Premier Inn Maidstone - Sandling

Good clean fast service and brilliant location with excellent service from all the staff. Comfy rooms and quiet peaceful

Sadly not the best Premier Inn experience. Room dated and in need of refresh. Breakfast no longer cooked to order and coffee, toast etc all located in very cramped space which led to crowding. Breakfast used to be a highlight in this hotel but definitely not anymore.

After a 6 hour drive I arrived at the Maidstone Premier Inn at 1440 the room was ready but I was told if I wanted to check in before 1500 it was a £15 surcharge so I had to sit in car for 20 mins I appreciate rules are rules and if arriving when room not ready or hours in advance ok but when room ready and 20 mins early then have some common sense

Suzanne was great, facilities and service great.
Internet around the whole area isn’t great but they tried their hardest.

Prima hotelkamer met naast hotel goed gelieerd restaurant en zeer aardige omgeving aan het water. Tevens vlakbij afrit snelweg.

Great atmosphere. Staff great and all the basics you would want from just a base. Food offered at beefeater next door. Always extra items on request at reception. Reception not always manned due to staff being made to do jobs that are not really their jobs but I still recommend this place.

Great view of the river.

Room OK but tired. Had to ask for glasses. Bathroom in poor condition.
Staff friendly and helpful. Effort made to keep rooms and public areas clean. No WIFI when we were there and is a phone black spot. Do not recommend using the Malta Inn next door which provides food. That is very rundown and dirty although it has a riverside setting and was once a reliable restaurant. Harvester up the road much better and has an EV charger in the car park

The hotel did not manage to provide WIFI for a whole week. That is shear incompetance. Continental beakfast was boring and not worth the money. Ithought the asscoiated Befeeter was looking tired , Great location but edge taken off the vacation.
I think with climate change even budjet UK hotels should consider AC becasue the fan was not quite enough

Room was good value for money, but there was a lot of stains in the room and dust in the room and corridors. Room was way to hot due to outside temperatures and little otion for ventilation. No air conditioning but a fan was provided. locks on windows prevented them being opened wide. Bathroom fan extremley noisy

Well positioned for access to the county town of Maidstone, Kent. Close to the M20 motorway which connects London to Dover and the channel tunnel and ferry services. The M2 motorway is also a short distance away as well as Rochester Castle a Cathedral.

All reception staff were friendly, welcoming, helpful and professional. Room was very clean and extremely comfortable. Excellent location for Family wedding at Kent Life and the River. Restaurant next door and lovely cafe by the river.

Outstanding stay. The welcome from the staff was first class. Location is perfect with wonderful views along the river. Breakfast was also fab. Throughout our stay every member of staff we met was so friendly. Would definitely recommend. The only negative I should warn you about is that there is little to no phone signal. So if you rely on this it would be a problem.

Nice place to stay, but avoid the Beefeater and walk 2 minutes up the road to the Village hotel, which has a much nicer restaurant. The Beefeater was awful downstairs, drab, food still left on tables, and floor and no sign of anyone clearing up. Looked the same as when I used to go there years ago before
I moved to Norfolk, terrible. Place needs a good refresh.

When passing this hotel on our way back from Maidstone we called in to see if they had a room for that night. Yes they had but would you believe it I was told I had to book it online or it would be more expensive!! Which meant I had to sit in the car park to book and pay for the room on my phone as the WiFi in reception was so weak I couldn't get a signal. That done we booked in and found the hotel must be one of the most basic Premier Inns. It was clean but very worn and dated. Word of warning if you intend to stay there in the winter there is only one panel heater in the room which of course hadn't been switched on so the room was very chilly and took sometime to heat up. No heating at all in the bathroom which isn't too good after a shower. Even though it was a double room only one set of towels had been supplied so had to visit reception again to ask for more.
We also paid for the 'meal deal' for the Beefeater restaurant next to the hotel. Food not brilliant at all, very greasy and basic. I asked if they had anything gluten free and was given a plastic folder with pages of allergy information. Being that I didn't have hours to study the complicated breakdown of the food on offer I just had to trust my own decisions.
I have stayed in a few Premier Inns and always thought the breakfasts were excellent. This ones layout seemed as though it was a temporary set up in the bar. You couldn't help yourself to coffee or tea etc as the machine was behind the bar. No plates, you were given a plate when visiting the very small buffet for hot food, well I say hot, I found the only thing hot was the plate I was given.
Very disappointed and I will not bother to stay there again even though it's a very pretty area.

Parking good, staff friendly and helpful, grounds and hotel quiet at night. Food at the Beefeater was basic and not good quality, staff were hard to find, food was thrown on the table when brought over, expensive for what it is, no atmosphere, dated decor.

Pleasant stay at this hotel, we came for a night as we were going to a restaurant close by (Millar and Carter)
Room was nice and clean, and the staff were welcoming and friendly.
We also had the breakfast in the attached restaurant, was mediocre.
Would stay again should we be in Maidstone

Warm friendly welcome on arrival from
Rachel - Hotel is functional and in a beautiful location with farm next door for the children , we would definitely stay again. Hotel does look a little
bit tired and could do with a refurb, hotel is clean and comfortable with unlimited tea & coffee - Wi-Fi was poor could do with some attention especially for those staying on business !

the hotel fire-alarm was activated and the staff had no idea what to do . No direction or information given to the guests
No all clear was given guests just started going back to their rooms walking past the hotel employee who said and did nothing
The hotel employee was running around like a headless chicken

Ok stay but the hotel is looking tired with worn carpets and bathroom furniture, shower over bath not very good for older guests and is dated bathroom, also did not like the toilet tissue dispenser instead of toilet roll ... never had that in a hotel before! Staff were friendly at check-in and at the Beefeater next door where breakfast and evening meals are available at extra cost. Mobile signal not good but better when connecting to Hotel free Wifi. It was an ok stay, somewhere to put your head but was expensive tbh and not somewhere I would choose to stay again if I had to in the area

Lovely clean room such friendly staff would go again and will recommend a really lovely stay nothing to much trouble for the staff from the moment we walked in beds so comfy and clean and in a lovely location as I said would definitely stay again