OZ Hotel Collection

Hotels
•
Independent
7 (79 reviews)
6-164 Carrera 2, 6-164, Cartagena, 130001 , Cartagena , CO
57-3105902419

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Facilities

Free breakfast
Free WiFi
24-hour front desk
Concierge service
Wheelchair accessible
Free breakfast
Safe-deposit box at front desk
Smoke-free property
Tours/ticket assistance
Rooftop terrace
See all facilities

Review Highlights

Pros:
Great service
Beautiful location
Excellent food quality
Cons:
Poor gym and amenities
Hard mattresses
Issues with excursions

Categories

Cleanliness
7.5
Mentioned as a beautiful and clean hotel with constant cleaning of common areas.
Service
8
Staff were described as friendly and helpful, providing excellent service.
Location
8
Hotel had a great location with excellent nearby amenities.
Room Quality
6.5
Rooms were modern and had necessary amenities but there were complaints about hard mattresses.
Amenities
6
Some amenities like the gym and pool hours were criticized.
Value for Money
6
Mixed value perception due to issues with excursions booked through the hotel.
Food and Beverage
7.5
Breakfast buffet was well-reviewed and the food quality was generally praised.
Overall Experience
6.5
Overall sentiment was positive with specific praises but also notable drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 14:51

Property Description

Discover a perfect blend of comfort and luxury at OZ Hotel Collection, ideally located in the vibrant Bocagrande district of Cartagena.

Relax by the Pool: Unwind in our stunning outdoor pool or take in breathtaking views from our rooftop terrace, offering the ideal backdrop for sun-soaked days and romantic evenings.

Savor Culinary Delights: Enjoy a delicious meal at our on-site restaurant, or sip refreshing cocktails at the poolside bar, making your stay a flavorful getaway.

Stay Connected and Secure: With complimentary Wi-Fi, 24-hour concierge services, and a safe deposit box at the front desk, we prioritize your comfort and peace of mind.

Whether you're here for leisure or business, OZ Hotel Collection is your gateway to an unforgettable Cartagena experience. Book your stay today and embrace the adventure!

Important information:

  • If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
  • Pool access available from 6:00 AM to 6:00 PM.
  • A car is recommended for transportation to and from this property.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Accessibility

    No elevators

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7
Based on 79 reviews
Cleanliness: 7.5
Service: 8
Location: 8
Room Quality: 6.5
Amenities: 6
Value for Money: 6
Food and Beverage: 7.5
Overall Experience: 6.5
I
Ikenna
6
Pros:

Newer hotels so definitely some gaps in knowledge and attention to detail. Very average experience.

2025-10-12 • via Nuitee
C
Carlos • friends
8
Pros:

Buen servicio

2025-10-12 • via Nuitee
G
Gabriela
10
Pros:

Todo estaba excelente

2025-10-09 • via Nuitee
J
jose antonio • partner
10
Pros:

Muy limpio el lugar agradable y buena comida

2025-10-08 • via Nuitee
P
Phillip • partner
10
Pros:

Los Jugos del Desayuno estaban fermenrados.

2025-10-08 • via Nuitee
J
Jesus
10
Pros:

Todo perfecto

2025-10-08 • via Nuitee
P
Patricia • partner
10
Pros:

Great hotel. Beautiful and walking distance from the beach.

2025-10-06 • via Nuitee
C
cyril gorrero • partner
10
Pros:

I had a great time staying in this hotel in Cartagena. Location was accessible to everything . Staff were so nice and accommodating . Breakfast was good .

2025-10-06 • via Nuitee
G
Gabriela • friends
10
Pros:

Habitación limpia y tiendas cerca

2025-10-05 • via Nuitee
J
jenny • friends
10
Pros:

El chico Alberto nos atendió súper bien , muy servicial , amable , respetuoso y pendiente a nuestras necesidades, trato espectacular y muy profesional de su parte .

2025-10-04 • via Nuitee
G
Gabriela • friends
10
Pros:

Really enjoyed my time here! The hotel is super clean, staff is helpful, and the location makes it easy to get around. The vibe is relaxed but still has everything you need. Would for sure stay again

2025-10-03 • via Nuitee
D
Deborah
10
Pros:

such a nice place to stay in Bocagrande Cartagena. close to nice brunch spots too and lots of shopping and the beach. will definitely be back.

2025-10-01 • via Nuitee
A
Al-Ghazali
10
Pros:

Could hear noise or conversations from room next door

2025-10-01 • via Nuitee
K
Kiranmayi • family
10
Pros:

Beautiful Interiors & Excellent service .

2025-09-30 • via Nuitee
B
Bernard William • friends
8
Pros:

I recently stayed at OZ Hotel Collection in Cartagena and overall had a good experience. The hotel is very clean and well-kept. From the moment you arrive, the doorman greets you warmly and helps with your bags, which made me feel welcome right away. The front desk staff were professional, though I think for tourism purposes, stronger English communication would really help international guests.
One major disappointment during my stay was when I registered a guest to visit me at the hotel. Despite properly registering the person, once we entered my room, the staff immediately called and informed me that the guest could not stay. This left me feeling embarrassed and humiliated, especially since I followed the process in good faith. I later spoke with the manager Omar, who explained it was the hotel’s rule, but it would have been better if this policy was made very clear up front.
On a positive note, I want to give a special shoutout to Edgar, the bartender, who has a wonderful personality and made the experience at the bar enjoyable. Staff like him truly add value to the hotel.
Overall, OZ Hotel Collection offers a clean and comfortable stay with attentive service at the door and bar. However, clearer communication around guest policies and stronger English support would improve the experience for international visitors.

2025-09-30 • via Nuitee
J
Julmilys
10
Pros:

Perfecta ubicación!

2025-09-29 • via Nuitee
H
Hector Lora • partner
10
Pros:

Excelente servicio, personal muy amable

2025-09-28 • via Nuitee
P
Pedro
10
Pros:

Everything was ok

2025-09-27 • via Nuitee
M
Marisol • family_with_children
10
Pros:

Es de los mejores hoteles para hosoedarse en cartagena, esta en la zona hotelera y eso hace que todo quede súper cerca. No puedo dejar pasar las atención tan linda y anable que tienen todos en en el lugar. Es tan linoioo tan agradable y binito

2025-09-26 • via Nuitee
L
Laura • family_with_children
10
Pros:

This hotel is so beautiful. All the interior design is amazing

2025-09-25 • via Nuitee