Hotel Rojas Machupicchu

Hotels
•
Independent
6 (11 reviews)
avenida pachacutec # 706, 6, Aguas Calientes, 08681 , Aguas Calientes , PE
51-941292639

listing image 1
Show all photos
Pets allowed

Facilities

Free breakfast
Free WiFi
Terrace
Luggage storage
Concierge service
Wheelchair accessible
Elevator
Free breakfast
Safe-deposit box at front desk
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Helpful staff
Good location for Machu Picchu
Cons:
Cleanliness issues
Room maintenance problems

Categories

Cleanliness
3.5
There were mentions of black mold and dirty areas, indicating a significant issue with cleanliness.
Service
8.5
Staff went above and beyond to help guests feel comfortable, storing luggage and being nice.
Location
8.5
Location to Machu Picchu was a primary reason for staying, suggesting a positive attribute.
Room Quality
4.5
Multiple complaints about room issues, unstable shower, and maintenance problems.
Amenities
5.5
Barely functional plumbing with no soap and towels was reported, negatively impacting guest experience.
Value for Money
4.5
With multiple issues, guests felt it didn't measure up to the expected 3-star quality.
Food and Beverage
6.5
Breakfast was good, but the area was messy due to insufficient staffing.
Overall Experience
6.5
A mix of positive and negative experiences resulted in a fair but disappointing overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 01:59

Property Description

Discover the enchanting charm of Hotel Rojas Machupicchu, your gateway to the awe-inspiring wonders of Machu Picchu.

Stunning Views and Terrace Bliss
Take in breathtaking views from our scenic terrace, a perfect spot to relax after a day of adventure.

Culinary Delights Every Morning
Savor a complimentary buffet breakfast served daily from 5:30 AM to 9:30 AM, fueling you for a day of exploration.

Modern Comfort Meets Historic Charm
Our 23 elegantly designed guestrooms feature Smart televisions and complimentary wireless internet, ensuring you stay connected while enjoying the comforts of home.

Embrace the magic of Machu Picchu by booking your stay today at Hotel Rojas Machupicchu!

Important information:

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.

Check-in and check-out hours:

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pets allowed

  • General

    Professional property host/manager

  • Pets

    Pets allowed (no fees)

See all policies

Location

Guest Reviews

6
Based on 11 reviews
Cleanliness: 3.5
Service: 8.5
Location: 8.5
Room Quality: 4.5
Amenities: 5.5
Value for Money: 4.5
Food and Beverage: 6.5
Overall Experience: 6.5
I
Isela
10
Pros:

Great location

2025-09-18 • via Nuitee
T
Thomas
2
Pros:

It was terrible. I was booked for 5 nights and left after 3 so I could have a hot shower & with soap! There was black mold on th walls, no hot water, no soap, the walls were paper thin, you could hear everything. There was only one towel and the pillows were terrible. I wasn't expecting much, but this was very disappointing. This was not a 3 star hotel, barely a 2!!

2025-09-06 • via Nuitee
M
Mohammed • family
10
Pros:

Our trip to Machu Picchu brought us to this property. We wanted to reach a day early to rest up for an early morning appointment. We had a child who wasn't feeling great. The staff went above and beyond to help us feel comfortable. They also stored our luggage even after we checked out, so we could visit Machu Picchu without having to carry them all the way. Great place.

2025-08-31 • via Nuitee
V
VIVIAN • partner
6
Pros:

It's a shame this was the only property where we've had problems in Peru. Room 305 - the lampshade didn't work, the bathroom had no door in the bathing area (the bathroom got wet everytime we took a shower), the water of the shower was very unstable (all of a sudden strong, then weak, then too cold, then too hot - my husband got burned once), there was no cleaning/maintenance in the room, even if we had complained since the first moment we got in the room and 2 other times later. The breakfast was good, but the area was dirty and messy because there was only 1 person working there during breakfast time.
But the bed and the room size were good. Towels and sheets were good too.
By the time of checkout, we complained once again and claimed for a discount, considering all the problems and poor quality of the room/service, and the manager gave us one free lunch (at least she did this).

2025-08-25 • via Nuitee
M
MIHO • friends
8
Pros:

坂をかなり登ったところにあります。エアコンはないですが、清潔でした。他の部屋とシャワーが重なると、お湯が出てこなくなります。

2025-08-16 • via Nuitee
A
Anil
2
Pros:

No water all day. Could not use bathrooms. Or take shower. They moved me to another room next day but really nothing was good. Staff was nice but they couldn’t do anything about it

2025-08-05 • via Nuitee
S
Sergio Penna • partner
4
Pros:

Por el precio existes mucho mejores, check out terrible demasiado temprano, ni siquiera una botella de agua la cama sucia, pero aguas calientes en general es así malo y caro.

2025-07-31 • via Nuitee
P
Patrick • family
10
Pros:

Good vibes

2025-07-18 • via Nuitee
J
Jenifer • family
10
Pros:

The property is old but quaint

2025-06-30 • via Nuitee
J
JUAN PALACIOS • partner
10
Pros:

It’s nice please

2025-06-08 • via Nuitee
M
Maria E
10
Pros:

The shower didn’t have full door the water was all over the bathroom.

2025-06-01 • via Nuitee