Premier Inn Chester Central - South East

Staff were well trained and very friendly. Good location for the shops and easy to get to Chester by bus. Rooms were very clean and well maintained. Excellent location for the Aquarium and the zoo as well as chesire oaks shopping centre.

We could not fault our room. Everything spotless. Credit to housekeeping. All linen crisp and white. Comfy bed and good night sleep.
Despite extensive renovations very limited impact on our stay .
Only downside for us the pub was closed but sure that is only temporary.
Excellent value and service thankyou

Ideal location right off the motorway, friendly staff and lovely new redesigned rooms. No frills does exactly what it says on the tin.

We stayed at the Premier Inn Chester South East last week. The hotel itself is fine, and staff were pleasant and helpful, (the reception seemed to be permanently unmanned but there was a buzzer).

The small onsite car park was full of work vans during the day and overnight (presumably belonging to contractors doing the renovation work), which meant we had to park in a dark, quiet car park next to an abandoned restaurant building next door. It didn’t feel very welcoming or particularly safe at night with kids. I can’t understand why the vans couldn’t use that area instead, leaving the main car park by the hotel entrance for paying guests. To make matters worse, some vehicles were parked across two bays, reducing spaces even further, frustrating when there aren’t many spots to begin with.

Our room was dated, although renovation work is clearly in progress. There were no power sockets by one side of the bed, and the other side didn’t even have a bedside table. On the positive side, the staff were lovely, and breakfast was excellent. They catered well for a gluten-free diet - I appreciated seeing the chef take care to use a separate toaster for gluten-free bread, and it was reassuring being able to see into the kitchen.

The breakfast area seems to have been converted from a few bedrooms, which is I’ve not seen before at Premier Inn, but it worked perfectly well. I didn’t hear any noise from the renovations (a relief), though I did hear a fair bit of noise from the room above.

Overall it was a fine stay but nothing special. The parking situation was a real downside, and the room felt tired. I’d consider staying again once the renovations are complete - hopefully with better parking arrangements.

In need of a refurb and it is getting one soon. Clean enough but was far too hot but fans were provided which did help. Staff friendly and helpful. Will probably return after the refurb.

The breakfast was very impressive.
The parking was a complete shambles with all the work going. Reception guy didn't have much of a personality. The lady tried charging £15 on arrival for early check in of an hour even though the room was ready. The location was brilliant and some really convenient stuff nearby.
Overall, the value of money for the stay was reasonable for what I paid.

We stayed as we were visiting relatives for a party.
The rooms were clean and comfortable and we found it quiet.
There is a Sainsbury’s opposite however there is no bar here it has closed down. We would stay here again just not having the attached restaurant was a bit of a pain.
We asked in Sainsbury’s about places to eat and a member of Staff told us about a pub further up in Huntington called the Rake And Pikel.
We ate there and I have to say it was fantastic it’s a bit far to walk but about a five min drive away.

When we checked in on the Thursday there was a huge refurbishment going on we were not told of and we had booked a few days in advance it was not on their website as stated by the staff. There was a sign on the desk saying the electricity would be off the next day from 10 till 1. We had a two night booking!! We asked about what time the tradesmen started and was told 8am the noise was horrendous above our room with tools being dropped on the ceiling , drilling , sawing hammering .We always stay at Premier Inns and have never made a complaint until now. In my opinion the scale of the renovation, transit vans, containers everywhere the hotel should be closed. The receptionists were lovely but could do nothing to help.

The fact that dinner and breakfasts were available on site if you required them. The room I was allocated was quite large - a plus!
The staff were helpful and pleasant.
Noisy doors opening and closing was a disruption.. Complimentary biscuits would have been nice!

Visited for the weekend and was greeted by Phil who checked us and gave us a variety of recommendations for live music and a great restaurant he even booked us a table. Can’t wait to stay here again

Spotlessly clean as always but £150 a night and breakfast isn't included!
Also no wall charge points. What year is this?

A comfortable room is usually to be expected - and was here.

BUT a cheap TV with not even the luxury of a HDMI port - poor in a time of extensive streaming.

I wanted an affordable, comfortable hotel close to Chester Zoo, and this Premier Inn proved to be perfect for us. Really easy to find, plenty of parking and great location if you're travelling by car. The bedroom was very good and the bed was very comfortable. Our breakfast experience was first class; food was great but the winning feature was the excellent breakfast team.

Adequate hotel with poor bar and catering service, to be informed as a group of 10 that the bar would be closing at 9:30pm is simply not good enough. This would certainly make us question booking a Premier Inn again, surely if you have residents there you keep the bar and catering service open

We found fresh blood on the white bedsheets in the bed made up for our son. The receptionist did apologise and came in s straight away to change it, but clearly the sheets had not been changed from the previous person. I was also informed that I would have the breakfast refunded, but this never happened.

Room was clean and as you would expect for a premier inn. Very warm though. There was a decent fan which helped a bit. We couldn’t leave the window open (only opened about an inch anyway!) due to noise on the street outside. Reception staff and breakfast staff were lovely, but dinner time wasn’t as good, very slow service and we felt like we were putting them out asking for a drink.
We noticed that the fire exits, main door and door to the corridor of rooms downstairs were all propped open most of the time. It did make me feel a bit uneasy, especially with children, as it was very open, these doors all had card readers on but being open any one could have walked in!
Apart from that, an ok stay. Very easy to get to zoo and park and ride into town is nearby. Big Sainsbury’s too which is very handy.

Great place to stay for visiting Chester Zoo or the city of Chester. Sainsburys within walking distance. Missing the usual bedside power sockets and more importantly a grabrail for getting out of the bath/shower.

Stayed for one night. On entering the reception area the smell of cigarette smoke was really bad maybe because the emergency door was open due to the warm day and the smoke was coming in. The bannisters were so filthy as the floor areas so much so I would not touch them. Really off putting. The room was dated but clean with good bed and bedding.
Sorry I will not be returning

Stayed for one night. Hotel is in need of a refurb. Room was dated but it was clean with good bed and bedding. No air conditioning just a fan on a very hot night. On entering the reception area smelt of cigarette smoke seemed to be coming from the emergency door area left open due to the heat. On the stairs the floor and banisters were really dirty, not acceptable. Sorry would not return.

The staff here were so kind and helpful. Anything I asked was met with a smile and assistance. The problem is that the room was 28 degrees overnight on nights that were 15 degrees outside. It’s not a hot week but it was so unpleasant inside. There’s no ventilation. There are opening windows but with no ventilation there’s no airflow coming in. Minimal ventilation in the bathrooms also. It was very problematic. The fan was welcome but nowhere near enough. The restaurant is small but effective. Breakfast was standard as expected. I would only stay here again in the middle of winter, at a push. Such a shame because the staff were so good!