Premier Inn Gravesend Central

I’ve stayed here many times prior to 2024, so when I needed to visit again, it felt like a no-brainer to return to what I knew. Unfortunately, it now seems that was a mistake.

On my first visit back, the shower was barely functioning — extremely weak, but just about usable. It certainly couldn’t run a bath; it would have taken at least an hour.

This time, I booked a Premier Plus room, which was very nice overall. However, in the morning I woke up expecting a decent shower, and it was a huge disappointment. The water was only trickling out, barely warm, and not even enough to wash properly. The sink pressure was even worse. When I mentioned this to a staff member, she said they had been waiting on engineers for a while — not reassuring.

Sadly, based on these repeated issues, I don’t think I’ll be returning again.

We arrived early evening when it was already dark. On approaching the hotel it looked like the hotel had closed down. The lighting on the Premier Inn signage was off. The building behind the signage was cordoned off with iron railings and barriers. One or two workmen could be seen around the building which had sparse lighting in a few rooms. I drove in but there seemed no where to go so I reversed thinking the hotel must have been relocated. But there was no sign of a Premier Inn at another location further down the road. So I decided to call the hotel. No answer. I decided to drive back and perhaps ask one of the builders about the apparent disappearance of the Premier Inn. However, as I drove in the second time I spotted a car driving around the first building into a dark entrance. This road was not readily visible from the road entrance, especially in the dark.
As we drove around the building we saw the reception of the Premier Inn and some dim lighting. There was a small but adequate car park. We queued at reception. There were two people in front of us. The gentleman at the front was complaining about the fact his heating was blowing out cold. He was not very happy and the receptionist had changed his room but she did not seem very welcoming. When it came to our turn we mentioned about the dark entrance and the fact it appeared that the hotel had closed down and were told that many people mention it. No apology or care. Why has this been left?
Our room was freezing when we arrived. The heating did not work properly. We turned it up but it kept on going off every hour. I had to repeatedly reset it. Consequently as soon as we warmed up it was cold again. The cold water in the sink tap came out warm so we couldn't use it to fill the kettle. We had to buy bottled water. The hot water came out very slowly. Basically the sink tap did not work. We did not bother to complain as we felt this would fall on deaf ears. We had no energy after our long drive.
We nearly never used the shower but it made sense to shower before we left with our itinerary the following day. As expected the shower was tolerable - just. There were 2 bath towels but only 1 hand towel. I had to ask for a hand towel at reception which was fine but it was rough like sand paper. We were only staying over the 1 night - thank goodness. I do not understand how a hotel chain such as the Premier Inn are unable to address these issues but I doubt I would book with a Premier Inn again.

Had a rather pleasant one night stay. The staff here are all super friendly, from reception to house keeping through to breakfast. Room was clean and temp was just right. I had overheard the receptionist talking to another about the water pressure being an issue and it was but it was manageable and they are dealing with it.

Have to give a shout out for the breakfast. Freshly cooked and Probably the best breakfast I have had in a premier Inn. Food was hot , plentiful and tasty. Thank you Charlotte.

Stayed for 2 nights to attend a conference. Everything was clean and comfortable. All the staff were friendly but just wanted to give a shout out to mattie, he was very friendly, happy to help and was always cheerful. Nothing was too much trouble. See you in Greggs Mattie!!!

Lovely staff very friendly did enjoy my stay at hotel only disappoint was showers were not working properly my self and other guest saying with yourselfs were attending a wedding and couldn't even wash our hair properly hotel were aware of the problem so feel guest should of been informed of problem before arriving or checking in

A very comfortable stay with an excellent breakfast on both mornings. Thank you Kelsa and Charlotte for a great welcome!

We had a warm welcome by the front desk.
The room was spacious and clean
My friend loved the deep bath.
Breakfast was good, with helpful staff.

My first impression as I a made the turn into the hotel was that I was in a wrong place due to the dilapidated building and empty car park in front of the hotel 😅
I drove round to the back and saw the hotel with loads of parking spaces.
I was welcomed by a very pleasant lady at the reception, the check in and car registration process was seamless.
The room was clean, nice and comfortable.
Breakfast was made fresh to order, and the stay was worth every penny spent

The facilities were not acceptable. The water pressure for the show was very low, and hardly any water flowed. Also, the car parking was so tight, that I could not get out of my car.
I would not connect to the ultimate wifi, so used the free wifi, which was slow and kept disconnecting.
The coffee filter machine dispensed me a cold cup of coffee
The TV was old fashioned and did not allow display from my laptop
I ordered food from the restaurant, and I got warm pizza, without any condiments.
The reception desk person didn't communicate properly or even smiled

Before I start I need to say the staff here are amazing.This Premier Inn concept has lost the plot. The room make overs seem to be done on the cheap. Again no walk in showers. Heating no, air con yes! Beds not so good as they used to be. Dining? the Social. Is 2 premier inn rooms knocked together with cramped seating , repeat cramped seating. Not a social environment.. VERY LIMITED MENU. Chef amazing how she held it all together, deserves a medal… no vegetables on offer. Will defo give this location a swerve for future and any other that advertise this facility.

The biggest asset to this hotel is the staff who were all pleasant, welcoming helpful and very hardworking. Seemingly doing both breakfast waitressing and reception! A special mention to Kelsa thanks

I have been here for 2 days in Gravesend and the staff and the food are both excellent. I am in a newly renovated premier plus room and it is superb . The waitress and the chefs that have been on both nights are very friendly and the food is very hot , not a lot of choice but something for everyone .
I would definitely recommend a stay here for whatever occasion.
Well done everyone .

We had a few issues with our accomodation and spoke to the reception, Lisa was on the desk and I must say she went over and above to help our situation.
This lady is an absolute credit to the company and deserves praise for her customer service, problems all solved.👏👏

We visited Gravesend for a cycling course at Cyclopark. Although the hotel is somewhat hidden behind a derelict or empty building, we received a warm welcome from Kate at reception upon arrival. Kate was highly professional, welcoming, and hospitable. She kindly arranged a solution to store our bike. The room was clean, recently refurbished, and equipped with all necessary amenities. The bed was very comfortable, providing us with a quiet and restful night’s sleep. The bathroom was spotless and featured a powerful shower. We also enjoyed dinner in the restaurant, which had a cozy and pleasant atmosphere. Tania took excellent care of us during our meal. The breakfast was also delicious. Overall, we were very happy with our stay and will definitely return.

It was great experience, friendly staff , clean rooms, delicious breakfast. Thanks a lot to a gent working in the restaurant who brought toys to my toddler while we were eating. Special thanks to Kate from reception who was on shift all 4 days we were there, she was always smiling and assisting us with any queries we had.

I booked one of the lovely Premier Plus rooms and really enjoyed the extra features.
Part of the hotel is still being renovated. New carpets look much better than the old ones.
However 'The Social' is being operated by a single member of staff at any one time (Kesla in the morning, Matt in the evening), so when several people come in at a time, there's a bit of a wait for your food. It would be better to have two members of staff there, during peak breakfast hours even if the hotel isn't fully occupied at present.

A friendly experience with a very welcoming staff, clean and tidy room and premises. Easy to find, and this was my 3rd visit and I will be back.

I had an amazing experience at Premier Inn Gravesend. I went with my kids and they absolutely enjoyed it. The environment was very clean and there were plenty of varieties to choose from. My kids really enjoyed their meals.

My son has allergies and the lovely lady who took our order, Kelsa, went above and beyond to make sure there were no issues. The food came out hot and tasted delicious. Kelsa was so attentive, she made sure the juice never ran out for the kids and that they had more than enough to eat and drink.

Overall, it was a wonderful experience and I truly appreciate the excellent service.

No issues with room, parking or location, I had received an email regarding refurbishment so the building works at the approach were expected. We didn't eat at the hotel so cannot comment on this. My biggest issue is Premier charging different rates for the same room, the second night was more expensive but it was the same room and actually cost the hotel less as we didn't ask for any cleaning services, top up of coffee, clean bedding towels etc. I appreciate that the room charges were clear when we booked but still very annoying.

Very disorganized and noisy. Restaurant is extremely small and not fit for purpose. Reception staff at check in were chaotic. Guest still waiting for early check in at 3pm !

Regular guest at Premier Inns and this was way below par.