Premier Inn Rhuddlan

Clean, Comfortable, and Friendly

Friendly staff, a clean room, and very comfortable beds. There is also plenty of parking available right outside, which was very convenient. We especially liked that you could always go to the reception area to pick up extra tea bags, coffee, sugar, etc. to use with the kettle in the room.

During our three-day stay, the room was cleaned on request, and towels were changed upon request as well. When I asked for fresh towels, they arrived promptly—and as a lovely extra touch, they even brought a box of Christmas biscuits for our daughter.

Breakfast was good, though the selection was the same each day. It included eggs, bacon, sausages, pastries, bread, cereals, and fresh fruit, with several juice and coffee options. They even offered to prepare porridge for us if we wanted it.

Great staff! Good service. The size of the bedrooms are comfortable and the place was clean

I’ve stayed here for business on a number of occasions, always have a good stay, clean and tidy rooms and great breakfast.

The hotel is on the outskirts of Rugeley with an pub next door. I would advise that you register you car with the Parking Eye system for the number of nights you intend to stay. The food at the Collier (next door) is worth a visit, the menu is large and the food is excellent. But be aware the service can be a bit slow.

If you intend to stay at this hotel, breakfast is served in the Collier with hot and cold choices. However when I visited I didn't come across any scrambled egg.

Excellent place to stay - easy access, nice and quiet and the rooms are all top notch. Excellent staff who couldn’t do enough for us. We were at a concert up at the 02 area which is a 25 min drive so perfect location for London without being in london

I have stayed here several times and always find it very clean and comfortable. The staff are super friendly and helpful - Serban who hosts the breakfast area at weekends is very helpful and efficient and the regular chefs Shane & Cristi always cook a very tasty breakfast.

Lovely people, clean and well run hotel. Breakfast was okay and staff were also great. I would thoroughly recommend. Atmosphere was good.

Lovely room. Staff very nice. Would definitely recommend a visit in the future. Very cheap too. Good across the road too.

Arrived at premier inn to find staff member smoking outside and had to wait to be booked in as self service wouldn’t work. When down for dinner after been told to book a table, stood waiting to be seated for 15 mins, the a further 45 mins to get starter! GET MORE STAFF!
Room fine, no issues and usual standard.
I’d strongly recommend not booking a meal deal as you cannot be sure that you will get served, good news is McDonald’s is across the road. Staff not very helpful but clearly over stretched hence the abrupt tone.

Extremely Disappointing Stay - Poor Room Quality and Value
​Rating: 1/5 (Terrible Value)
​I chose this Premier Inn location in Strood as I was visiting a friend's local restaurant, and I have previously found the Premier Inn chain to offer excellent value for money. Sadly, this stay fell far short of expected standards and was ultimately very disappointing, especially considering the price paid (£90+).
​On arrival, the reception staff were friendly and efficient, and parking seemed fine. However, upon entering our room, the problems became immediately apparent. There was a distinct and very unpleasant smell, which we attempted to remedy by opening the window, only to find the windows were locked shut.
​The room condition was frankly poor. We noticed signs of dampness in the bathroom area. More concerningly, there was noticeable writing and marks on the walls, suggesting previous guests (likely children) had caused damage that had not been properly cleaned or repaired. The carpet near the bath was also sticking up and lifting, which felt unhygienic and was a trip hazard. Additionally, the room had a connecting door to an adjacent room (likely part of a family setup), which was unsettling despite being locked.
​When I reported the room's poor condition and the smell to reception, I was informed that they were fully booked (due to film crews staying at the hotel) and therefore couldn't offer us a different room. This lack of resolution for multiple major issues—including a locked window and damp—was unacceptable, especially having paid over £90 for the night. The overall experience felt like a gross misuse of money for a damaged and substandard room.
​I would strongly advise management to address the maintenance issues in this room immediately. This stay was incredibly poor value for money and unfortunately ruined my perception of the quality control at this particular hotel.

A great room with a cracking refurb; we’ve stayed here before and it was tired so it was nice to see it all done up, we stayed in the Premier Plus room and it was well worth the extra, staff were friendly and couldn’t do enough for you, well done

The room was comfortable, clean and tidy as the rest of the hotel was too. Check in was quick and easy, facilities as advertised. Parking easy but does get busy in the evenings, still managed to find a space. In a good location, find the noises from the nearby motorway and railway don't cause much issue unless the windows are open. Unfortunately, the air conditioning didn't seem to be working meaning we had a very sweaty night despite it being late November. Would stay again but only if the heating/cooling issues are sorted.

We arrived late on a friday night after a nightmare hotel elsewhere. The staff were so lovely on arrival and ensured we had everything we needed. We then booked for an additional night and the staff supported us to stay in the same room and the communication between shift patterns was amazing so we had no issues when we had to pick up new keys. The room was immaculate. Bed super comfy. When asking for extra towels, plates so we could eat etc, the staff were friendly and accommodating. With the window shut the room was silent despite being on a busy road. Parking was so simple and available with no issues- staff even reminded us to put it on for the next day so we didnt get a ticket. Could not fault the experience we had.

Our annual Christmas shopping trip to Rochester was another great success. We love the great selection of independent, vintage and charity shops in the High Street and plenty of places to stop for lunch. As always we stayed at the Premier Inn where we received a lovely welcome from a great, efficient and friendly team. Nothing is ever too much trouble for the staff and they looked after us beautifully especially Kiera and Anya. It's not flash or fancy but provides everything we need, including a comfy sleep, and is such great value, leaving us with a bigger shopping budget. See you again soon.

One thing that has stood out about Premier Inn is how friendly their chefs are-stars of hospitality. Shane, from the Rugby hotel is no exception who asked how I slept, engaged in a little conversation while putting the breakfast out.

Best nights sleep in a hotel, as usual - Premier Inn’s seem to be guaranteed for this.

Shane who was working the breakfast was lovely and accommodating, made a big effort with everyone who came in.

Will be staying here every time I’m working here.

Great premier inn. Always clean and cozy. Friendly staff. Room and bathroom were immaculate. Cleaned by Lumi 💕thanks it’s was perfect

I had the best experience staying with you guys , excellent staff , great Room and delicious breakfast. For sure I will be back again .
Thank you guys !

Excellent hotel. Rooms very clean and comfortable beds. Staff very friendly and helpful. Could not fault this hotel in any way
I stayed for 4 nights.would highly recommend this premier inn hotel

A perfect location with an easy to reach car park around the corner. The room was comfortable and spacious and the breakfast was amazing!