Xoza Hotel Urban Escape

Hotels
•
Independent
7.8 (25 reviews)
Lopez Portillo, Cancun, QROO, 77513 , Cancun , MX
52-998 892 0369

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Facilities

Meeting rooms
24-hour front desk
Garden
Elevator
Meeting rooms
Smoke-free property
Billiards or pool table
Wheelchair accessible parking
Free reception
Free self parking
See all facilities

Review Highlights

Pros:
Good service
Clean facilities
Cons:
Poor cleanliness
Bad location
Subpar food quality

Categories

Cleanliness
6.26
Various cleanliness issues reported such as broken waterlines and no towels at the pool.
Service
9.73
Hotel staff was excellent and provided good service.
Location
6.77
Inconvenient location with limited dining options nearby.
Room Quality
8.22
New property but reports on broken amenities indicated some issues.
Amenities
7.75
Amenities available but lacking proper upkeep and facilities such as towels and ventilation.
Value for Money
8.21
Basic offerings for a budget hotel, with some values but lacking in quality.
Food and Beverage
6.26
Breakfast offerings were poor with cold items and low-quality drinks.
Overall Experience
9.23
Overall positive experience despite some significant drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:06

Property Description

Experience the charm of Cancun at XOZA CANCUN Distinctive Hotels, where comfort meets convenience.

Recreation Amenities
Delight in our invigorating indoor pool or unwind in our lush garden while enjoying the warm weather. Join fellow travelers at our complimentary daily reception, where new friendships flourish.

Comfort and Connectivity
Choose from our 42 air-conditioned rooms, each equipped with Smart televisions for entertainment. Stay connected with complimentary Wi-Fi and enjoy digital programming, making your stay as cozy and entertaining as possible.

Convenience and Service
With a 24-hour front desk and on-site free self-parking facility, your needs will be prioritized. Housekeeping ensures your space remains pristine, and safes are available for your convenience.

Book your stay now and discover the vibrant heart of Cancun!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • Alcohol is not served at this property.
  • Cashless payment methods are available for all transactions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Food & Beverage

    No alcohol served onsite

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

7.8
Based on 25 reviews
Cleanliness: 6.26
Service: 9.73
Location: 6.77
Room Quality: 8.22
Amenities: 7.75
Value for Money: 8.21
Food and Beverage: 6.26
Overall Experience: 9.23
E
eber
6
Hotel medianito
Pros:

Hotel bastante mediano, desayuno horrible pero el cuarto limpio. Muy básico, para lo que es, simplemente dormir. Me gustó que tuviera Netflix.

2025-10-11 • via Nuitee
A
Alex • partner
8
Pros:

Frente a una gasolinera y tienda Oxxo

2025-10-01 • via Nuitee
E
Esau
6
Pros:

No hacen limpieza

2025-09-28 • via Nuitee
E
Emily • family_with_children
8
Pros:

Instalaciones limpias, buena atención

2025-09-21 • via Nuitee
H
Hugo • partner
10
Pros:

Muy bien todo

2025-09-20 • via Nuitee
D
Daniel Jair • partner
10
Pros:

Muy buen lugar para estar, atención muy amables y muy cómodo para estar

2025-09-16 • via Nuitee
J
Jordan Keith
4
Pros:

Hotel staff was excellent. Property was brand new and clean. The free breakfast is cold ham and sliced bread. Cheap, fake orange juice. The Gym was nice but no AC. Very bad and inconvenient location. Very limited dining in the area and nk where to eat inside with AC. Broken waterlines inside the walls.....new construction. No towels in the pool..No paper towels to dry hands in public restrooms. Lobby is extremely hot and not properly climate controlled. No ventilation fan in bathroom.

2025-08-21 • via Nuitee
V
Virginia • family
10
Pros:

It’s a very new property and didn’t have all the amenities ready.

2025-07-05 • via Nuitee
D
Dmitrijs • partner
10
Pros:

Beautiful place to stay.

2025-06-18 • via Nuitee
C
Carlos
10
Pros:

Muy bien, llegamos ya tarde pero en todo momento nos atendieron muy bien, conocí a los recepcionistas de los 3 turnos y sin duda excelente servicio, el hotel es muy bonito y lo único que le hace falta es un restaurancito, de ahí en fuera todo fenomenal. Si regresaría.

2025-06-06 • via Nuitee
V
Viridiana
10
Pros:

Me encanto.la atención de los recepcionista, el hotel apesar de estar en el centro de Cancún está bonito, te dan café de cortesía. Tiene una alberca techada, billar. Y a 10 minutos caminando está la lavandería 24 horas por si tú estancia es mayor. Me encantó

2025-05-31 • via Nuitee
E
Enrique
10
Pros:

Muy buenas instalaciones y el personal siempre nos ayudó en lo que necesitabamos

2025-05-28 • via Nuitee
E
Erika Figueroa • partner
10
Pros:

Realmente disfrutamos la estancia, ambiente tranquilo, el personal muy atento, nos dieron excelentes recomendaciones para comer, el cafecito gratis delicioso, todo muy bien, sin duda regresaria

2025-05-25 • via Nuitee
R
Renata • partner
10
Pros:

Excelente todo, desde la limpieza, el que nos encargo, todo en excelentes condiciones, muy amables al tratar a uno, de verdad volvería a visitar ese hotel, tiene un oxxo enfrente y todo lo que necesite uno si lo tiene la recepción se lo dan, excelente servicio el mejor hotel 😻

2025-05-18 • via Nuitee
I
Iris Adriana
6
Pros:

Requiero facturar y me dicen que ellos no me pueden facturar

2025-05-16 • via Nuitee
G
Gabriela
8
Pros:

me gusto que esta chiquito, nuevo, limpio y cumple con lo que promete.
no me gusto que tiene un olor raro afuera del elevador.

2025-05-12 • via Nuitee
M
María Teresa
10
Pros:

Hotel nuevo, cómodo, con todo lo necesario para descanaar. Minimalista y centrico. Peesonal amable.

2025-04-29 • via Nuitee
S
Sebastiano
6
Pros:

They offered no toiletries and not hot water in the shower. Very simple. I wouldn't go again.

2025-04-28 • via Nuitee
N
nathan • partner
10
Pros:

Estuvo bastante bien y económico

2025-04-04 • via Nuitee
J
Jarell M
2
Pros:

Nothing

2025-03-25 • via Nuitee