JW Marriott Crete Resort & Spa

Hotels
Marriott
10 (13 reviews)
Marathi, Chania, 73500 , Chania , GR

Pets allowed

Facilities

Free breakfast
Meeting rooms
Full-service spa
Boat tours nearby
Paddleboard on site
Proposal/romance packages available
Electric car charging station
Comprehensive recycling policy
Books
Health club
See all facilities

Review Highlights

Pros:
Beautiful hotel
Attentive staff
Great amenities
Excellent breakfast
Cons:
Location is a bit far from town
Service inconsistencies noted in one review

Categories

Cleanliness
10
Standard quality for this hotel tier.
Service
10
The staff was very attentive and friendly, enhancing the guest experience.
Location
10
Slightly far from Chania, but the hotel offers a beautiful setting.
Room Quality
10
Rooms are modern, spacious, and well-equipped.
Amenities
10
Outstanding amenities that cater to various interests.
Value for Money
10
Prices are high compared to local standards, but quality is evident.
Food and Beverage
10
Breakfast and on-site dining receive positive mention.
Overall Experience
10
Overall outstanding experience, highlighted by various positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:17

Property Description

Experience unparalleled luxury at JW Marriott Crete Resort & Spa, where your relaxation and enjoyment take center stage.

Indulgent Spa Services: Rejuvenate your body and soul at our exquisite spa, offering soothing massages, invigorating body treatments, and refreshing facials designed to melt your stress away.

Delectable Dining Options: Savor culinary delights at Fayi, one of our four distinct restaurants, or enjoy around-the-clock room service. Don’t forget to unwind at our two stylish bars, or sip a drink by the poolside bar.

Family-Friendly Amenities: With an inspiring indoor and seasonal outdoor pool, a comprehensive health club, and babysitting services, families can enjoy relaxation and adventure without a worry in the world.

Your perfect getaway awaits—book your stay at JW Marriott Crete Resort & Spa today!

Important information:

  • Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from April 01 to October 31.
  • Pool access available from 10:00 AM to 8:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Guests can access their rooms with a mobile device.

Check-in and check-out hours:

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pet max weight (per pet) in kg is 8

  • Pets

    Pets cannot be left unattended

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

10
Based on 13 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
D
Dirk partner
10
Pros:

Die Unterkunft liegt direkt am Meer. Die Tummer hatten einen eigenen Pool. Das Personal war sehr aufmerksam, immer freundlich und sehr hilfsbereit. Wir kommen gerne wieder.

2025-09-27 via Nuitee
O
oleg partner
10
Pros:

Amazing! Literally amazing all around! The hotel is new and modern. Very upscale and well designed. Great location. Not really on a white sandy beach, but the swimming area is great. Room was very large and well designed. Huge bathroom with spacious shower and a tub. Included breakfast was amazing - one of the best we ever had. The staff is so friendly and helpful and well trained. Everyone had a smile and super accommodating. Minor issue was addressed quickly and with class. This is one of the best hotels we ever stayed at and definitely the best hotel on Crete. Management at the hotel is doing a great job! We cannot be happier! Thank you!

2025-09-19 via Nuitee
A
Amy partner
10
Pros:

We spent 6 nights here for our 10-year anniversary and loved it. The hotel and grounds are stunning, and the staff were friendly and attentive. Breakfast was excellent with a huge variety. On-site dining is convenient but pricey (as expected). The Italian restaurant was fine, but not super memorable. We mostly ate dinner in Chania.

The spa is calm and relaxing, and I had one of the best massages ever. 60 minutes for 140 euros.
Our favorite part of our stay was lounging by the pools and on the sunbeds by the ocean. The beds are incredibly comfortable with food and drink service right to your chair, and you can't beat the gorgeous ocean views!

Our standard room was modern, spacious, and well-equipped, with plenty of closet space and a large smart TV that was easy to log into our desired streaming services.
The only drawback for us is the location, about 30 minutes from Chania. We knew this was going to be the case, so we had a car to take day trips and spend the nights in Chania's old town.

Overall, a beautiful resort with outstanding amenities and perfect for a special occasion!

2025-09-18 via Nuitee
A
Azniv
10
Pros:

Beautiful hotel. Nice rooms. True 5 star.

2025-09-16 via Nuitee
A
alyssa partner
10
Pros:

My husband and I spent a week here for part of our honey moon and couldn’t have been more impressed! It was truly the highlight of our trip. The hotel is BEAUTIFUL, the staff is amazingly attentive and friendly, amenities were outstanding, five stars all around! If you are looking for a place to stay around and relax, this is absolutely it. We didn’t want to explor Chania much, so this wasn’t an issue, but it is a bit far from the town. However, the hotel offers so many experiences to enjoy every day (wine tasting, snorkeling, water activities, cooking classes, a full spa, etc).

2025-09-14 via Nuitee
M
Maximilian Wilhelm
10
Pros:

Wunderschön!

2025-09-13 via Nuitee
G
Gurdeep Kaur
6
Pros:

We arrived at the hotel and we

2025-08-27 via Nuitee
X
Xavier
10
Superbe mais...
Pros:

Magnifique endroit, bel hôtel moderne. Restaurants de qualité (surtout celui de poissons et le grec), petit déjeuner bon et varié.

En revanche, le service est limite catastrophique pour un établissement de cette gamme (comme four seasons). Meme si tout le monde est gentil et sympathique, il faut demander plusieurs fois les choses par whatsapp (lu des heures apres) ou par telephone. Avec un peu de chance on finit par avoir ce quon veut que ca soit dans la chambre (menage, eau, serviettes), Concierge, reception... c'est compliqué. Les prix des repas sont variables, mais quand même trop chers comparativement a la moyenne locale et aux produits abondants. Les taxis aussi... surtout pour 10 minutes de trajet souvent.

On mettra cela sur le fait que l'établissement vient d'ouvrir car il pourrait etre l'un des meilleurs de Grèce.

2025-08-26 via Nuitee
M
Majdi family
10
Pros:

New property in Chania … exceptional facility and staff … superb FIVE star experience

Enjoyed the experience immensely, even though they had been open for only a few months … they delivered an exceptional experience. We had the junior suite with a swimming pool, spacious and elegant. You almost don’t want to leave your room. Manos, the operations manager was warm, caring and welcoming. The facilities: 3 swimming pools with excellent seating, gym: state of the art, and multiple restaurants were exceptional. Thank you Marriott Chania

2025-08-19 via Nuitee
E
EMILIA family_with_children
10
Pros:

The hotel is new and beautiful. Good quality materials used. The area is so beautiful and the sea is perfect for snorkeling. Hotel makes you feel you wabt to be healthy and fit (nice healthy food options and nice fitness classes). Maybe not suitable for very small kids due the many rocks around (however many nice pools) but a fantastic choice for Crete- feels luxurious and quiet. Kids club staff is fantastic and although I was not so sure about kids club in the basement conference room (the outside designated kids club area is too hot in August) my kids loved it. Movie nights outside were very much appreciated! Amazing experience!

2025-08-17 via Nuitee
R
Rabah
10
Pros:

Dommage pour le vis à vis des piscines « privée »

2025-07-30 via Nuitee
A
ANNAMARIA partner
10
Pros:

The sight and th accomodartions. Excellent service

2025-06-30 via Nuitee
K
Kathrine
4
Pros:

Stunning setting and what we thought was going to be an amazing stay. Might be our fault for going to a hotel in the first week but as the week went on, the following happened:
- charged £700 more because we booked via Expedia - why has this happened?
- no systems internally are working, everything was difficult
- washing took 2.5 days to happened, when we called up and asked where it was, they said they would find it and ring back but no response till we called the following morning

2025-06-22 via Nuitee