Premier Inn Maidstone Town Centre

The staff where amazing friendly very welcoming and went above and beyond would highly recommend to stay here clean tidy and room very high standard

What a lovely hotel. Everyone was very helpful( nothing was too much bother). The check in was quick and efficient, the room very clean, shower great and the bed sooo comfy. There was plenty of choice at both the breakfast buffet and with the evening menu. The hotel is only a short walk into town to the shops and the theatre ( we came to go to the panto).
All in all a great stay. Thank you everyone. We will be back.

Staff was great helpful, room was large spacious..could use a fridge but not the en

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Excellent staff! Charlene and her team offer an outstanding service, whether it’s 2pm or 2am, they were always super helpful. Domi, especially, was a delight to deal with; service with a massive smile and always went the extra mile to help when possible! Honourable mentions to Reece, Grace and Luke.

Ended up staying there for three months, whilst working away from home, and having great staff at the hotel really made the difference in terms of an enjoyable stay.

Was in 6 or so different rooms during my stay, both Double and Plus rooms. They were all the standard comfy Premier Inn beds in well lit rooms, with clean bathrooms; you know what you’re getting every time with a Premier Inn. Breakfast was good, dinners were fine, again standard Premier Inn menu. Staff were always accommodating when I had awkward shifts and would prep and store my dinner until I got back.

If I were in the area again I would definitely stay here again.

While the hotel itself was OK apparently at weekends it's used as a homeless shelter..I'm all for helping the homeless but when your paying full price for a hotel and you end up with people useing it as basicly a drop In center I don't think it's very good.

Excellent stay at Premier Inn Maidstone Town Centre! The hotel is in a great location, rooms are comfortable and spotless, and the staff are fantastic. Luke on reception was especially welcoming and helpful , he really made us feel at home. Would happily return!

accommodating to disability and understand of SEN needs and wheelchair friendly incredible that they had a makaton / sign language symbol of Thankyou on their children activity menu at tea time my son was very excited to see it and he started signing thankyou lovely food in resteraunt. Helpful staff Charlene made some great adjustments and gave good tips and advice and Dominika and Recce (i think his name was) done brilliant in resteraunt and always really helpful and welcoming. As family have recently moved near the area were looking for a base to stay when we visit and this will definitely be our choice every time .

Premier Plus Room on 3rd floor, room was excellent no issues at all, however parking was a disgrace, extremely pricey, almost extortionate, even with the Premier Inn discount it cost us over £18 for one nights stay, this needs to be factored in to the overall cost of the room whilst staying at this hotel.

Our breakfast was okay, nothing overly impressive, had to play a game of hunt the semi skimmed milk around the restaurant to put on our cereal as Premier Inn believe that people only want full fat milk on cereal.

This could so easily be a 4 or 5 star location, easy access to Maidstone town centre, train stations and the river for a evening or morning stroll but it was let down by crazy parking costs and lack of attention to detail at breakfast.

If I stay again I'll probably use McDonalds for breakfast, much cheaper and probably more appetising.

I always stay at this hotel when I'm visiting my family in Maidstone .
On all occasions I've found my stays to be pleasant and comfortable for my needs .
The staff work exceptionally hard and nothing is too much trouble if you need anything , Breakfast is really good value with good veriety , also caters for vegan and people with allergies , soya milk always available just ask , if you want to take to your room for a cuppa .
Ive Stayed in a few different rooms , this visit was room 2 on the ground floor , it was perfect .. walk in shower and everything you would expect froThe Premier Inn and always immaculately clean .

Special mention to Reece Dominca and Luke for looking after me .

Charlene the manager is always very welcoming and has some great people working for her .

Thanks for another great stay .

See you in the Spring

Lucy Cassin

The staff there was really helpful and polite
Will definitely be staying there again
Such a good location right next to the stations and busses

i booked a room here for 1 night as i was meeting a friend in town for food then seeing a show in the evening at the hazlitt theatre.Upon arrival there was a bit of a delay in checking in as i was told my room wasnt ready.It said i could check in from 3pm and thats when i arrived receptionist apologised but i wasnt in any rush so it didnt really matter i had to wait about 15 minutes but was then checked in.My room was on the 3rd floor there are lifts and stairs my room was spotlessly clean and i was at the end of a corridor.So went out for the evening and returned just after midnight there was no noise from anyone and i had a lovely nights sleep and the bed was super comfy will stay again if in the area.

Room was very clean and very comfortable, but don’t expect much from the restaurant if on a business visit, and especially avoid if you’re visiting socially. Don’t waste your money there. For 6 nights a work group of us needed dinner and due to this, we were offered to pre order to have at 8pm each night. Only twice did the food come out around 8. Every other night we were still waiting an hour, with no apologies. We even had to ask where our food was! One night they ran out of cheese and openly admitted they’d used the plastic cheese as a substitute. Half of the staff were really trying their best to keep up, despite the restaurant being 3/4 empty, and the other half really didn’t care how bad the service was. Even our drinks couldn’t be made ready for 8pm. Working 11 hour days, we were all exhausted and starving, just not acceptable when the pre order offer was made. We were also aware other customers were waiting over an hour for their food. It wasn’t gourmet dinners, why on earth was it taking so long! Just such a shame when the hotel itself is a pleasant stay. The car park is also daylight robbery, so avoid if you don’t have a business paying for it!

Have to say, the staff at Maidstone were extremely helping and went way over the call of duty. Thank you for my Premier Inn Merchandise.

Hotel is comfortable, and the facilities are good.

BUT - there weren't enough staff on. The electronic check-in was broken, so the two people working were chasing their tails trying to run the bar, retaurant and check-in. They did their best (the staff were all really good) but "Premier" Inn simply don't put enough people on a shift.

Handy hint - if you want a drink, and the hotel bar is out (soft drinks, draught beers etc. unavailable) then there is an excellent pub 3 minutes walk away in the old brewery.

I worked in the building many years ago when it was an office and was very interested to stay there. Unrecognisable of course. The check in process was a bit of a bun fight as they were strict about 3pm check in. My premier room on the 3rd floor was very very quiet, the lifts always available and the free wifi with the room excellent. Good bathroom and air con responsive.

The check- inn staff was amazing. We were done so quickly and it made a difference after a long day of traveling.

First time staying here and it was enjoyable the rooms were very good,clean and apart from a whirring sound which i couldn't find out what it was, I had some decent sleep, staff very helpful and accommodating to any queries.

I had a lovely stay, the room was spotless.
Esther really made me feel at home, offering my extra towels for my children. Thank you

Lovely hotel good service very friendly helpfully staff would recommend to friends and family . Will definitely be staying again