Premier Inn Hartlepool Marina

Recently stayed here and couldn't really fault it. A big thank you to Steph, Lucien and Stephen who couldn't have been more friendly and helpful.

loved my stay at hartlepool marina.lovely views over the marina. hayley on reception was excellent a credit to the company.

Decided to go for the first time a trip to Harrogate to see the Stylistics with my mum. I would say overall it was a ok stay. The staff were friendly, breakfast was fine. However, this hotel does need proper management support and requirement of more staff to get the place back to a high standard.They also need to invest in decor and maintaince as it is run down. You can tell this is affecting staff morale. Also, the cleaning in the hotel is poor with dust, dirty floors in corridors and the lift. I also had a little poo stain on my toilet when I arrived in the room.
However I would like to say a big thank you to Tim and Kade, they have made our stay very welcoming and friendly. They are an assest to the team and have made up for all the little mistakes.

Great stay at the Premier Inn in Harrogate. Rooms were a decent size, nice and clean with very comfy beds. Lovely quiet hotel so slept really well. Good choice of evening meals and breakfast also had a good choice. Staff here are very friendly and nothing was too much trouble. Two members of staff really stood out. Both Tim and Haydn went above and beyond, what a great asset these two members of staff are. Would highly recommend staying here, it’s in a central position so a 5 minute walk to the town centre

We had some problem with the room and Sarah the receptionist was very nice and helpful and sorted everything for us she changed the room for us

Before I check out this morning I thought I would post my review. My husband and I have stayed for 2 nights and booked a premier plus room. The 4 th floor room has everything you may need, fabulous shower, white towels and great view. We thought we would pay for breakfast at the hotel on our 2nd morning which is today only to find both lifts out of order so had to walk down 4 flights of stairs to the restaurant. We were asked for our room number which was 408 only to be told that we were not booked in for breakfast but as a gesture of good will and the lift situation they would honour our breakfast. I insisted that we had paid for this, how embarrassing we felt. Sorry your not on the restaurant list but go through!!
The breakfast was absolutely dreadful, everything and I mean everything was overcooked and hard to cut, there was no soft bread only hard stale pieces, no orange juice, just dire.
My husband and I were mortified just how the morning was unfolding and embarrassingly left to walk back up the 4 flights of stairs back to our room having managed to eat a very small amount and couldn’t wait to leave. Before we did, I checked my bank and we had paid the £21.98 for this appalling breakfast and all the embarrassment that we felt at the restaurant entrance. Absolutely appalling service for a Premier Inn.

Great hotel Erika on the front reception was exceptionally helpful with any concerns that I may have had during my stay at the premier inn

Lovely stay again! Erika on reception was so helpful, assisting with my any troubles I had (losing keycards mainly) always smiling. Keep up the good work!

There was one bath towel and one hand towel, with hole, for 2 people. No glass in bathroom. There were no grab rails, I couldn't use the shower over the bath. The corridor was dirty, looked as though it hadn t been hoovered in a week. Bags of dirty linen in the corridor at 5pm.
The receptionist did bring some refill milk to our room. But we were refused breakfast as they couldn't open the till!

Booked a twin room and was given a premier plus double. They insisted it was booked as a premier, even though our paperwork said not. Only one lift working they insisted a premium room has extras, but in all honesty the ordinary rooms are more preferential. Had to share the bed when we wanted a twin .
Dined in the restaurant, what a fiasco. Booked a meal for 5.30pm. Arrived, couldn’t find anyone to book us in, then was informed that the meals didn’t get served until 6pm. The meal when it arrived was cold and not edible. They took it away and said they would replace. We then waited for over an hour for the meal to arrive. It wasn’t much better. Finally left the restaurant nearly two hours later and was not impressed. Won’t be booking this premier inn again.

We stayed here as had a family party to go to and travelled 2 hours to get here. I was disgusted after I had given my 4 year old son a bath to discover mould in the bathroom. As we had to get ready quickly to get out we didn’t get a chance to tell the staff until we got downstairs to go to the party, but there wasn’t anyone on reception so had to wait until the morning to say something. There was also a smell in the room because of the mould. We woke up the next day to all feeling congested especially my son. There was also a sock left under the bed so I’m guessing our room wasn’t thoroughly checked before arriving. I found out from a staff member that they are having issues with mould because of their guttering.

I was happy that I was still alive the next morning. As a woman travelling alone I didn’t feel safe. I was given a room ground floor with windows on side. I was a late check in and my room number was given out loud with multiple people in reception. I didn’t appreciate that. Other hotels have been very mindful of a woman travelling alone. The bathroom was cold and worn down, the whole room and corridor smelt damp and most of the water from my shower ended up in the ceiling! I gave up at that point and had a wash using the bath tap!

Easy booking, nice quiet location and was greeted by the lovely receptionist. Sarah was chatty, efficient and made it easy to check in. Thanks so much

A good stay in the hotel. Clean and well presented room. Erika on the desk was very helpful with sorting my accommodation and parking out as well as assistance with amenities in my room

We had a wonderful stay at Premier Inn Harlow Mills, and we couldn’t be happier with the experience. The hotel was clean, comfortable, and peaceful! everything you hope for after a long day of travelling. The room was spotless, the bed was incredibly cosy, and the overall atmosphere made it easy to relax.

A special mention has to go to Ana on reception, who truly made our stay exceptional. From the moment we arrived, she was friendly, welcoming, and genuinely helpful. She checked us in with a smile, made us feel right at home, and went above and beyond to ensure we had everything we needed. Her warmth and professionalism really set the tone for our visit.

We also had a lovely experience at the Beefeater next door. The food was really nice, freshly cooked, and great value for money. It was the perfect way to end the day, and we enjoyed every meal.

We would definitely stay here again! highly recommended!

Stayed here 3 times previously and always enjoyed and this time went with friends who hadn’t previously been.
On the first night chef hadn’t turned up so had to go in the pouring rain to find an alternative restaurant.
On the second night arranged to stay in because of awful weather. Restaurant very quiet and we may have been the only ones dining. No sea bass and we all decided on fish and chips. 45 minute wait and meals arrived, chips and mushy peas cold and hard to believe but no vinegar in
the hotel also bread and butter ordered turned out o be cold toast. No replacements provided and then told no desserts at all. Drink on the house offered but manager missing the
point we hadn’t had a proper meal and neither was a replacement or refund offered. Had to leave the restaurant hungry.
Retired to the bar to play cards asked for drinks but when requested a Pernod were told “we are a hotel not a bar.” No heating in the bar area and had to ask for it to be put on.
Obvious staffing problems in the hotel which was made clear to us and the fact they had to draft a manager in from another Premier Inn.
Spoke to guest relations and offered a voucher for Brewers Fayre or Beefeater,
none of which were of use as the nearest ones from our homes were almost 20 miles
away.
A wasted short break.

Fold

I want to thank and commend the hotel Manager Paul for his exceptional service during our stay. He was not only pleasant and very polite but also incredibly helpful in addressing the cleanliness issues we encountered in our room.
Would stay again !

Paul the Premier inn Manger was very Helpful and Got us Moved into a new Room the Staff are all very Helpful 500% Feedback Gose to Paul & Staff we will Return Steven Bev

Ground floor. Paul The Hotel Manager 👨
Fantastic Service and thanks for Sorting
Out the Room for us 500% Feedback will stay again

Excellent service. Welcoming staff. Place was clean and tidy. Easy to deal with and my experience was good. Would recommend