Hotiday Ortigia Opera

Hotels
8 (7 reviews)
Via Giuseppe Logoteta, 18, Syracuse, SR, 96100 , Syracuse , IT
39-0282941859

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Pets allowed

Facilities

Free WiFi
Luggage storage
Wheelchair accessible
Front desk (limited hours)
Smoke-free property
Housekeeping on request
Accessible shuttle
No accessible shuttle

Review Highlights

Pros:
Great location
Comfortable room
Cons:
Poor service
Maintenance issues

Categories

Cleanliness
8.14
The property was clean.
Service
7.11
The service was lacking with no on-site staff and poor communication.
Location
9.15
Központi elhelyezkedés and good property location.
Room Quality
8.1
Camera piccola ma confortevole.
Amenities
7.63
Issues with facilities such as no hot water and electricity.
Value for Money
7.59
Paid to stay at the property for amenities that were not functioning.
Food and Beverage
8.14
Standard quality for this hotel tier.
Overall Experience
8.11
Some positive aspects but overall marred by service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:38

Property Description

Experience a cozy retreat in the heart of Ortigia, where history meets comfort.

Comfortable Accommodations
Unwind in one of our six air-conditioned rooms, each equipped with a flat-screen television and complimentary wireless internet. Our inviting spaces ensure that you'll feel right at home during your stay.

Prime Location
Step outside to discover cultural gems just moments away, including the breathtaking Church of San Giuseppe and the Museum of the Sea of Syracuse, all within a short stroll. Immerse yourself in the vibrant local surroundings!

Thoughtful Amenities
Enjoy the convenience of housekeeping upon request, along with well-equipped bathrooms featuring showers and hairdryers, ensuring a pleasant and hassle-free stay.

Book your stay now to experience the charm of HOTIDAY Room Collection - Ortigia Opera and explore the beauty of Syracuse!

Important information:

  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
  • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Check-in and check-out hours:

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pet max weight (per pet) in kg is 10

  • Accessibility

    No elevators

  • Pets

    Pets allowed

  • Pets

    Pet max weight (per pet) in lb is 22

See all policies

Location

Guest Reviews

8
Based on 7 reviews
Cleanliness: 8.14
Service: 7.11
Location: 9.15
Room Quality: 8.1
Amenities: 7.63
Value for Money: 7.59
Food and Beverage: 8.14
Overall Experience: 8.11
I
Ilona
10
Pros:

Központi elhelyezkedés

2025-11-25 • via Nuitee
G
Giampaolo
8
Pros:

Camera piccola ma confortevole e con spazi ben sfruttati. L'alimentatore già in camera per ricaricare il cellulare ottimo servizio.

2025-10-24 • via Nuitee
H
hector de jesus • partner
4
Pros:

The property was clean and well located, but my stay was far from seamless. From day one, there was no internet and no electricity in the kitchen (risking the food in the fridge), and the next morning there was no hot water because the gas tank had run out. With no concierge or on-site staff, I was guided through WhatsApp to troubleshoot issues myself, which felt unprofessional. I paid to stay at the property, not to resolve maintenance issues. Although someone was eventually sent, each fix took hours, and I lost 3–4 hours daily dealing with problems. The location is good, but I would only recommend this property if they add proper on-site support.

2025-09-23 • via Nuitee
S
SABRINA • friends
8
Pros:

Ottima posizione. Comunicazione con partner buona tranne x il check out che sono arrivate le disposizioni troppo tardi. Noi eravamo già usciti

2025-08-06 • via Nuitee
E
Edward
2
Pros:

Terrible experience. I arrived at exactly the time I said I would, just before the reception closing time, but there was no-one to let me in and no way to contact them. There was also no way to contact Hotiday, they only have an AI chat bot which provided no assistance whatsoever - there is no way to speak to a human. Hotels.com also have no human assistance available any more, they also only have an AI chat bot which was also no use. I had to find alternative accomodation at 22:30 and I haven't been given any refund nor even an apology. I strongly advise to avoid this hotel and this Hotiday company.

2025-06-19 • via Nuitee
A
Audrone
10
Pros:

The place was in the middle of old town. Very close to the "beach"(2 min). Silent at night (heard only nabours who checked-in later in the evening).
Some rules for driving in to Ortigia, check busses from there to the train/busstation. Walking distances from hotel to the station is 25 min.

2025-06-09 • via Nuitee
S
Stephane • partner
8
Pros:

Nice

2025-04-27 • via Nuitee