Premier Inn Darlington East - Morton Park

Staff were amazing on reception and a shout out to the male manager(?) next door at Beefeater! Excellent service!
Room was sufficient for our needs the only thing that would be great would be a smart tv in the room!

My wife stayed in this hotel recently whilst I was hospitalised in Darlington after an accident.
This was the first time in a very long time that she has had to navigate staying away from home in a strange town without my company.
We cannot thank the staff at this hotel enough for their wonderful, helpful attitude which was enormously appreciated at a very stressful time.
On booking in my wife was allocated a second floor room. When she explained i had broken my leg and it was possible I might need to join her for a night before attempting the journey home to Norfolk hotel staff were happy to rearrange things so she had a ground floor family room with additional bed. They even made sure additional pillows were in the room in case I needed any to support my leg.
My wife ended up staying at the hotel for 4 nights. She was helped along the way by Paul, Ant, Christine, Tracy and Angela. All of these staff members showed her wonderful support from working out how to use your app, making bookings for further nights, restaurant bookings and refunds for nights not needed.
The hotel itself was clean and tidy and everything you would hope for from a budget hotel.
The food and service in the adjoining Beefeater Restaurant was also just what my wife needed as a lone diner.
We cannot overstate how thankful we are to the wonderful people who work at this hotel. You made a big difference. Thank you.

Brilliant stay at the Premier Inn Morton Park for 10, lovely welcome from Angela who got us checked in, great rooms, clean, fresh and a lovely night sleep. Big shout out to Dan and Sam who served us in the bar and at breakfast including fabulous gluten-free/coeliac options. A great trip and lovely experience, thank you :)

Stayed for one night, checked in and out with Tracy. She was very friendly and made everything super easy. Slept so well, lovely big bath and big comfy bed! Thank you for having me.

I'm back after a 4 month break and would just like to say thank you to Angela, always welcoming and a fab receptionist, thank you 😊

I would like to single out Tracy for her helpful cheerful input today. She was clearly having a difficult time with the new key cards failing. However that didn't stop her being cheerful and dealing with the crowds in a professional manner

Tracy so made some. Excellent suggestions for Hopetown and the brick train sculpture which we will do tomorrow.

Absolutely pleasure to deal with

Excellent value for money. Hotel a little 'tired' but clean, plenty of parking and plenty of selection at breakfast. Staff friendly and helpful.

First of all I would like to say the staff are very nice and helpful but the rooms are tired . One thing no charging point in room so remember charger. No toilet brush to clean loo. It was ok but iv stayed in better tbh

We had a great stay at Premier Inn Morton Park. We stayed for 3 nights 24th-27th Oct, 2025. Booked in advance a couple of months ago at £112.00. Great price.
Upon arrival we were greeted by friendly staff who guided us through the check in kiosks. The room itself was clean and had everything as expected. It was front facing to the carpark and main road, but you cannot hear cars at night which was great.
Unfortunately we experienced some noise disturbance on the first night, someone banging on the doors down our corridor and our door. Spoke to a lovely man on reception whose name I unfortunately didn’t catch! (Bald, tattoos). He was apologetic, explained that all families had been moved to the other end of the hotel as there were several complaints about loud footsteps. We received free complimentary breakfast for the Sunday and Monday of our stay which was a very kind gesture.
Sunday morning our bathtub accidentally overflowed. Anthony on the reception was very understanding about it and provided us with more towels to clean up as well as booking housekeeping to come and replace the towels. He was always present on reception saying good morning to guests and checking they were ok. Thank you Anthony!
Fabulous sleep (other than the disturbances on the first night), such a comfy bed and quiet nights.
Breakfast was fab, lovely staff in there, too. And thank you for providing decaf tea bags!
Highly recommend!

Overall the stay was pleasant enough. The staff were extremely friendly and efficient. The price was very fair as the rooms were tired and could do with updating. Breakfast was managed very efficiently and the hotel was in a convenient position on the edge of a small retail park.

First time at this Premier Inn & we weren't disappointed. The staff were very helpful & the room clean & quiet. If in the area again I would definitely book this hotel again

Had a lovely stay here while attending a friends wedding. Rooms were spacious and cosy. Tracey in reception was friendly and very welcoming, a credit to the hotel.

The room was clean and extremely comfortable. The bathroom was spotless and everything worked.
On arrival we were greeted by Anthony who was very professional and friendly. Throughout our whole stay he was there and helped with a couple of queries which we had, always with a pleasant stay.
We enjoyed the stayed and it was exceptional value for money.

Premier Inn Staff were amazing.

The pub/ food/ bar was OK. Always seemed short staffed and there always seemed to be people queuing/ complaining! We went one night and left due the the wait and complaints!!

after reading the previous reviews i was in two minds if i was going to book here but so glad i did. This was my second visit and both times have been amazing. Hotel is great, the staff are incredibly helpful and can’t do enough to help you. great location. can’t wait to come back again next month. Keep up the good work! xx

Lovely stay, could not fault it, perfect sleep in a super comfy bed.
Everything perfect.
Superb breakfast in the morning, we will be back in December

We stayed for two nights with our granddaughter. Service excellent as ever at Premier Inns. The service at the Beefeater was superb; staff welcoming and couldn’t too much to help. Daniel was especially helpful.

Great location, spacious rooms. Welcoming staff. Great service from Tracy! She's a real treasure. Clean and comfy. Good facilities.

We got to the hotel on Sunday eventing for a 2 night stay Tracey was in reception and she was very pleasant and helpful
The room was clean the beds were very comfortable I had 2 good nights sleep

That was the issue there were virtually no staff present on my arrival at 4pm.

When I arrived The single staff member was dealing with a queue of people and two elderly couples were attempting to deal with the electronic process but failing miserably.

I logged in electronically and gained access to my room without speaking to anyone .

A truly awful experience but I suppose it cut costs and saved the company money .
I would not use this hotel again .

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