Premier Inn Wolviston/Wynyard

No extraction in the bathroom. Heater would only stay on for an hour or so - woke up when room had got down to just 16 degrees. There was mould around the window. There's a knack to flushing the toilet and if you didn't know it, it wouldn't flush. There was a large dent in the mattress on one side. The walls were paper thin and I even managed a conversation with my neighbour at one point. The room needed a jolly good clean, especially the bathroom walls, all around the edge of the carpets and under the bathroom door where clearly some of the door had been trimmed and no one had bothered to clean up the sawdust. Corridor carpets needed a jolly good clean.

Fantastic food, really welcoming staff, it was a real pleasure to stay here, rooms were nice in a quiet location.
Enjoyed my stay

A great location for our needs to visit family. A clean & comfortable stay. Plenty of parking, great staff and delicious breakfast.

Rooms had everything we needed. Easy check in reception staff member really good. Evening meal not good way understaffed the staff member was doing a fab job looking after bar, taking people to tables, serving at bar, bringing out food all on her own. My food was cold didn’t say anything as she was doing her best on her own. Next morning for breakfast took a long time for breakfasts to come out then they were all cold. Sent them back to be warmed up, again only one staff member on doing her best. Food came back dry, eggs inedible due to being warmed up. they really need to look at getting more staff. The staff they do have are amazing they just need more help. Food not worth the money.

Good location for Regent Theater. Friendly welcome when booking in. Room good size, as was bathroom. Nice and quiet. Great having free parking.

Worst hotel ever stayed in, First room had a strong smell of mold. We requested to swap rooms. They swapped us in to a second room which was dirty, the bins was full abd dirty bedding. Third time lucky we got a room. Not what you expect for £110.00. The mold had been painted over but you could still see and smell it. The other side has patches of mold.

Great to have free parking. Always a nice welcome. Would prefer a shower than a bath and it saves water!. The baths are too high to safely get into and out of.
Breakfast are always great with plenty of choice.

0 signal in the hotel to make a phone call or use your own data, the hotel internet in none existent unless you pay, the paid internet isn't much better. I was evacuated at 3am the 4am 04/11/25, the same happened again 04/11/25. Also the room had a bad smell and when I requested the room to be cleaned, only the towels where changed and bed made, shower sink, bathroom floor was not cleaned.

Good location, hotel needs an update, looks a little tatty outside, also the website needs an update as I book Premier Inn's as they have restaurants attached which are open all day. The pictures indicate a Beefeater, however this is closed. The restaurant are is only open for breakfast and dinner. So after a 4 hour trip there to meet family there are no toilet facilities, I had to ask at reception and they did let me into the area to use the toilet, then I had to sit in my car for an hour waiting, if I had known the pub restaurant was not open I would have booked elsewhere. In regard to the breakfast service it was ok but very slow. Positive note is the staff are helpful and friendly.

After parking our car - disabled parking was plentiful we were greeted by two lovely friendly members of staff who checked us in with efficiency and gave us all relevant information regarding breakfasts etc.
The room was very good and asking for extra pillows went very well.
I would highly recommend this hotel.

Can I just say I really enjoyed my stay here, having to travel for work can be stressful but the staff was very friendly & helped in anyway they could. I had one with not recieving a starter within the meal deal option I purchased for the week. I was given a complimentary drink for the trouble. Gemma was especially helpful & was great delivering a service. Can I just add the unlimited breakfast is very good for the price of 10.99 the morning chef (Mark) really works his magic in the kitchen because the cooked breakfast is prepared to perfection every time. I take my hat off to you sir. Thank you for a pleasant stay at the premier inn.

We stayed here before heading to Alton towers! Quick check in to get our room key! Clean hotel and room! Very friendly and helpful staff! Anything we needed they got/helped us with! Would definitely be back! Beds are so comfortable!

Location good with good parking.
Hotel itself is not to the standard that I would expect from a Premier Inn. It is sad and tired, in need of a refurbishment.
It was over-priced for the standard of the accommodation itself.

This is the second occasion that I have stayed at Premier Inn Hanley. The friendly and warm welcome from the two ladies at check in was very nice indeed. The room was very comfortable with easy to control A/C for a nice temperature. A good selection of tea and coffee was available. The Bathroom was clean and a very good shower. The service in the Brewers Fayre Restaurant was very good with a nice selection of meals from the main menu. As always, the Breakfast was superb with a great selection of hot Breakfast Items along with a good selection of Bakery Items. Like the last time I stayed here. I had a very pleasant stay and will not hesitate to stay here again next time I am in the area.

I will review the breakfast separately (dire).
Our arrival, more than an hour after the booked early check-in time, we were not pleased to be told that check-in is at 3, unless we paid extra (hardly news, as we had booked it).
The allocated room was not ready, and we declined the offer of an alternative, which didn't really suit us.
To be fair, the lady booking us in had been drafted in from another hotel to cover a staff shortage.
Once in, our stay was good. The hotel is set well back from the road, and pretty quiet. Very frequent buses along the main road make visiting the local Stepping Hill hospital easy.

Have stayed year many times when visiting family , never know what sort of room you will get but you always get friendly staff, our room was clean and modern and everything worked though the WiFi was the worst I’ve ever experienced at this hotel, and the hairdryer would cut in and out .
Aside from these issues our bed was comfortable and we slept well without disturbance , nothing I’ve read on other reviews would stop me staying here again

We booked two family rooms and were assigned two rooms next to one another as requested. The rooms were dusty, particularly the headboards. (See pics) There was dirt, dust and grime in every corner of the room. The window sill and window frame was mouldy. (This wasn't noticed until the next day as the curtains were closed when we arrived.) There were hairs on the toilet. Grime round the sink. I knew we were only there for one night and thought we would just get on with it. But when I looked under the bed for something and saw lots of sweets etc from previous guests - I was disgusted. The hallway didn't look like it had been hoovered in years. There was a hairball the size of a tennis ball in the corridor that we repeatedly walked past. (Cleaners were around going in and out of rooms.) Around the edges of the corridor the dust and dirt was so thick.

We paid for ultimate wifi - which was as good as useless. It was worse than the free wifi! We spoke to reception and they gave us a card to call someone else. We complained about the room, we were given a card to tell someone else. They just didn't seem interested.

I mentioned about the hairdryers not working in both rooms to be told that I wasn't using them correctly and that I had to hold a button in. One of them needed the button holding in, which I knew. However, the noise that came out of it, it was rattling and making noises like it was going to blow up. I borrowed the hairdryer from our second room. This one did not have a hold in button. But it just kept cutting in and out like it had a loose connection. Both seemed dangerous to me.

It is worth noting that we have been staying in Premier Inns in this location for over a decade. It used to be more frequent than it is now. However, we have never known them to be this disgusting. The rooms have been changed slightly. There is hardly anywhere to put stuff. Just a tiny rail for a few clothes. A tiny round table. A little ledge by the mirror that is so close to the door, it is tricky to get in and out. My 5 year old also hit his head on it as it is so close to the door. Family rooms used to be a lot bigger. These seem very small. With VERY little storage space.

I feel lucky that we didn't eat there as I would not trust the hygiene. I have logged a formal complaint through the card that we were given. Will wait to hear the outcome.

Chantelle was an amazing host, always checking if we were satisfied and went above and beyond for us.

The breakfast was cooked to perfection so thanks to the chef Ant it was amazing!

Would definitely return and recommend this hotel to anyone!

Don’t bother staying here the new premier inn isn’t as good as the old ones. The shower is very basic not a power shower, no bath and it smelled of urine in there to. The closet space is too small to put your clothes & personal effects on. There is probably enough space for one night but no longer. There was only one member of staff on for breakfast trying to greet visitor's, wash up and take orders, the Breakfast was Luke warm when it arrived. So I wouldn’t recommend staying there and I won’t be staying in the newer premier inns in future looks like it’s been done of the cheap very disappointed.

Used this hotel a lot in the past for business and even though I stayed in a premier plus room, the general cleanliness of the hotel has gone downhill. I probably wouldn't stay again