Premier Inn Maidstone - West Malling

Hotel under renovering, wifi dårlig, morgenmad ikke som det plejer. Prisen er 40 % mere end

Excellent accommodation exactly as expected. Have stayed here many times before. Easy parking and excellent breakfast facilities

Rory and Bobby went above and beyond to see that we had an excellent experience. There was a slight issue with one of the orders . But absolutely delivered on a resolution. Burgers were top quality. Thank you to you both for making our experience a great one .

Very basic, helpful staff. Wifi pretty poor. Isolated area

Dinner was okay, restaurant was very quiet but standard premier inn stuff, limited menu due to some changes which is fine.

Breakfast was shocking. No toaster so had to order it. The toast came out 10 minutes before the hot food did. I don’t remember asking for it as a starter. Then asked for fresh toast which. Y the time that arrived the rest of my food was cold. the server was terrible not welcoming and didn’t really care.

Guter Ort zum Übernachten, kostenlose Parkplätze, Leeds Castle lohnt sich. Positiv, dass man im Hotel direkt Abendessen kann und ein Frühstück bekommt.

Booked this hotel to visit nearby friends.
What a brilliant find. Quiet and peaceful setting. Amazing and friendly staff. Lovely freshly cooked food.
Lauren in the hotel bar was amazingly cheerful, helpful and friendly. Shall certainly stay again as good links to the main roads through to Dover and up to London

Newly refurbished rooms offer a fresh look to the premier inn. The restaurant had a new menu launch and it is much much better than previous experiences. A very all-round improvement overall. Would highly recommend.

Rooms very good and have a nice stay but not allow to take any guests that I'm willing to pay for for breakfast. That is the only premier inn that don't allow guests.

There was a long wait for the meal to be served, even though the restaurant was very quiet at the time.

The food was poorly cooked, particularly the bacon that had probably been cooked a lot earlier and kept warm, such that it had dried out. The poached egg had probably broken when being cooked and most of the yolk was missing when served.

Generally the meal was poorly presented and was not hot.

The continental selection was ok.

Lovely friendly staff, plenty of parking spaces (less vans that we have seen before), welcoming & adaptive to our needs which was appreciated.

This is not a modern property at all but I was aware of that. I travel a lot and have stayed in some great places. When checking in I was absolutely shocked by the unusually stifling hot room. Fans are provided and an open window didn't offer any comfort whatsoever. Something made me question why these rooms were so hot as the inside temperature was easily 33 degree c. During my stay I was lucky enough to get 2 hours sleep and at one point started to feel severe heat exhaustion to the point of gasping for breath. I did complain to The Manager Ruth about the "guaranteed good night's sleep" and she said it wouldn't apply here. I mentioned I had put in a complaint to the Head Office. Also, whilst I was there, the room was not cleaned after requesting and complaining and the room looked as messy as when it was left. I must admit, this is the first time I have never had my bed made or sheets changed. During my stay, I paid for 3 full breakfasts using cash and debit card but then my husband was charged for 3 more full breakfasts without his consent. This is fraud and I will be contacting them in due course. This place is a suffocating hellhole and would not recommend it at all. Thanks Premier Inn for ruining my experience.

Room smelt very musty and damp, a lamp was showing its wires - not safe. The breakfast was poor and fruit looked as if it had been put for days. Staff were not keen with regard dietary requirements and things on offer.

Excellent service, room spotless and breakfast was the best. Greeted with a smile from reception. Such friendly and helpful staff. Would definitely stay there again.

Had a lovely stay at this hotel stayed with my mum and they could not of done more for us .Breakfast was hot and fresh also on our second morning my mum was not great as she has health issues so they done me a breakfast to take back to her . Evening meal is not a great menu but staff make up for that see you again soon look forward to seeing your new breakfast room

Hotel OK the attached restaurant is poor. Closing down I think . Only a couple of bottles of beer available. Not worth £5.00 a bottle. The other option was wine

Convenient location, friendly welcome and good basic comfort as in all Premier Inns. However, as many Premier Inns, there is no air conditioning so the heat in the rooms and public areas is brutal when it's hot - even with a fan. The hotel needs a bit of updating and getting rid of cobwebs. Good big TV and our room was on the first floor at the far end from reception so it was very quiet and looked out over woodland which was nice.

Overall a reasonable experience, have used this hotel before as it is convenient when visiting family. At present the adjacent restaurant looks derelict from the outside, but is still in use for Breakfast only - which is excellent with the cooked breakfast being prepared in the kitchen and served fresh and hot to your table. Standard Premier Inn room and bathroom but the bathroom washbasin only draining very slowly

Was parked at the location when an attempt of vehicle hijacking and robbery took place. The van was parked right next to the camera and informed the front desk regarding this matter and they stated the cctv was not functioning in that specific time frame.

Fantastic stay, new fans are perfect.
Excellent staff, shout out to ruby & carly (hopefully spelt correctly).
Room was clean and smelt fresh.
Checked in was quick and efficient.
Definitely stay again.