Caption by Hyatt Downtown Nashville

Hotels
8.7 (831 reviews)
118 12th Avenue South , Nashville , us

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Review Highlights

Pros:
Friendly Staff
Good Location
Clean Environment
Nice Design
Cons:
Small Rooms
Service Delays
Equipment Issues

Categories

Cleanliness
8.33
Overall, cleanliness was mentioned positively, but issues were noted in some reviews.
Service
9.2
The majority of reviews praised the staff's friendliness and helpfulness, though some issues were mentioned.
Location
9.34
The location was frequently highlighted as a strong point, being close to key attractions.
Room Quality
8.09
Rooms were often described as smaller than expected, impacting overall satisfaction.
Amenities
8.32
Amenities were seen as lacking, particularly in terms of spa and pool services.
Value for Money
8.58
Value for money perceptions varied, with some guests feeling prices were too high for the service provided.
Food and Beverage
8.83
Food quality received praise, although some remarks noted limited hours for beverage services.
Overall Experience
8.9
Overall, guests reported a positive experience despite some noted issues during their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:45

Property Description

Prime Location in Nashville: Positioned in the heart of the vibrant Broadway district, Caption By Hyatt Downtown Nashville/The Gulch offers easy access to popular attractions like Ryman Auditorium and Vanderbilt University.

Modern Amenities: Enjoy air-conditioned rooms with private bathrooms, flat-screen TVs, and safety deposit boxes. Unwind in the cozy seating area or grab a cold drink from the fridge.

Nearby Landmarks: Explore Nashville's iconic sites with Johnny Cash Museum, Bridgestone Arena, and Nissan Stadium just a short distance away.

To experience the best of Nashville in comfort and style, book your stay at Caption By Hyatt Downtown Nashville/The Gulch today.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:

Location

Guest Reviews

8.7
Based on 831 reviews
Cleanliness: 8.33
Service: 9.2
Location: 9.34
Room Quality: 8.09
Amenities: 8.32
Value for Money: 8.58
Food and Beverage: 8.83
Overall Experience: 8.9
H
Holly • couple • us
10
When we visit Nashville again. We will definitely be staying here again.
Pros:

Everyone was very nice n helpful. And the place was so clean.

2026-02-13 • via Nuitee
W
Washio • solo_traveller • us
10
Great! Would stay here again.
Pros:

Very clean and cozy warm vibes

Cons:

Smaller bathrooms but that’s to be expected

2026-02-10 • via Nuitee
E
Emilio • couple • mx
9
Pros:

All of it

Cons:

One light, it was difficult to turn it off

2026-02-10 • via Nuitee
L
Leslie • couple • us
9
2026-02-10 • via Nuitee
H
Holly • couple • us
10
2026-02-09 • via Nuitee
J
Jaden • couple • us
10
2026-02-08 • via Nuitee
T
Tyrane • couple • us
7
2026-02-08 • via Nuitee
D
Duncan • couple • us
10
2026-01-31 • via Nuitee
K
klaas jasper • couple • nl
10
2026-01-29 • via Nuitee
L
Lisa • family_with_children • us
10
Great stay!
Pros:

Friendly, helpful staff. Nice lobby, comfy beds, modern clean decor.

Cons:

Lights were hard to figure out but no big deal. Pillows were all too huge. Would be nice to exchange a couple of the hard big pillows for some flatter soft ones in every room for diffferent preferences. Thanks.

2026-01-24 • via Nuitee
Áine • couple • ie
8
Trip of a life time
Pros:

Staff and super clean and new

Cons:

Didn't enjoy the food, wouldnt eat there

2026-01-21 • via Nuitee
A
Alyssa • solo_traveller • us
8
2026-01-21 • via Nuitee
L
Leslie • couple • us
8
2026-01-20 • via Nuitee
T
Thomas • couple • us
9
2026-01-20 • via Nuitee
L
Lisa • couple • us
10
Relaxing, clean and good location
Pros:

Cleanliness was great!

Cons:

The cafe onsite had different things than were listed online. Parking cost seems high. There is plenty of parking, so unsure why so high.

2026-01-20 • via Nuitee
M
Mark • couple • us
9
Our stay was everything we could ask it to be.
Pros:

The location is perfect. The staff was tremendous, especially Orlando.

Cons:

It may be too late to do anything to quell the situation, but the street noise (mainly the popular, loud exhaust systems on local cars) was mildly disturbing during the night.

2026-01-20 • via Nuitee
D
Desmond • couple • ie
10
Enjoyable
Pros:

Room was lovely staff were very nice and friendly and very handy for downtown

Cons:

Food choices

2026-01-20 • via Nuitee
W
Willisha • extended_group • us
9
This is a beautiful hotel with very informative employees. We’ll definitely return!!!
2026-01-20 • via Nuitee
D
DAN • family_with_children • us
9
Pros:

You have the best bartenders I've ever dealt with. Orland was the best bartender manager ever. Always above and beyond and super personable.

Cons:

Location was a little ghetto in surrounding area.

2026-01-20 • via Nuitee
R
RUSSELL • extended_group • hk
10
Brand new, lovely design
Pros:

New, great design.

2026-01-20 • via Nuitee