Heiss Hotel By Jalo

Hotels
8.5 (1552 reviews)
1460 Carrera 43F , Medellín , co

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Facilities

Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Safety deposit box
Soundproof rooms
Non-smoking throughout
Fire extinguishers
CCTV outside property
24-hour security
See all facilities

Review Highlights

Pros:
Great location
Good amenities
Attentive staff
Variety of food options
Cons:
Small rooms
Service inconsistencies
Noise issues from hallways

Categories

Cleanliness
7.5
Issues with cleanliness mentioned, particularly regarding the maintenance of facilities.
Service
9
Generally attentive and professional staff, but mixed experiences affecting perception of service.
Location
9
Great location with good access to tours, although slightly away from main attractions.
Room Quality
7.5
Rooms described as small and compact; some issues with amenities reported.
Amenities
9
Very good amenities including restaurants and a pool with views.
Value for Money
8.5
Considered good value for the quality of facilities provided.
Food and Beverage
9
High praise for breakfast and rooftop bar, enhancing overall experience.
Overall Experience
8.5
Mixed experiences, but overall positive sentiments expressed in reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 11:18

Property Description

Luxurious Accommodation
Indulge in air-conditioned rooms with modern amenities and stunning city views. Relax in comfort and style during your stay.

Convenient Location
Explore nearby attractions like Lleras Park and Medellin's Museum of Modern Art. Enjoy easy access to Olaya Herrera Airport with our paid airport shuttle service.

Exceptional Service
Our bilingual staff at the 24-hour front desk are dedicated to ensuring a seamless and enjoyable experience for all guests. Book your stay at Heiss Hotel for a truly unforgettable getaway.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 1552 reviews
Cleanliness: 7.5
Service: 9
Location: 9
Room Quality: 7.5
Amenities: 9
Value for Money: 8.5
Food and Beverage: 9
Overall Experience: 8.5
T
Trinidad • couple • us
10
Pros:

Close to everything

Cons:

😃

2026-02-14 • via Nuitee
K
Koza • couple • pl
10
2026-02-14 • via Nuitee
C
Clément • solo_traveller • fr
10
2026-02-13 • via Nuitee
N
Natasja • couple • nl
9
2026-02-13 • via Nuitee
G
giada • couple • it
9
2026-02-12 • via Nuitee
J
Jan-Luca • couple • de
8
Gutes Hotel für einen Aufenthalt in Medellin
Pros:

Tolle Lage. Geräumiges Zimmer mit schönem Balkon. Tolle Aussicht von der Dachterrasse.

Cons:

Sehr langer Check-In-Prozess (über 10 Minuten) und eine patzige Nachfrage der Rezeptionistin, ob wir Wechselgeld haben wollen oder sie dieses einfach behalten kann. Sehr hellhörige Zimmer. Die Bar auf der Dachterrasse schließt bereits, bevor es dunkel wird.

2026-02-12 • via Nuitee
T
Tina Lugo • couple • us
2
Pros:

Location and the pool

Cons:

The staff was awful, it seems that they didn't care, We didn't have coffee in our room for 2 days, the rooms are VERY small and there's no place to put the luggage or the suitcases, the bathroom and shower were VERY TIGHT¡!, the remote control for the TV didn't work and our friends didn't get their room cleaned one day, and once the restaurant closes there's nothing to buy in the property, AND THERE'S NO PHONE IN THE ROOM¡! to call the front desk.

2026-02-12 • via Nuitee
C
Charles • couple • fr
10
2026-02-12 • via Nuitee
D
Donald Everitt • extended_group • ca
10
2026-02-12 • via Nuitee
W
Wander • extended_group • do
10
2026-02-11 • via Nuitee
M
Mo'nique • couple • aw
8
Pros:

Everything

2026-02-11 • via Nuitee
K
Kevin • couple • ie
8
Brilliant staff and location, would recommend!
Pros:

Facilities, staff, and location are all top class.

Cons:

Our room wasn’t very sound proof. El Poblado has a great nightlife, but that meant we often heard guests coming and going at all hours of the night. Would recommend good ear plugs!

2026-02-11 • via Nuitee
M
Maria Antonia • couple • nl
1
Pros:

The fact that the girl at the reception changed my room since it was awake all night because of sex noices from different rooms and loud music.

Cons:

Everything the rooms were super small, as said it’s super noisy you can hear everything from everyone. I was alone and barely had space for my suitcase. The second room was also quite dirty still.

2026-02-11 • via Nuitee
S
Sophie • couple • fr
9
2026-02-09 • via Nuitee
C
Crizet • couple • co
10
Pros:

The place is clean, comfy, and close to everything.

2026-02-09 • via Nuitee
D
Diniel • solo_traveller • us
10
2026-02-09 • via Nuitee
J
Juan • couple • co
10
Pros:

Instalación

Cons:

Na

2026-02-08 • via Nuitee
E
Elodie • couple • fr
5
Mauvais rapport qualité/prix . Si vous recherchez de la tranquillité , fuyez !
Pros:

La salle de sport , mobilier de qualité et l’emplacement de l’hôtel

Cons:

Chambre petite : aucun rangement pour disposer ses valises ou sacs de voyage.

Petit-dejeuner cher pour ce que c’est

Trop de nuisances sonores : on entend tout ce qui se passe que ce soit dans le couloir ou dans les autres chambres .
Le pire : le DJ set sur la terrasse du 11ème étage le vendredi soir . On entend les basses même au 4eme étage …

2026-02-08 • via Nuitee
M
Marcel • solo_traveller • de
10
2026-01-31 • via Nuitee
H
Hildebrando • couple • co
7
Habitación incomoda
Cons:

Muy pequeña, me habían ofrecido en la reserva con balcón y no fue así

2026-01-30 • via Nuitee