Premier Inn Hartlepool Marina

loved my stay at hartlepool marina.lovely views over the marina. hayley on reception was excellent a credit to the company.

Great hotel Erika on the front reception was exceptionally helpful with any concerns that I may have had during my stay at the premier inn

Lovely stay again! Erika on reception was so helpful, assisting with my any troubles I had (losing keycards mainly) always smiling. Keep up the good work!

A good stay in the hotel. Clean and well presented room. Erika on the desk was very helpful with sorting my accommodation and parking out as well as assistance with amenities in my room

We arrived at the venue an hour early, the girl on the desk was talking on her mobile phone, we were offered early access to our room for £15. I'm glad we didn't pay it, parking was £3 also which we did had to pay, although we couldn't get a disabled bay. We checked in to our room once we had been out with friends. We couldn't get to sleep due to the noise made from people moving around the hotel, we were woken up early for the same reason, it was awful. We won't be returning. The only good point was the view.

Visiting Hartlepool for the football
Stayed ta Premier Inn Quay Side and to be honest it's one of the best Premier Inns that I've ever stayed in

Lovely hotel set in the Marina. Very clean , all amenities, very comfortable. All in all a very pleasant couple of nights and will be back.

If you've used a premier inn before you know what to expect. The location of this Premier Inn is great. The views of the Marina certainly from our room (137) were lovely. The breakfast was a good fry-up. A special mention to Deb who greeted us at breakfast time with a warm welcome and a smile.
We would stay again

My only complaint is that the accessibility rooms are located far too far away from the main reception so if you have mobility problems its a No No and the bathroom body wash dispenser's are a complete waste of time and need to be updated with better quality ones . I've heard the excuses that the accessible rooms were built on an extension of the hotel but that is not good enough when building the extension they should of move the accessible rooms nearer the reception. Other than that the Hotel is good . as far as the breakfast !!! its very average !!!! tell the chef you cannot pre cook poach eggs , the rest of the options were below average so I only had one breakfast

The best service the best staff room very comfortable louise and hayley were extremely helpful would recommend highly

Staff were really warm and friendly. Made us feel so welcome. Breakfast was good and staff there made it pleasant for us aswell. Find the duck game in the room for kids was unexpected and a nice touch.

Right on the marina, great views! Staff very helpful and friendly. Couldn’t do enough for us. Clean, tidy, and comfortable as expected.

Our stay for 3 nights was good. The rooms are too hot in the summer and could do with having some Aircon fitted. A fan was provided. The noise level outside was good, but we had a family of elephants above us and at 3am were woken up by their stomping around. Next time I'll ask for an upstairs room!
Say was mostly comfortable.

Hailey at reception was an absolute angel when I booked the wrong hotel for business by accident. She helped me reorganise my booking all within about 30 minutes and was so calm and kind. She made a very long journey end on a positive and I am very grateful for her wonderful kindness and amazing customer service, thank you Hailey!

I had come by train up from Hampshire- my son met me at station and brought me to hotel - i am old and a bit disabled. It was lovely to be greeted by lovely Melanie and her colleague. The room i had been allocated was far from entrance - Melanie was able to find me a room near reception with much less walking- so a big thank you to you Melanie - 5 gold stars to you ⭐️⭐️⭐️⭐️⭐️
The room was clean and comfortable. So altogether a lovely visit.

This has got to be the BEST Premier Inn that we’ve stayed in. The receptionist Erika is just so friendly and great with kids. The highlight was the duck hunt in the hotel room which got us all involved. We almost turned the room upside down to look for it! Location is fantastic and the view is just amazing. A very memorable stay.

We always stay here when visiting family. Always spotlessly clean and we even got a complimentary pack of biscuits this time and a welcome note. It’s these touches that make a wonderful hotel. Staff are always fantastic and nothing is too much trouble.

This is probably the best Premier inn we have been to and we have stayed in many . Reception staff beyond first class. Bedrooms great. No plus rooms in this hotel. View over the marina is magnificent. Brewers Fayre next door is also first class. Seriously this is a fantastic Premier Inn.

I've stayed here many times since September 2024, but this will be the last. I extra paid for a room with a harbour view. What they don't tell you in the summer is you will be kept awake until 2.00am with kids fishing on the harbour and shouting and swearing right outside your room. The whole area seems to be plagued with teenagers riding bikes on one wheel, dropping rubbish, smashing bottles and generally running riot. I'm all for kids being out, but when it goes until 2.00am it becomes anti-social. Coupled with the rip-off car parking charges and I (like the rest of my colleagues) will spend our money elsewhere.

We were visiting family in the area and this was a good choice for us. The room was clean and comfortable (the beds are amazing) and we had a lovely Marin a view (room 36). It was quiet and we had no problems in the hotel. The parking charges are clearly advertised on the website and frankly it’s not the fault of the staff here, that’s down to the senior management of PI. The breakfast was OK - it’s not as good as PI breakfasts used to be but it as freshly cooked and there was plenty of it. We had a table overlooking the other side of the Marina which was fantastic and kept my son entertained.
The best thing was the staff - everyone was cheerful, helpful and friendly. Nothing was too much trouble - I left ly headphones in the room and the receptionist and manager have helped send them back to me.
We will be back! Thank you all for a great stay.