Premier Inn Stockton-on-Tees - Teesside

Great location with easy access and plenty of free parking. All staff very friendly and welcoming.
Very clean everywhere.
Some areas need refurbishing.
A very quiet and comfortable night.
We would happily stay there again

1st time use of this premier normally use other teesside one . How i wish I had used this one 1st from entry you are welcomed from the staff and you automatically feel the friendliness rooms very clean also hotel is clean also the others staying obey the keep quiet rules and that was with a party of 40 well impressed. Bed very comfy and shower very good only 2 faults really 1st fault maybe some ½ nets on windows so you can open curtains without feeling your being watched by rooms across car park and oh my goodness where was the heater ive seen bigger in caravans (haha) where up north and honestly it can get cold room eventually got warm we will stay again when back up this way maybe also have rooms where you can bring your dogs 🐕 many thanks for a great 3 days

Check in very welcoming. The room was freezing cold, heater took an age to warm the room, no glasses in bathroom, no throw on the bed, no net curtains at the window, well below the standards in London Premier Inn’s and what I’ve come to expect over many years staying at Premier Inn.

Great location for families and lots to do around. Quick check in and lovely staff. Really enjoyed my stay. Will stay again

Car park was very busy when we arrived. Was expecting it to be as a Friday evening. However, managed to get parked near the hotel entrance.
Beefeater pub was literally a few steps from hotel.
Reception partners were very cheerful and welcoming. Room had everything we needed. Beds were very comfy and the room temperature was spot on.
I loved the 'please tiptoe' signs in the corridors. I appreciate these aren't serious signs, but I do believe they do make people walking about at night, to think about the noise they're making. They seemed to work as we didn't have any loud noises.
Was a great stay and will stay here again when next in the area.

Our stay was somewhat disappointing. The bed was too small for two people and not long enough, making it uncomfortable to sleep. We were assigned a disabled-access room, and unfortunately, the bathroom and toilet had a noticeable smell of urine.

Breakfast was adequate but limited in variety. The poached eggs were undercooked, and the bacon was not crispy. I also observed that some wait staff handled food without gloves — for example, placing croissants in baskets or touching bread directly after clearing tables, which was concerning from a hygiene perspective.

When attempting to book a table for dinner, we were treated quite rudely on both occasions. We were unable to get a table on Saturday night (our first night) as we had not pre-booked. As paying hotel guests, this was disappointing, especially given that there were no other dining options nearby.

Overall, the experience did not meet expectations, and several areas could be improved to make future stays more comfortable and welcoming.

The staff make this hotel an excellent place to stay. They are welcoming, friendly and helpful. Reception staff Dave, Rachel. Abi and Christina are all so helpful and friendly. Head of housekeeping staff Sam is so efficient, warm and friendly nothing is too much trouble to her. Also Lyndsey in housekeeping is very helpful and very good at her job.

The food at breakfast is excellent and Natalie the Manager ensures it is all run smoothly. Del is so lovely and welcoming and helpful as is Abbey. The chefs are very good and also very helpful.

Talia a general manager is very efficient and very helpful and always gets things done quickly if you have a request.

The issues I have are about the building and are issues for the management of Whitbread to address. There is no air con which I think is a must in any hotel. One of The grab rails in the bathroom of the room(s) which a lower bath/shower is not located in the right position and is of no help currently. The accessible room with a wet room is located so far away from reception and the exit, that walking the distance is, and will be a problem for people with mobility issues. There are no fridges in the rooms.

My medication needs to be in a fridge and the staff kindly made arrangements for it to be stored in the kitchen fridge. But a fridge in a persons room is necessary not only for medication but also to store a drink and sandwich especially when you are staying a long time like I am. I hope Whitbread address these issues. I hope they also they recognise the great staff they have and that it’s the staff which make the hotel good and make people want to return again.

This hotel is located right beside Teesside Barrage so a lovely area. The staff at this orooerty are so nice and very friendly. The Talpor restaurant and bar right beside the hotel is excellent. The wait and bar staff are so friendly The food is excellent in this restaurant. We will definitely return on our next visit to the UK. We stayed Fiordland three nights the hotel was busy but the guests were considerate and quiet

Arrived and the first room we had hadn’t been cleaned - they managed to find us another room but that one was also a bit dingy around the edges. It’s a basic hotel option, right by the white water course (Teeside). Breakfast at the restaurant next door was great. Appreciated the easy and free parking availability.

Great staff , I arrived late 10pm , I spoke to the receptionist on checking in said I had a very long day , she offered me some fruit as no food available. Great nights sleep .
Same receptionist Allison was covering for chef due to absence of chef . My breakfast was excellent 5 stars , Chloe was also very helpful. I recommend this premier inn highly

Premier inn has gone down so much
We had a room ,no AC working, no net Curtains, no privacy, people across could see directly across and like wise
Whst has happened to this come a have a comfy sleep, not any more
The rooms are dark and that wow mo more
Travel lodge have overtaken you
Poor service now
3 rd Premier in now in a row
Never again will.we visit

It was standard. Just
Got charged a parking ticket for parking in the car park, causing a huge inconvenience. Tried to ring staff but no answer. Will be going down to complain about this as I definitely gave my car registration plate written down to the staff at the desk.

Everything was great apart from the water pressure of the shower as we were at the far end of the building it was very poor, also they forgot to hover our corridor about 50 meters of it debris everywhere,

Although the prices are competitive and the breakfast at the Tarpole next door is excellent value, there is only one "real"family room. The others are double rooms with an extra bed squeezed in. Comfortable? Not really, and there was a strong un pleasant musty smell from the carpet but I guess that is pretty standard.

Was a little hesitant to book this because of some of the reviews. However, I was very happy with it. Reception were super friendly and the room a decent size and very clean. Parked right near reception. Breakfast in next door Beefeater (15 second walk) had very good options and the lady on duty was amazingly friendly. Location of hotel is superb for exploring.

I have a disabled partner and accessibility rates highly in my reviews. Premier Inn has a very good reputation for disabled access and ability to book, on its website, rooms including disable options at fine detail.

GOOD POINTS:
- Situated in a very attractive spot, close to the Tees tidal barrage. Many sporting amenities nearby.
- Very friendly and helpful staff. They were happy to let us take the wheelchair in and out through a fire exit rather than the tricky route through reception.
- Good food service at the Beefeater (Talpore) pub next door - open all day, also a good venue to meet friends.

THE DOWNSIDE:
- Bedroom facilties below expectations. Bed only standard double bed size. We usually expect larger than this. A disabled person needs the extra bed space when sharing with a partner.
- Not a walk-in shower; a low-height bath with shower over instead. We were aware of this at time of booking, and the height of the shower was clearly stated and checked before we booked. However we found that the grab rails, though numerous, were not ideally situated and my partner found it very difficult to grasp two at once, as required.

SUMMARY:
Overall a little disappointing - not as good as other Premier Inns where we have stayed. It has many good points at a sensible price and would be well worth consideration by non-disabled people. However we are not likely to be staying again; other hotels in this area can serve us better. I can award only three stars.

My third stay here, it’s a great location. The beefeater next door does the standard food well. The bar side needs decorating and new tables and chairs. With the campsite at the back and the white water place out front I guess it gets well used!
The walk along the River is nice and to the infinity bridge and back is a couple of miles on flat paths.

Warm and welcoming feel. Staff in hotel were lovely and friendly also in the adjoining pub where we had a lovely evening meal and breakfast in the morning. Room was clean, towels and fan were provided. Tea/coffee in room. Vending machines available in hotel reception.

This was the worst premier inn I’ve ever stayed in.

The room was tired and had stained carpets. The bed only had one pillow each which had a very strong smell of sweat. When I asked at reception for different pillows they explained there were no clean pillow cases so had to use the additional pillows from the top of the wardrobe. These pillows had clearly been used and were not clean. We were brought two additional cushions.

Later I went to reception to ask to upgrade to the meal deal and was met with hostility. I felt awkward and apologised saying I felt like a pain. The male at reception then said “yes you are, don’t come back again”.

I’ve honestly never been so badly treated especially when we’d paid next to £100 for the privilege. The hotel was in a terrible state of repair and the reception staff were so rude.

The room was damp, the door frames were battered, there was a hand mark in the headboard.

The housekeeping staff were lovely and the staff at the restaurant were also lovely - they didn’t seem surprised at all with our experience of the premier inn reception staff. I would never return here and would strongly discourage anyone else to. It was a dreadful experience.

Very pleasant stay at the Premier Inn, also benefits from a lovely location by the Barrage.

Room nice and spacious, bed very comfy, bathroom clean and shower hot and powerful.

Breakfast at the Beefeater next door was very good as well. Wide selection, cereals, breads, fruit and full english items. Bev was a superstar, always pleasant and looked after us.

Ate there twice for dinner and again was tasty. £22 for a ribeye was probably a bit too much for what it was, however the triple cooked chips made up for it as they were amazing!!