Premier Inn Rhyl Seafront

Very clean, comfortable and quiet room with helpful and friendly staff. Convenient location on the sea front, with a free hotel car park just around the corner. The restaurant was closed for refurbishment but the hotel provided free tea, coffee, croissants and fruit in reception in the mornings.

Very friendly staff clean room and bathroom easy check in and check out. Staff help out with facilities and where very natural in conversation

nice staff on reception nothing too much trouble .. as ime disabled blogger cant reccomend this place enough .. huge bed low bath with shower .. large bedroom great for wheelchairs .. sea view from window.. extra pillows brought up on request .. disability accesible room .. booking for xmas now .. ignore bad reviews

The location of this hotel is great. But im afraid it stops there. We were allocated a room on the 1st floor. The entire corridor smelt of damp and mould.

The room was ok but we had dirty cups and which needed to be changed. The shower curtain was too long and sat in the bath. The plug had rust all around it. The curtains in the room itself were stained and looked like a wash wouldn’t hurt.

The hotel was quite noisy during the night with people coming back to their rooms.

The staff were rude and ignorant and not very welcoming at all. The car park is a short walk from the hotel only a minute or two away.

I wouldn’t stay here again if the rooms were free. While we were there we heard a couple of guests complaining about bed bugs. Luckily our room was bed bug free.

All ok, no real issues, the standard is premier inn.
Most we stay at are the same. Good service, friendly staff.
Drinks, food all ok, no issue here, great location for the beech, car parking also.

The location was good for beach front and work.
Clean and tidy
Staff Friendly
Was booked in from work was asked to pay £199.95 for one night meal deal on top
Prices soar up because it was a saturday and a gig on across the road.how disgusting it goes up x3 for saturday and gig.
Breakfast was not even warm beans mushrooms etc all quite on the cold side, fresh tomatoes not even cooked
good choice of cold breakfast
Poor selection of diet drinks

We regularly stay in Premier Inns across the UK, but our recent stay in Rhyl on the 13th Sept 2025 was very disappointing!
On arrival we noticed our duvet had visible holes (more than an inch long), but it was clean, so we didn’t really mind. We went to bed at 11pm and that’s when we heard loud footsteps continually pacing around the room above us. Roll on to 3am and without being able to get any sleep, we’d just about had enough and went down to reception to explain the situation. They reassured us that they would go and knock on their door. From the raised voices above we knew the staff had tried to improve the situation, but sadly the noise from above continued. By 4.30am we had had enough, packed up and went down to reception. We rang the desk bell, but no response. So after not a wink of sleep we drove the long journey home.
Now Premier Inn always send me a courtesy email asking how they did, but not after this visit! I’m really disappointed with the way the situation was handled. When you spend £145 for a room for the night and then get no sleep, I would expect an acknowledgement and offer of compensation. I will never be staying here again after such a disappointing experience!

Stayed at the Premier Inn in rhyl many many times and always enjoyed it especially the gran children enjoy staying, however recent stays have been disappointing, the old staff with experience are no longer there, and new untrained staff have replaced them, we couldn't eat there as the restaurant was closed for staff training, very bad management.

There was an element of trepidation prior to our arrival having read some of the online reviews.
Staff on duty when we checked in were friendly & helpful making for a stress free experience.
Some of the decor in corridors & room were a little tired but not unexpected or unacceptable in a busy & well used hotel, general cleanliness was to an acceptable standard.
Our accessible accommodation was located on second floor (well serviced by two lifts) in a quiet area towards end of corridor. Noise levels throughout stay were very good, & the bed as always very comfortable.
Although limited in number, we had the use of disabled parking bay adjacent to entrance for duration of stay.
The restaurant staff were friendly & very accommodating, the quality of food available was both fresh & very good.

1st room we gt offered was dirty bits on floor overpowered by stale smoke, hubby complained gt a new room was better smelling still bits on floor looked like not seen hoover in corners and under bed dusty surfaces bird muck all splattered on window tatty net curtain bedcomfy, bedding n towels not fresh , food in restaurant was disgusting rock hard bacon and egg, hash brown only warm even though under heat lamp waste of money, restaurant was closed at lunch and evening so had to going looking for else where to eat, only thing good about this place is lovely staff definitely would not win on 4 in bed give it a miss

The staff didn’t seem to have a clue and seemed to be very disorganised. They didn’t seem to know what promotions were available whether it be by email or otherwise for example we had an email stating that kids eat free all day and we checked the terms and conditions and even upgraded to a meal deal on this offer but every night we ate we were told we had to pay for the kids meals even though we double checked with a person in charge when we arrived and there was also signs on the bar stating kids eat free all day. Also on the subject of the bar it seemed to be a shambles opening at 5pm shutting at 9.45pm and out of a 3 day stay only had draught beer working on 1 night. Also even though the food was faultless it took nearly 1 hour every night to be served our food.
Secondly, we stayed in room 112 and on the second day there I noticed bites of some description on my arms, my stomach, my back and my legs. Also 2 out of 3 of the lamps were not working and after taking bottles up to the room because the bar staff told us there was a bottle opener in the room on the side of the desk we only found 2 screw holes where the bottle opener was meant to be and we did not tell the reception at the time because there was never no staff about at the reception to tell and we pressed the bell 5 times to ask someone for clean towels and then had to ask a further 3 times for the same towels. After staying earlier on in the year and having a really good time we were very disappointed and disheartened and instead of coming home happy and wanting to book again all we came home with were bites all over our bodies and felt we don’t want anyone else going through the same experience as we did.
And since I have got back the bites that I have had to receive medical treatment twice as they have been infected and made me poorly and i had to take antibiotics for. I have tried emailing the hotel and the guest services and not one of them have replied to my several emails.

Our overall experience was not the best at this Premier Inn. We have stayed in MANY Premier Inns nationwide but, by far this was the worst experience. The car parking facilities for disabled blue badge holders was very poor. 4 spaces and the any surplus, had to park 200 metres away in another. There were NO STAFF members ever at the front desk. You had to press a buzzer and the a few minutes later, someone would come out. The Rooms were on the smaller side too as we had a family room. Lifts location was not ideal, as we had to walk all the way round to our room. Overall, we weren't happy with our stay.

Room never got cleaned had to clean my own room dust everywhere never topped up toilet rolls Internet speed really slow wouldn't advise no one stay here cups were dirty food was poor to

Arrived to the hotel to an empty reception so patiently waited for a member of staff. I asked to check in, to be told check in is 3pm. I explained I had paid for early check inn and he went to check if the room was ready. He returned and kindly told me it would be 5 minutes so we took a seat. 40 minutes later we were told the room was ready. The parking is around the corner which is a problem If you need to nip to your car when it’s dark as it was very deserted and seemed unsafe. Also dragging your luggage round bit by bit was annoying. We arrived in our room, to sadly be facing the back end of the hotel which looked rough. We walked into the room and the smell of bleach literally took our breath away and gave me a headache. The window didn’t open so we had to deal with it. Bathroom looked nice and clean but I’m not surprised if it had just been drenched in bleach. We shut the door to see dirty hand prints and sticky drips on the back of the door and mirror. It just looked and felt grubby. You could tell they are very short staffed. Breakfast the next morning was my worst from prem inn. The restaurant was dirty, most tables full of dirty plates and just a few bits for breakfast. Bowls and glasses looked filthy. I would save your money and eat in a local cafe. I travelled to Rhyl many times as a child and it’s really sad to see how lifeless the area has become. Definitely won’t be returning.

Went with my family for just overnight stay.
Very clean staff really good!! Didn't have breakfast so can not comment but had our suitcase for us the next day and that helped us loads! Clean room, clean bathroom! Only thing I will say WiFi if you do not pay for it is bloody terrible!

Spent 3 nights here ,staff were all very friendly and helpful
Room was very good and clean, comfortable beds
Breakfast was excellent, plenty of choice and well cooked
Restaurant had a great menu choice

Dirty room carpet not hoovered , hairs in shower, mirror glasses dirty, good breakfast apart from restaurant floor looking very dirty and spills just left with wet signs over. Not best premier inn I stay in for how much they charge to stay two nights near 200 pounds, stayed in far clearer £39 two star travelodges.

Cant understand the positive reviews on here, are they really staying in this hotel??

I have used Premier Inn many, many times and have 2 future bookings made with Premier Inn. I stay with Premier Inn because I have always been happy with the service and rooms. On my trip to Wales I had also stayed in Porthmadog which was absolutely lovely and would have liked to stay longer.
The staff on reception in Rhys were very nice and helpful and the room we got was absolutely fine except for a fickle air conditioning system.
But the property itself was disgusting so very dirty and smelly. The carpet in the halls looked and smelled like they had never been cleaned/vacuumed. The outside entrance smelled of urine, with rubbish and weeds everywhere. I had never been to this town and wish I hadn't gone there. It is so run down with many undesirables in area I felt very unsafe. This is not a very good location for this hotel and unfortunately I didn't check this before I booked as I have never had a problem with Premier Inn before. I think a lot of the issues with this hotel in its location and it seems that cleaning staff are not doing there job or there is not enough of them. I did speak to the receptionist to see if I could change the booking to another Premier Inn for the second night but he was unable to help and when I phoned the booking office it was closed. I am so very disappointed that this hotel was my last stay in Wales before the end of my holiday and it really left a lasting impression for all the wrong reasons.

Rhyl preimer inn crap hole,don't bother unless seriously desperate. I have stayed at a lot of preimer inns and they have been fantastic, this one is letting the side down. Stayed one night ,two adults and two children in a quad room, had one double bed which was made and one single which was not made, spoke to reception, thay apologised and said they will be straight up,one hour later two girls then up to change one single bed,didn't believe use with not having enough beds, to there shock we were wright. They apologised again and went, one hour later no bed, I went to reception again,no one their, waited 15mins no one their, went to the restaurant and found one employee slumped in the corner, on his phone, spoke to a nice lady behind the bar about our problem, she spoke to the slumped boy with attitude and he stormed off, she told me we might have to change your room or fined u a bed, this is now about two hours after we checked in and reported this issue, I think we were being forgotten on purpose. With gritted teeth I said ok, she informed me she would let me know straight away. 30mins later a knock at the door, little attitude boy storms in with a bed and storms out, leaving the young lady to make the bed in a very uncomfortable situation. We would understand if we had early check-in, we didn't,we check in about 7pm. Lazy,rude staff should be ashamed.

Good, central location in Rhyl for us as we walked along the Wales Coast Path. Friendly staff, Decent room. Good breakfast.