Premier Inn Maidstone - A26/Wateringbury

Last went here a few years ago found it very good.
Went again beginning of December. Found that it had gone downhill. Poor condition very tired. Only good thing was the bed. Very disappointed.

The staff were lovely and friendly, good sized car park and I didn’t have to wait at the reception desk to be served as they had a speedy service !

Excellent staff in both Hotel and pub, very friendly teams, the premier inn team always friendly and the staff in the pub great especially a lady called Hayley

Great service! It's my go to place when I need to stay in the area. Rooms are very clean and the staff is very helpful and professional. Highly recommend!

My sister and I stayed here because we needed somewhere to stay the night before a walking event. It was pretty much what you expect from a Premier Inn. Admittedly, the reception looks pretty small and gloomy but how much time do you spend there? Our room, although quite small, had everything we needed and was clean and comfortable. The only slight issue we had was getting the hairdryer to keep working. We thought there was a problem with it but after speaking with the very friendly and helpful man in reception, he explained you have to keep your palm on a certain part of the handle to keep it working. We were obviously holding it wrong! This hotel was just what I’ve always expected from a Premier Inn and for what we paid, it was value for money.

Firstly the good things...
Excellent location for what we needed. Beautiful surrounding area...went for a lovely walk down to the pond...you really should do this. The restaurant was great. Lovely food, friendly staff and a really pleasant experience. Ate evening meals and breakfast and can't fault any of it.
The not so good...
On arrival the gentleman in the reception was very friendly and helpful however...every other time we passed through the staff didnt even acknowledge us. One sat on the desk chatting to another with no recognition of anyone else. Very unprofessional.
The room was nice enough but needed a deep clean. The amount of cobwebs was disgusting...not just the odd new ones but really old ones. Bed and Pillows were comfortable but holes in bedding and in desperate need of replacing. Bathroom smelt very damp and towels had seen better days.
The walls seemed paper thin as well...could clearly hear our neighbours!
Maybe it was just our bad luck for getting a dud room.
We want to stay again as it's convenient for visiting family but not sure we will.

Room was good size for overnight stay, cleanish could of been better , had a twin room but beds were pushed together so had to move them apart , beds very comfy , the shower pressure was terrible and if you have long hair be prepared to be there for a while washing the shampoo out , area quiet didn’t hear outside noise, staff very friendly and helpful , had the premier inn breakfast deal next door in pub very good value , overall would stay again for an overnight stop

The location of this hotel was the reason for chosing this place, on first impressions, I fealt like we were checking into a youth hostel, very small uninviting reception.
The corridors were also a bit grubby.
On entering the room the first thing we noticed was a very strange damp smell, the room was very tired and in need of new decor and maintenance.
There had clearly been leaks and issues around the bath and it showed.
Having said all this, the bed was very comfortable and we did get a good night's sleep.
The place just really needs a good refurbishment.

First class food n customer service 👍had little issue with burger, with no question, deducted from bill. The lamb shank shepherd's pie was unbelievable, pork belly very good and pie also amazing.
I had to write a review because the staff. If they read this. They are credit to this restaurant, food was great. Be back...!

A pleasant little Premier Inn. Clean, quiet and the staff are lovely, especially Sylvia, who was incredibly helpful throughout our stay. The adjoining pub is a great: good breakfast and friendly service. Highly recommended for a peaceful short stay.

Staff very friendly
Clean and welcoming nothing was to much problem
Highly recommended for a stay

Bed very comfortable

Comfy and a quiet room, we requested that due to a four day stay. Room needs a paint refresh, but it was clean and well equipped. Basic provision but that's all we needed, we know Premiers aren't luxury but they do have comfy beds, clean rooms and a pub next door if you want to eat close by. The housekeeping staff were friendly and very helpful. 🙂

A pleasant stay and reasonably comfy.
Location was reasonable.
Car park was a bit full at times.
Cooked Breakfast finishes early on weekdays (9.00) which they didn't inform me of.

The room seemed clean. The bed was big and comfortable. The water was hot for washing. The staff were amiable. Breakfast and dinner in the pub next door were good with plenty of choice and reasonably priced.

Generally has a feeling of gone to seed. Grubby carpets, no shaver point, no tumblers in the bathroom. Property feels "down-at-heel.

Went for weekend with my partner. Lovely stay, nice and peaceful place to stay. Great service. Will recommend to everyone. Good price aswell.
Thank you

Bit disappointed with this Premier inn. Very small and tight car park which makes parking difficult.
Rooms are shabby and definitely in need of an upgrade. Sweltering hot with no air conditioning and just a little fan. Quite noisy from fellow guests during the night led to a restless night. Good quality pub next door though.

This was the perfect overnight stay for us when attending a family members wedding nearby - the bed was comfortable and the room was clean, the restaurant provided us with a perfect place to eat dinner and breakfast and the garden was cool and pleasant in the hot weather for tea.

Having stayed in various Premier Inns, this has to be the worst.
Traveling as a family of 6 adults, one toddler and a baby. The attached restaurant, the staff were soo miserable no small talk, no smiling, no interaction at all. When the food arrived it was basically thrown on the tables.
The rooms although small were adequate, however we where awoken around 2-30am by the next room to what I can only describe as an orgee, three adults performing sex acts, talking loudly, screams and moans. They then left the hotel around 3-30am.
I was unable to leave the room to go to reception due to not wanting to leave my partner and baby.
On leaving the next morning this was brought to the attention of the staff. I did explain that we were going away and I would make the formal complaint on my return. The staff explained that they would advise head office of this and too expect my complaint.
I contacted head office on my return who stated they had not been made aware and on contacting the hotel nothing had been documented.
I am not a liar, and I feel very very let down by both the Premier Inn complaints team and the hotel staff.
I have always had a good nights sleep and felt very safe in these hotels but not any more.

The quality of the Pillows and mattress were excellent, ive had a really good night sleep, i Will be booking Again with premier inn for sure.

Prices of the rooms are affordable, i would recommend this hotel to everyone staff are very friendly and helpfull.