Premier Inn Maidstone/Sevenoaks

Arrived as a walk in after experiencing issues online. I was checked in Quick, friendly and helpful service from Dianne.

I was very impressed with the staffs knowledge on coeliac disease. They have a folder with all the food they serve, the allergens they contain and also any may contain too. I was brought out some freshly washed cutlery that no one else had touched and contaminated, which is the first time anywhere has done this in the 5 years I have been diagnosed. I felt very safe and reassured when eating here.

I stayed overnight to attend a wedding. The room was lovely, clean and quite spacious as it was a double. The bed was really comfortable and I slept like a baby! It was a quiet location, even with a train line relatively close, I only heard an occasional rumble, nothing compared to where I live, and it didnt disturb me!
The staff were friendly and helpful and the breakfast was lovely. I would not hesitate to stay there again.😊

Quick overnight stop at this Premier Inn with the family, it does the job but it's probably the most tired looking Premier Inn I've stayed in for quite a while. No major problems but the lack of lift, general tardiness of the building and bedrooms just takes the edge off

I had issues checking in because of a problem at my company end. Laura on reception was great and kept checking the computer to see if the booking had come through. She even gave me a drink while I waited. Very friendly and extremely helpful.

Stayed here the night before an important meeting. The fire alarm went off at 1am in the morning, meaning the whole hotel had to be evacuated. It took over 1 hour before we were allowed back in the hotel. Whilst I appreciate safety of people is of paramount importance, what i do not agree with is the Premier Inn Good Night Sleep Guarantee.
I failed to have a good night sleep, which was both obvious and quantifiable from the events above. Premier Inn refused to refund the night stay due to a fire alarm being an exclusion of the guarantee. What i should have done was make up a lie to substantiate the poor night sleep. The poor night sleep was obvious, but apparently using a non-substantiated excuse for it should have been the route to go down in order to get a refund.
After staying in the Premier Inn for a total of 20 nights already this calendar year, I will not be using their chain for the remainder.

Staff are top class, extremely helpful, polite and welcoming. Rooms were spotless and cleaned to perfection. I work for a well known top notch store and I also have holiday lets, I'd employ any of the staff at this branch of Premier Inn in a flick of a eye lid. I don't usually rant and rave about how good something is, I'm quite critical, all I can say is it's simply the best, better than the one I've paid 3 or4 times more for! Wrotham Premier, you rock!

No key card for the room, machine was broke so had to ask staff member each time we wanted to get back into the room and access other areas of the hotel.

The room smelt musty and damp, not pleasant to sleep in and the bathroom to room had hairs on the wall from previous occupants. Not been cleaned. The USB chargers burnt out also so unable to charge phone next to bed for alarm call.

Staff on arrival apologetic and trying to resolve issues, the staff next morning not so.

Would not recommend staying, look at Travel Inn around the corner as alternative.

The staff make this hotel but that was the only positive. Black mold on the bathroom door, which we were told is frequently wiped down with bleach. Large hair in the bath. No sound proofing. Noise was awful. Small fan they gave us cut out in the night. No resturant/pub next door. Only informed by email but seems to have closed down a while ago.

Staff were friendly, polite and efficient but not intrusive; check in was quick, room very clean.
Breakfast choice was excellent.....hot breakfast was cooked exceptionally well.

Excellent hotel let down by lack of a place to have a drink or meal within walking distance. The restaurant next door had closed down and shows no sign of reopening. Why was I not prewarned? Had to drive somewhere to get a meal. Having driven for over 7hours already I really did not sent to do that.

Not sure why I am writing this because Premier Inn just ignore them.
So you book your room and it says it has a restaurant, so you book an evening meal with my allowance through work.
You check in and find that the adjacent restaurant is closed. So no where to eat in the evening

PRICELESS. How is this chain still going, I HAVE to stay in them as work has an account. But if it is your own money please just book somewhere else.
They did do breakfast but the were 2 slices of bread left for toast 2 bananas that looked like they had been there since Friday last week.

Unfortunately the staff are so pushed due to Premier inn cutting staff numbers. But still increasing their rates !!!

I am now going to stay at Holiday inns and put the extra in(sometimes cheaper than PI)

Reasons for booking - location & reasonable cost. Good bed, food on site, parking adjacent. Great for overnight business trip, as a base to see family and friends, explore the local area but would not choose as a normal holiday location i.e. location simply functional.
But, if weather is hot, there is little ventilation, no AC only a free-standing fan.

Very nice stay.
Laura on reception was lovely.
The shower markings need to be clearer. As I cant find the right temp.
This is me uping up the character limit

We checked in with polite and helpful staff, the room was very clean and well equipped with necessities, and we found the bed very comfy. Downsides were that the room was very hot and not suitable for the heatwave we were experiencing due to a lack of air conditioning, a fan was provided but this didn't do very much. And the basic wifi was very poor quality. Definitely would return here, but probably not during the hottest part of summer. Still had a lovely stay.

Decent hotel for a quick night stop; not too much around. Room was very hot without any cooling, but was a hot day. Nothing special but meets expectations for a roadside Premier Inn

Had a recent stay at this Premier Inn, although abit dated the room was very clean and the staff do what ever they can to ensure you have a great stay , even left us a welcome gift with a note to say they hope we enjoy our stay. It’s in a perfect location to get straight back in the motorway too .

I used this hotel for a weekend at Brands Hatch. Although close to both the M26 and right next to a railway line, its actually very quiet. Lots of parking space and next to a Shell fuel station, which is handy if you're doing a track day. Breakfasts and evening meals are available at the adjacent Beefeater. Would certainly use this hotel again in future.

Very warm and pleasant welcome, comfortable and clean room, peaceful and overall very nice stay. Reception staff very helpful and chatty and although we didn't get to use it, beefeater restaurant right next door. Overall great place to stay

When we arrived at reception, Laura was incredibly helpful and charming, she was so helpful with all our enquiries., wven offered to book our restaurant table for us. Would not hesitate to book this Premier Inn if ever we come to Kent in the future