Universal's Helios Grand Hotel, a Loews Hotel

Hotels
•
Universal Orlando Resort
10 (29 reviews)
8505 S. Kirkman Road, Orlando, Florida, 32819 , Orlando , US
1-689-2181000

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Facilities

Fitness facilities
Front entrance ramp
Arcade/game room
Electric car charging station
Free WiFi
24-hour front desk
Garden
Luggage storage
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Great location
Modern amenities
Cons:
Limited dining options
Noise issues between rooms

Categories

Cleanliness
10
Reviews mention cleaning issues and service quality.
Service
10
Friendly staff and good service noted in reviews.
Location
10
Highly praised for being close to Epic Universe.
Room Quality
10
Modern, clean rooms with good tech features.
Amenities
10
Limited dining options mentioned; rooftop bar with a view but limited menu.
Value for Money
10
High price point noted, though some felt it was worth it.
Food and Beverage
10
Limited options for dining, especially for kids and specific diets.
Overall Experience
10
Overall satisfaction expressed with a fantastic stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 02:10

Property Description

Discover the perfect getaway at Universal's Helios Grand Hotel, a charming Mediterranean oasis in the heart of Orlando.

Recreational Amenities: Dive into relaxation at our stunning outdoor pool and hot tub, or get energized in our fully equipped fitness center. Your entertainment options extend to an arcade/game room, ensuring fun for visitors of all ages.

Culinary Delights: Indulge your taste buds at Flora Taverna or enjoy the convenience of 24-hour room service. Sip refreshing drinks from the poolside bar while delighting in our cooked-to-order breakfasts each morning.

Convenient Location: Just moments from Universal Epic Universe and other theme parks, our complimentary shuttle offers early entry to attractions. With exceptional conference facilities and a host of services, we ensure your stay is both enjoyable and productive.

Book your unforgettable escape today at Universal's Helios Grand Hotel!

Important information:

  • Pool access available from 9:00 AM to 10:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • A car is not required for transportation to and from this property.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Professional property host/manager

Location

Guest Reviews

10
Based on 29 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
Y
Yonathan
10
Pros:

Great time great service

2025-10-09 • via Nuitee
S
Steven • partner
10
Pros:

A fantastic new hotel with its own entrance to the new Epic Universe theme park - rooms are modern fresh and full of impressive tech,park view rooms are extra special a must have for a first visit!

2025-10-03 • via Nuitee
D
Daniela De Oliveira Santos
10
Pros:

All perfect!

2025-09-30 • via Nuitee
C
CHRISTINE
10
Pros:

Beautiful hotel! Clean, updated, and friendly staff.

2025-09-29 • via Nuitee
D
Darian • family
10
Pros:

Clean and easy way to get in and out of epic universe. Expensive but worth it for the convenience.

2025-09-21 • via Nuitee
K
keelie • partner
6
Pros:

The best part of this hotel is the room with a view of Epic, fantastic! The hotel itself is quite small, felt cramped in the lobby and bar area. The roof top bar is really nice but unless you have an outside seat there is no view of the park, plus the menu was limited, nothing plant based, GF etc.

2025-09-13 • via Nuitee
G
gissela
8
Pros:

Para mim o quarto do hotel deixou a desejar , simples pelo nível do hotel e pelo valor pago,a grande vantagem é que o hotel está dentro do parque Epic, facilitando ir e voltar

2025-09-05 • via Nuitee
S
Srinivas • family
8
Pros:

Pros

Very convenient if you want to visit and spend time in epic universe. Good shuttle service to other universal parks as well.

Cons

They should atleast provide water bottles for guests during check in or ensure the room has couple of water bottles.

Rooms are not that luxurious considering the high prices that they are charging.

2025-09-04 • via Nuitee
E
Erin
10
Pros:

Beautiful luxury hotel, with an amazing park view.

2025-09-04 • via Nuitee
C
Claire
8
Pros:

Lovely hotel and great perk for early entry to Epic Universe. We had Hotels.com vouchers otherwise I wouldn’t pay the nightly rate as I just didn’t feel this was worth the £500/£600 per night price tag. The hotel was nice, clean but pricey.

2025-09-02 • via Nuitee
S
Sherri • family
10
Pros:

This is a new hotel. It is expensive but convenient to the new Epic Universal Studios. Dining options are limited in the hotel itself, menu in the restaurant is not the best for kids or traditional meals. Beautiful hotel though and it will stay busy due to the proximity of the park.

2025-09-01 • via Nuitee
R
Rebecca
10
Pros:

Awesome location allowing early entry straight into Epic Universe. Beautifully furnished, comfortable room allowing us an amazing view over the park to watch the fountain show at park closing. V friendly staff. Loved every second of our stay ⭐️⭐️⭐️⭐️⭐️

2025-08-22 • via Nuitee
A
Aletta
10
Pros:

The location makes it worth every penny.

2025-08-21 • via Nuitee
C
Clara
10
Pros:

Great hotel

2025-08-11 • via Nuitee
M
Maria de Lourdes • family
10
Pros:

Padrísimo el hotel . Todo accesible , comida deliciosa , y habitaciones muy cómodas .

2025-08-07 • via Nuitee
I
Iliana • friends
10
Pros:

Excelente

2025-08-01 • via Nuitee
V
virginia
8
Decepção
Pros:

Limpeza diária do quarto sempre no fim do dia e mal feita. Não há opções de restaurantes no hotel apenas 2 com pouca variedade no cardápio.

2025-08-01 • via Nuitee
A
Adam
8
Five stars for style, one star for silence
Pros:

The design? Stunning. The location? Prime for Epic Universe. But the walls? Practically made of tissue paper. You and your kids will get to know your neighbors very intimately. (Let’s just say we all heard the same bedtime story.) If you want to be fully immersed in neighbor’s vacation, this place is for you.

2025-07-31 • via Nuitee
J
JOSE
10
Pros:

very happy my family

2025-07-30 • via Nuitee
M
MANUEL
10
I N C R E I B L E
Pros:

Lo mejor de lo mejor.

2025-07-29 • via Nuitee