Facilities

Free beach shuttle
Free WiFi
24-hour front desk
Terrace
Designated smoking area
Wheelchair accessible
Outdoor pool - seasonal
Outdoor furniture
Breakfast available (surcharge)
Free self parking
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Clean facilities
Spacious rooms
Good value for money
Cons:
Minor issues with check-in process
Lack of specific amenities like microwave

Categories

Cleanliness
10
Multiple reviews highlight cleanliness, indicating the rooms and facilities are well-maintained.
Service
10
Numerous mentions of excellent service and helpful staff.
Location
10
Great location with close proximity to markets and attractions.
Room Quality
10
Spacious and accommodating rooms, well-furnished.
Amenities
10
Good amenities including a clean pool and wifi.
Value for Money
10
Good pricing for the quality and service provided.
Food and Beverage
10
Food options available nearby with positive mentions of quality.
Overall Experience
10
Overall, guests express high satisfaction and recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:30

Property Description

Welcome to Hotel 28, your serene oasis nestled in the heart of Cancun.

Recreation Amenities
Dive into relaxation at our inviting outdoor pool or soak up the sun on our stylish terrace. Plus, our complimentary beach shuttle makes accessing the stunning shores effortless.

Comfortable Rooms
Unwind in our 13 uniquely designed guest rooms featuring modern kitchens and plush memory foam beds. Enjoy your favorite shows on a 45-inch Smart TV while staying connected with complimentary Wi-Fi.

Local Flavors
Savor the taste of local cuisine with our breakfast options available daily. Families will appreciate that children aged 10 and younger enjoy a complimentary breakfast, making mornings special for everyone.

Elevate your vacation experience—book your stay at Hotel 28 today!

Important information:

  • Pool access available from 9:00 AM to 10:00 PM.
  • No pets and no service animals are allowed at this property.
  • Guests can access their rooms with a mobile device.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Accessibility

    No elevators

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

10
Based on 49 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
A
Aurora
10
Pros:

Solo sugiero mas oscuras las cortinas black out

2025-10-12 • via Nuitee
D
Daniel
10
Pros:

Great staff.

2025-10-05 • via Nuitee
F
Flavia
10
Pros:

Modern facility, excellent service and maintenance/ cleanliness at a reasonable price. Great place to stay!

2025-09-23 • via Nuitee
C
Cosme • partner
10
Pros:

Mi estadía en Hotel 28 en Cancún fue realmente excelente ⭐️⭐️⭐️⭐️⭐️. La propiedad es impecable en todo sentido y me hizo sentir muy bien. Además, su ubicación es perfecta: a pocos pasos está el Mercado 28, con infinidad de tiendas de artesanías, y también el Parque de las Palapas, donde hay fiesta, buena comida y ambiente todos los días.

No es un hotel frente al mar, pero eso no es problema, ya que hay muchas playas cercanas a las que se puede llegar en carro y disfrutar de un buen día. Lo que más me gustó es que, si quieres comer, solo sales y encuentras restaurantes con excelente atención, música en vivo y precios accesibles. El hotel es muy agradable, con estacionamiento al frente, lo cual lo hace aún más cómodo.

Sin duda, una experiencia que me encantó y que recomiendo.

2025-09-20 • via Nuitee
A
Anahi • partner
10
Pros:

I absolutely loved this hotel! Costumer service was amazing everyone was super friendly! They have a security gate and made us feel so safe! Our studio suite was very clean and housekeeping made sure it stayed that way every day! The location was perfect only 5 min from the ADO bus station and in walking distance from Mercado 28 and Parque las Palapas! We had a few drinks at the pool and they were really good! Overall a really quiet place to enjoy without any crowds!

2025-08-29 • via Nuitee
J
Juan
10
Pros:

Great new hotel

2025-08-29 • via Nuitee
L
Luis
2
Pros:

Discriminacion por homofobia

2025-08-20 • via Nuitee
M
Moïse
10
Très bon séjour à l’Hotel 28
Pros:

Le séjour a l Hôtel 28 s’est globalement très bien passé.
L’entrée fut un peu compliquée car ils s’attendaient à ce que je paye sur place les nuits que j’avais déjà payés sur Hôtels.com. J’ai contacté le site et ils ont envoyé un mail à l’hôtel pour confirmer mon propos.
L’Hotel est récent. Les appartements sont grands et propres avec 2 chambres avec des lits doubles. La cuisine est bien même s’il manquait une casserole et un micro-onde. La climatisation fonctionnait très bien dans les chambres comme dans la pièce principale. La salle de douche et les toilettes sont configurées bizarrement mais tout fonctionne très bien.
Le wifi de l’hôtel est très bien et la piscine est petite mais elle fait totalement l’affaire et elle est nettoyée régulièrement.
Je conseille très fortement cet hôtel.

2025-08-19 • via Nuitee
W
Wale
4
Pros:

Olay

2025-08-14 • via Nuitee
C
Carlos Alberto
10
Pros:

Increíble hotel en medio de la ciudad. 100% recomendable para familias por la calidad de las camas y habitaciones. Buen precio y mejor servicio. Un español encantado de su gente mexicana!!!!!

100% satisfacción!!!

2025-08-14 • via Nuitee
A
Abel
10
Pros:

Very nice people working there.
Security guard was awesome

2025-08-11 • via Nuitee
Y
Yusniel • friends
10
Pros:

Excellent hotel l, true hidden gem

2025-08-11 • via Nuitee
B
Brandon
10
Pros:

Francisco was a great help. So were the front desk employees

2025-08-10 • via Nuitee
B
Brandon
10
Pros:

Loved the hotel, Francisco the manager was very nice and professional will be staying here again soon.

2025-08-09 • via Nuitee
S
Sally • family
10
Pros:

The staff were so helpful and friendly. The front receptionist helped me book my tours. The pool is right in the middle and is easily accessible to all. Mercado 28 is right in the front of the hotel. I would book again.

2025-08-03 • via Nuitee
E
Elie
10
Pros:

Très bon accueil. Hotel très propre, piscine très propre. Literie très confortable.
Très bien situé proche d’un marché artisanal.
Je le recommande.

2025-07-25 • via Nuitee
A
Arturo • family_with_children
10
Pros:

Excelente lugar sin duda alguna volvería a reservar

2025-07-25 • via Nuitee
N
Nadia
10
Pros:

This place was very clean. The size of the room was more than enough to accommodate one adult and two teenage boys.

2025-07-23 • via Nuitee
A
Avedis
10
Pros:

Exceptional service and personnel.

One of the finest five-star hotels in Lebanon.

Highly recommended.

2025-07-23 • via Nuitee
R
ROBERT
10
Downtown Cancun
Pros:

Very beautiful little Motel, only about a dozen rooms. Very private comfortable. Wonderful coffee, bar and continental breakfast of fresh fruit and eggs.

2025-07-22 • via Nuitee