacious rooms (way bigger than the other hotels we stayed in on our trip.) Friendly staff. The only downside is that although you can get room service, you have to go next door to the attached restaurant and pick it up yourself, then carry it back. But handy to have that option, considering this isn't a 5 star hotel.

The receptionist was very friendly on arrival. She also had turned the air con on before we arrived. The room was large and very comfortable. It was nice to have a walk-in shower. The air conditioning worked really well (it was a very hot Saturday).
Breakfast on Sunday was great. I didn’t like the look of the granola so had weetabix for a change. The hot part of breakfast was cooked to order and was tasty and hot.
If we need to come back to the Medway area we will stay here again.

I would have scored this higher if it had not been for our poor experience at breakfast.

The room was clean and comfortable, the aircon was working well. The bed was comfortable and we had everything we needed. Only thing I would consider would to be change the plug sockets to have USB.
Hotel staff we spoke to seemed pleasant and helpful.

On to the bad!
Breakfast was not a good experience, the only good part was the cooked breakfast.

The coffee machine never worked.
They ran out of croissants/muffins
The fruit salad looked like it had been sat there hours
If you went for continental you would have been very disappointed!
The toilets were unclean and lacking toilet roll
The staff were very unprofessional, one member of staff sat at the entrance on the work phone complaint about work (unclear if this was to a work colleague/personal) but we could hear this from our seat. The other member of staff was talking very loudly to some diners she knew about sweating her tits off and other inappropriate comments.
There was hardly anyone in the restaurant and with 2 members of staff it wasn’t like they was rushed off their feet to address some of the issues.

I would come back to the hotel but eat somewhere else. We have stayed at quite a few premier inns and this is the worst breakfast experience we have had.

Fantastic staff in Reception and Restaurant next door. Very friendly and informative. Could not do enough for us.

Very very clean. Fantastic value for money. Breakfast was freshly cooked to order. No complaints at all.

This is the only place I would consider staying if we went up to visit the family again

Stayed here on business, as have done plenty of times.
Nothing mentioned on check in but when went for breakfast at the pub next door which had been paid for (£10) was told it was continental only and nothing cooked available this week.
Obviously not the ladies fault she was just left to tell everyone.
They are very short staffed and have no Chef available to cook breakfast. Still happy to take the money and charge for it though at checkin at the hotel. (£10 for a yogurt and 2 slices of toast !!!)
Very poor and next time down will look to book somewhere else.

Room basic. Bed comfortable but that is about all I would say is good. Hotel and adjacent Beefeater is dying a slow death .
Tvs in bar not working as Sky not paid for.
I imagine it will be kocked down and turned into flats at some point. Although I doubt they will be affordable for local people.

I stayed here with family on the night Friday 7th March, paying £21.98 extra for two breakfasts on Saturday 8th March. When we arrived for breakfast we were told that the kitchen was out of order but we could get a refund from reception. So we walked down to Wetherspoons, had an excellent breakfast and when we checked out the manager promised to refund my credit card. I've chased twice since but still no refund.

Lovely Little hotel and very friendly staff. Abby on reception was extra helpful to my elderly mum and made her feel very welcome. Thankyou for the lovely stay and will be coming back. Hotel is near local restaurants and shops so great location for things to do.

The walls in the bedroom and bathroom were dirty. Bed was very comfy & the shower was good. Breakfast at the beefeater was a real let down. My continental one was fine, I enjoyed it. My husband opted for the fried breakfast and waited 45 minutes from ordering to getting it. The beans were cold, the eggs were hard and it was swimming in grease. It cost £10.99 and he couldn't eat it.

Extremely helpful polite and friendly staff, was very refreshing to be greeted and dealt with so enthusiatically. One staff member Abby even got me out of a major hole by printing off some important documents I needed for work. Definitely a level above the usual computer says no service I get from premier inns.Also shower was really powerful compared to most.

Comfortable bed as always. Cleanliness of room was good. What let the stay down was that I booked a meal deal only to find out when I got there that the restaurant (Beefeater) was closed due to having no staff & food!
The receptionist said that I could have my meals at another Premier inn a few miles up the road. I declined this as it was just as easy to eat at an alternative restaurant nearer by.

Nice spacious rooms with very comfy beds and in a great location. Would advise paying for upgraded Wi-Fi as the hotel one is terrible. Also the bathrooms could do with a bit of freshening up but on the whole a nice little hotel with everything around you would need.