Premier Inn Rhuddlan

I stayed in this hotel from 4/11 to 6/11 thinking I got a very good deal when we visited our daughter in Ringwood. I have stayed at this hotel before and have never been charged for parking my car there in their car park. I was not informed of car parking charges when I booked online, I was not made aware of car parking charges when I booked in and was not made aware when I booked out!!

There is I am told car parking charges signs all over the car park but to be honest I didn’t look for these when I parked, as I said I had stayed here before and was never charged.

We are aware on holiday at the moment and I have someone monitoring our mail whilst are away and I have been charged/fined 3 times at a cost of £57.00 for the 4/11 the 5/11 and driving out on the 6/11, so a good deal has turned into a complete rip off. I paid £57.00 or if I had not had my mail monitored I would have had to pay £95.00 3 times!!!

I just wanted everyone to be aware of the charges so the same doesn’t happen to anyone else as I feel this is exploitation at the highest level of deceit

The main outside door was locked at it was past midnight (1.20am). I was left outside in the freezing cold for almost 45 minutes. i was knocking the door, calling the hotel phone, knocking the frosted staff window from outside and nothing. I ended up walking round the back and found an unlocked door which went into the kitchen. i checked around and no one was there, i managed to find my way into reception to find a note from another customer where they had the same issue of no staff and wanted a refund. the time left on their note was 11.45pm. finally someone come out, she had clearly been asleep and admitted this. by now it was 2am. I said how i got in and she didnt seem phased at all the building was unsecure and anyone could of come in and done a lot worse than i did. i filmed the whole thing just to cover myself walking in, also took a picture from the note left by the other customer incase that was binned. It was minus 2 outside, i was freezing and left outside. this is beyond unacceptable and then the worry of anyone being able to walk in how i did. i didnt get into my room until 215 and i was then unable to sleep being so wound up and cold. i feel this is very below any standards from premier inn. I wish to request a refund to my personal account and not my business one as it was me who had the lack of sleep and not my business! the safety risk for your customers last night and access into the kitchens is terrible! sure there is plenty of cctv to back up my case.

First class service from the reception staff and in the restaurant. The breakfast was 11 out of 10 with as much as you could eat and everything was freshly cooked to perfection. large choice of everything and all good quality. Not really much more to say apart from all you other chains take note!!!

It is difficult to choose an overall rating for this hotel. If I was judging it purely on the comfort and cleanliness of our room, then it would have been five 'stars'. However, if determined on only the restaurant, it would at best be three. Our room was spotless in every respect and provided a comfortable stay. Also, the reception my partner and I received on checking in was exemplary. But, after having just one evening meal and one breakfast at the establishment, we ate at at restaurants or cafes in Ringwood. The main problem was that the date of our stay was during school half term time and Premier Inn was promoting the offer 'Kids eat free'. Consequently, any idea of a relaxing meal or breakfast was no more than a pipe dream. I had to remonstrate with a father who allowed his toddler to disturb our evening meal (which was actually cooked well), while our breakfast was consumed amidst the bedlam of poorly-controlled infants. Food simply ran out very quickly, if it was there in the first place (e.g., the 'fruit salad' apparently comprised just berries in juice). Our woes were compounded by a waitress who, on our request for a table away from the busiest part of the room, virtually ordered us to sit where she'd indicated. No doubt, if we were to return to the hotel out of half term time we would find the restaurant quite acceptable, but the experience has unfortunately coloured our memory of Ringwood Premier Inn.

Tidy room. Warmest welcome ! Staffs are very polite and helpful. Foods and drinks in the restaurant are very good. Beds are comfortable.

Had a great stay at Ringwood premier inn. All the staff were very friendly especially the young chap, Tobey. I had the meal deal on the last night of my stay which is great value for money! Will definitely come back again

Never stay at this hotel. AC unit makes so much noise even when "turned off".
After a little googling i realised the fuse box to the room could be completely turned off, which did infact turn the AC off. I was then met with the sound of about 8 large generators/fans directly below our room!!!
(Room 320)
I asked if i could be moved further away but apprently no other rooms available.
I would never come back here and i suggest if you are travelling to Ringwood do not choose to stay in the Premier Inn.

Spotlessly clean and one of the best Premier Inn’s we have stayed in. had a meal and the food was excellent. All the staff were friendly and chatty. Manager was superb !
Thanks !

stayed in premier room , only 1 lot of towels and when we went for breakfast only 1 member of staff ( working hard) was carnage and running out of food as quick as it’s dished up

On arrival our Room smelled of 'feet' wish windows would open slightly as the rooms get very stuffy and A/C too cold and made us cough. Talking to others of similar age, we hope this chain would consider more rooms with walk in showers, as found getting in and out of bath quite challenging, although not disabled! The young cleaner lady was very good.

I had a great stay at Ringwood whilst visiting family.
Breakfast and dinner were both great and the staff were very welcoming.

When I walked in the room it smelt lovely and fresh.
The whole facilities were up to a excellent standard
Thank you will be returning

lovely clean hotel staff friendly, room was cleaned by kaye who left us hot chocolate and biscuits in the room which was a nice surprise. thanks guys

This was my first night staying in a Premier Inn with my daughter. The room had plenty of space. The bathroom was spacious and clean. The staff were very welcoming and friendly and made us feel comfortable and relaxed. The hotel was close enough for us.

So we arrived before checking time by about an hour so as we were off to pre-wedding party we did the early check in charge. Hotel is very tired in places and to find the receptionist took some time despite ringing the bell.
We duly paid our parking dues for the whole weekend arriving in the Friday at 2.00 pm and leaving by 10.30 am less than 48 hours, then 2 weeks after got a parking fine through our hire car saying we hadn’t paid. Receipt duly submitted but hire car were asked to pay the fine and we are duly £200 down and unable to get direct contact with parking fine company who have erroneously fined us when we paid the tariff requested on the auto pay booth.
BE Very careful premier inn don’t want to know! Put me right off using this hotel customer interaction absolutely atrocious!

Usual Premier Inn quality sleep but this hotel is starting to look a little casework. External signage has started to fade, some wear on carpets and internal fittings.

Bedside lamps in room did not work properly. No grab handle in shower.

Decent enough sleep despite very strong storm force winds.

I travelled to the area from a long distance and arrived at 9pm hoping to eat a meal in the restaurant. I was informed on my arrival that the restaurant had closed at 8.30 pm as it was ‘quiet’ which was disappointing with no food outlets nearby. I’m a little concerned that there may not be a breakfast available if it again closes due to it being quiet!!!. Very poor service just so that the chef can have an early night!!!

Lovely, warm and friendly welcome from a great host at reception. Lots of humour and professionalism, and clearly good at reading customers - something sadly lacking in a lot of customer service of late.

As always, the rooms were of typical and trusty Premier Inn standard. I do find it a shame that PI hotels don't have a safe in the room. This small addition would be great, but it doesn't stop me from using them, as everything else is fine.

Our server at dinner was also fabulous - cheery, informative and engaging. She informed us of the new menu, and after we had chosen, let us know one of our dishes was her favourite - a small touch, but nice to hear.

The quality of the food was excellent - particularly for the price. The only (small) negative was the lack of draft beer. Not a huge issue, though.

Breakfast was being served à la carte (due to an issue with the hotplates, I think), which was much nicer than the usual buffet-style service - though this naturally made the service a little slower. As before, fabulous staff.

We were stopping over during a working weekend, so we cannot comment on the location or anything else in the surrounding area - I know it is pretty close to the town centre.

We'd happily return again in the future.

Hotel is shabby and dated. Bathroom needs updating. Shower was difficult to operate and toilwt was difficult to flush. Food was good next door. Carpark was small.

Great stay. Good location. Hotel clean and comfortable. Very friendly and helpful staff. Good food and drink choice in restaurant.