Premier Inn Sittingbourne Kent

Exelent service
Very friendly staff and very helpful
Thanx to LOUISE for sorting the early check-in
High recommended .

Clean, tidy and comfortable with kind considerate service. Particular thanks and mention to Louise who was amazing. Welcoming, hospitable and a delight.

Freezing cold room window open on arrival to room heater not seem to work very well. No phone in room to contact reception tried from my phone no reply wasn’t happy in bed trying to get keep warm and late nite to mess about other room. I only wanted a room that was ok to sleep in. Not a freezer lol.

We stayed here while visiting for a wedding. I was on crutches due to a surgery and the Premier Inn Accessible team were not very helpful at all. When we arrived at the hotel Louise was on reception (I think she was covering from another PI property). She went above and beyond to make sure I had everything I needed to be as comfortable as possible. She made arrangements for taxis and helped with everything we needed. Without her it would have been a very different stay. Thanks Louise!

No shower gel in bathroom had to ask for clean towels for the second day no air-conditioning in basic room it was 26 to 28° in the room had a fan they gave was in the room but didn’t really make much difference. You could open the window but the thing is you had to keep the curtains closed if you was naked because people can see through door handle inside the shower been put on wrong round. I say said it’s not a sport handle they’re not
it’s just a handle for the shower glass door is not a support handle. good facilities around Asda express petrol garage McDonald’s a restaurant pub

Awful stay from start to finish . We booked on line at the hotel, took an hour to do, as they are in a dead spot for Wi-Fi , (the receptionist told us that). First accessible room was at the front, across the room from the brewers Fayre , no air con ,so we had to have the window open, noisy with people and traffic.
Second accessible room after complaining, had air con, small fridge, coffee machine (no de caff coffee or tea)same as the other room it had a open wardrobe and shelves, so always looked messy
We were not told we had to ask for housekeeping, towels or toilet rolls . Which my husband (and carer ) had to keep asking for, one time the receptionist said “she had none left and would have to go to the supermarket “
All meals were severed at the Brewers Fayre across the road , which dirty(wet wipe was so dirty, when we used it on a very sticky table) drinks ordered, we drank and left. Carpets filthy, lights did not work in the toilets, when we asked staff, the reply was “I keep telling them about that. I would not advise anyone to go to this hotel or pub .

Very nice stay at sittingBourne premier inn, just find when I use the towels after a shower I get bits of fluff stuck on parts of my body.

It was a hot weekend, no air conditioning and the shower run hot & cold so was difficult to shower under. Work was being carried out in public areas, so all in all, not very satisfactory & nothing good to say.

Good all round experience the night staff member in particular was superb very friendly and professional in terms of greeting upon arrival and cheerful whenever we returned from visiting friend

My recent overnight stay at the Premier Inn Sittingbourne in early May was unfortunately marred by an unwelcome eagerness to usher guests out. While the room itself was a good size and clean, the overall experience felt rushed and intrusive.

I had opted to pay an additional £15 for an earlier check-in, allowing me into the room an hour and a half before the standard time. This seemed to imply a degree of flexibility, yet the following morning told a different story. Despite check-out being at a reasonable midday, I was disturbed twice by housekeeping staff knocking loudly on my door in the early morning. The second instance was particularly disruptive, as they let themselves into the room without waiting for a response.

This aggressive approach to turning over rooms so far in advance of the official check-out time created a feeling of being pushed out. It was a far from relaxing experience and left me feeling like the hotel was more concerned with efficiency than guest comfort. For a hotel stay, particularly one where an early check-in was paid for, this kind of pressure to depart is simply unacceptable.

The staff were very helpful and friendly, and the room was clean with a comfortable mattress, but oh so spartan! One glass cup per person had to serve as a tea or coffee cup as well as a mouth rinsing vessel. Only one hand towel and one bath towel for a two person booking. No toiletries save soap nailed to the wall of the bathroom. On the plus side, coffee and tea bags were readily available from reception.

Not sure where to start, our stay was amazing from start to finish. The receptionist (Christine) was amazing with a big smile on her face from the time we walked through the doors, and her customer service was over and beyond her job description, where she ensured that we was happy and checked in without any disruptions. Even when we could not work the heating in our room, she personally came up and sorted this out. After checking in my sister and I actually spoke about how she was and said, 'it is people like her that are best at welcoming guest, as it starts your break off on a positive note'. We also had the pleasure of meeting a manager (Emma) who was also amazing, and ensured that when we checked out, it was without a hitch, so we was able to catch our train on time (as it was really hard to book a taxi), but she was fantastic and we made it to the train station with time to spare.
The room was comfortable, clean and we slept really well. Lovely peaceful relaxing hotel, and we will definitely be back... The next time we will book the breakfast.
Thank you so all the staff that we met throughout our time as they all seemed friendly and professional.

The room was clean and tidy. I found the bed quite neat as well and I should add that the environment was serene and conducive for my meeting. Staff were kind and polite. Alison in particular was absolutely helpful in checking me in and ensuring that I had everything I needed for a comfortable stay. Thank you very much Alison for all your help. See you again next time.

Excellent stay in a well situated hotel. Food great had the meal deal. Fish and chips and full English breakfast in morning. Clean and comfortable hotel. Bed very comfortable and a great nights sleep. Very easy and spacious car park. Security good. Very friendly staff willing to help.

I’m a HGV driver and unfortunately my vehicle had broken down and couldn’t be fixed. My vehicle eventually got recovered into a safe place at 10pm which meant I needed a hotel. I booked the Premier Inn in Sittingbourne last minute and checked in at 11pm. The gentleman at the front desk was very friendly and let me borrow a plug so I could charge my mobile phone. After grabbing a late meal I eventually got to bed at midnight and had started work at 5:30am that day so a comfy bed was very much needed. I had a lovely sleep until I was rudely awakened by a member of staff letting themselves into my room at 8am without even knocking on the door. When I spoke to the members of staff at the front desk about this, they had told me that someone had handed my room key in the drop box so they thought I’d checked out. This obviously was a lie as of course I had the room key in my hand. Unacceptable reason given in my opinion and a decent nights sleep cut short.

Really nice staff! Alison is definitely the best though.

Bed is comfortable, heating works, it's not that noisy as an area. Cooked breakfast is good. Not a big fan of the food options but that's not completely relevant to the hotel.

No complaints really.

The room was tierd with lights that didnt work the heating was inaficiant seen as it was -3 the room was freezing most of the time i couldnt raise my concerns as there was never any staff around. The bathroom wall had blood staims on it and was not the cleanest the room was overall poor and my stay was not comfortable atall would not return to this hotel.

Receptionists very friendly and helpful, but they had to resolve issues, which they did no problem and promptly ; cannot fault them, and it was Christmas!
One issue I did not report at time as noted late at night when returned to room, it was dirty bathroom floor round wdges, the mugs were not clean, and the bottle
Opener attached to unit was covered in dust, too much to just be one day’s worth. Given this did not feel
Comfortable walking on carpet bare feet. For this I would not return to sittingbourne premier inn. I have stayed in premier inn Elsewhere and not had these issues.
Also, relationship between PI and the brewers Fayre next door used for breakfasts clearly not the best with comms between the 2 poor.

The is cleaned ,we stayed as family and bed are all set up nice and cleaned,
Front desk receptionist are amazing helpful and very friendly.
Lea is absolutely amazing very helpful in anyway.
I would definitely stayed here again.
Thank you for having us.

What an amazing hotel we stayed. All the staff are really friendly specially Lea who recommended us this amazing hotel. Next time we come to Sittingbourne we will definitely stay here again. Thank you for the lovely accommodation and for the wonderful services xxx