Premier Inn Wolviston/Wynyard

No extraction in the bathroom. Heater would only stay on for an hour or so - woke up when room had got down to just 16 degrees. There was mould around the window. There's a knack to flushing the toilet and if you didn't know it, it wouldn't flush. There was a large dent in the mattress on one side. The walls were paper thin and I even managed a conversation with my neighbour at one point. The room needed a jolly good clean, especially the bathroom walls, all around the edge of the carpets and under the bathroom door where clearly some of the door had been trimmed and no one had bothered to clean up the sawdust. Corridor carpets needed a jolly good clean.

0 signal in the hotel to make a phone call or use your own data, the hotel internet in none existent unless you pay, the paid internet isn't much better. I was evacuated at 3am the 4am 04/11/25, the same happened again 04/11/25. Also the room had a bad smell and when I requested the room to be cleaned, only the towels where changed and bed made, shower sink, bathroom floor was not cleaned.

After parking our car - disabled parking was plentiful we were greeted by two lovely friendly members of staff who checked us in with efficiency and gave us all relevant information regarding breakfasts etc.
The room was very good and asking for extra pillows went very well.
I would highly recommend this hotel.

Have stayed year many times when visiting family , never know what sort of room you will get but you always get friendly staff, our room was clean and modern and everything worked though the WiFi was the worst I’ve ever experienced at this hotel, and the hairdryer would cut in and out .
Aside from these issues our bed was comfortable and we slept well without disturbance , nothing I’ve read on other reviews would stop me staying here again

We booked two family rooms and were assigned two rooms next to one another as requested. The rooms were dusty, particularly the headboards. (See pics) There was dirt, dust and grime in every corner of the room. The window sill and window frame was mouldy. (This wasn't noticed until the next day as the curtains were closed when we arrived.) There were hairs on the toilet. Grime round the sink. I knew we were only there for one night and thought we would just get on with it. But when I looked under the bed for something and saw lots of sweets etc from previous guests - I was disgusted. The hallway didn't look like it had been hoovered in years. There was a hairball the size of a tennis ball in the corridor that we repeatedly walked past. (Cleaners were around going in and out of rooms.) Around the edges of the corridor the dust and dirt was so thick.

We paid for ultimate wifi - which was as good as useless. It was worse than the free wifi! We spoke to reception and they gave us a card to call someone else. We complained about the room, we were given a card to tell someone else. They just didn't seem interested.

I mentioned about the hairdryers not working in both rooms to be told that I wasn't using them correctly and that I had to hold a button in. One of them needed the button holding in, which I knew. However, the noise that came out of it, it was rattling and making noises like it was going to blow up. I borrowed the hairdryer from our second room. This one did not have a hold in button. But it just kept cutting in and out like it had a loose connection. Both seemed dangerous to me.

It is worth noting that we have been staying in Premier Inns in this location for over a decade. It used to be more frequent than it is now. However, we have never known them to be this disgusting. The rooms have been changed slightly. There is hardly anywhere to put stuff. Just a tiny rail for a few clothes. A tiny round table. A little ledge by the mirror that is so close to the door, it is tricky to get in and out. My 5 year old also hit his head on it as it is so close to the door. Family rooms used to be a lot bigger. These seem very small. With VERY little storage space.

I feel lucky that we didn't eat there as I would not trust the hygiene. I have logged a formal complaint through the card that we were given. Will wait to hear the outcome.

Don’t bother staying here the new premier inn isn’t as good as the old ones. The shower is very basic not a power shower, no bath and it smelled of urine in there to. The closet space is too small to put your clothes & personal effects on. There is probably enough space for one night but no longer. There was only one member of staff on for breakfast trying to greet visitor's, wash up and take orders, the Breakfast was Luke warm when it arrived. So I wouldn’t recommend staying there and I won’t be staying in the newer premier inns in future looks like it’s been done of the cheap very disappointed.

Used this hotel a lot in the past for business and even though I stayed in a premier plus room, the general cleanliness of the hotel has gone downhill. I probably wouldn't stay again

If my fellow citizens of the land of deep fried oreos & cheeseburgers are going over yonder to Yorkshire and whatnot, y'all need to hit up the Premier Inn chain. I ain't lying to y'all; good prices, usually find 'em associated with the "service stations" (aka, rest areas they have on their diet Interstates). Just a wonderful experience all around!

Called in for breakfast. 100% recommend. Alex and Tonnika were fantastic. Breakfast 10/10 poached eggs were perfect. Will definitely be back

Very, very nice and clean Hotel in perfect area good day out. Many options with the food court Also have the petrol station no far away from Centre

No toilet paper at all, only to find out when it was needed, single bed wasn’t made on arrival. Quickly sorted. Very disappointing premier inn experience . Cobwebs to top it off… hopefully breakfast is good

The room had a disgusting sewage smell. The bathroom light didn’t work. No staff at check in or check out. They were friendly when I did see them. Lots of parking space outside. Hotel not worth £124. Can not recommend.

A very busy hotel ,well located for Teesside and North Yorkshire. The girls on reception were very pleasant and helpful with local knowledge and the rooms were spotless clean. Would definitely stay here again.

The service from front facing staff was fantastic as always. The hotel rooms are uniform and clean. The bathrooms could do with a little more attention. Spraying toilet seats leaves the speckled. They could do with a proper clean. The bathrooms also smell.
Having the smokers area outside the door is also not appealing.

On a larger note. We are not in COVID times any more. The prices are going up and cleanliness going down. I want a daily clean in a hotel. That in my opinion is why I book a hotel and not an air bnb.

Quiet, comfortable and clean. Great location for our needs. Large parking area with spaces available (make sure to enter registration details in reception). Good breakfast as always.

Stayed at the hotel for 2 nights over the weekend to attend a family party. We booked a premier plus room and feel it was value for money. Included in the price is ultra wifi, a fridge, room heat control and a great shower. The bed was super comfy. Breakfast was good. All staff were friendly from the reception, to the breakfast staff. I would recommend this hotel, but splash out the extra for the plus room if you are there for more than one night

We came over from germany with our family for a Wedding celebration so decided to stay here lovely staff all very friendly breakfast Service really good the rooms were clean and comfy it Was hot when we came had Ventilator in rooms but didnt help much really needs new air conditioning that was the only down side we had, really recommend staying if travelling through great location. The area has all you need apart from a kids playing area indoor and outdoor which is a really a shame not just the Premier Inn but in the toby carvery too maybe in the future they we rethink about it then it would be perfekt hier.thanks to Premier Inn staff for having us stay safe and healthy Till we meet again.

Very comfortable bed, slept like a baby. The room was incredibly cleaned and great to have tea and coffee option. The blackout curtains is very helpful during the summer and had additional fan in the room which was great. Amazing value, I would stay here again!

No soap or shower gel in the bathroom, which I only found out when in the shower. Thankfully Mel behind the desk sorted things swiftly,with extra towels and a fan for the room which was quite hot.
If it wasn't for Mel it would have had a 1 rating, if it wasn't for the soap issue it would have been a 5

Stayed just one night here, and was pleasantly surprised how good it was. Staff were excellent and welcoming, clean room and great breakfast with smiling efficient staff. This Premier Inn defies the falling standards at Premier, and we'll keep this one as one of our favourites. We'll return soon!