Hotel Santander Plaza

Hotels
7.2 (398 reviews)
Carrera 4 #7-63 , Neiva , co

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Facilities

Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Pets allowed
Tour desk
Non-smoking throughout
Private check-in/check-out
Kid meals
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Good value for money
Cons:
Cleanliness issues
Room quality concerns
Service inefficiencies

Categories

Cleanliness
5.88
Numerous complaints about cleanliness, including unclean rooms and lack of proper housekeeping.
Service
7.85
Mixed feedback, with some positive mentions of staff kindness but noted inefficiencies.
Location
8.89
Frequent praise for the central and convenient location.
Room Quality
6.84
Concerns raised about room conditions and facilities, including the lack of elevators and maintenance.
Amenities
5.87
Lack of consistent amenities mentioned, with complaints about missing items like paper.
Value for Money
7.33
Generally perceived as good value given location, despite issues with service and cleanliness.
Food and Beverage
7.38
Not much feedback, with some mentions of missing breakfast service.
Overall Experience
7.55
Overall experience varies but some guests report a good stay despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:22

Property Description

Central Location
Hotel Santander Plaza is conveniently situated in Neiva, making it the ideal choice for travelers looking to explore the city and its attractions.

Comfortable Rooms
Each air-conditioned room at the 3-star hotel offers free WiFi and a private bathroom, ensuring a cozy and relaxing stay. Some rooms even feature a charming balcony for guests to enjoy.

Delicious Breakfast Option
Guests can start their day with an American breakfast served daily at the hotel, providing the perfect fuel for a day of adventure in Neiva.

Experience comfort and convenience at Hotel Santander Plaza. Book your stay now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

7.2
Based on 398 reviews
Cleanliness: 5.88
Service: 7.85
Location: 8.89
Room Quality: 6.84
Amenities: 5.87
Value for Money: 7.33
Food and Beverage: 7.38
Overall Experience: 7.55
R
Rodriguez • family_with_children • co
8
Pros:

lO RECOPMENDARIA

Cons:

SI

2026-02-12 • via Nuitee
E
Elvis Fernando • couple • co
8
Buen servicio, confortable y bien ubicado, recomendado
Pros:

Buena atención y las habitaciones limpias, las camas comodas y tienen aire acondicionado y wifi, recomendado

Cons:

que el cuarto quedaba en el quinto piso y no tiene ascensor y toca subir por las escaleras

2026-02-12 • via Nuitee
L
luz helena • solo_traveller • co
9
Pros:

bien ubicado, personal muy amable, dispuesto a dar indicaciones, instalaciones en buen estado

Cons:

las escaleras al 5to piso

2026-02-12 • via Nuitee
L
Leandro • family_with_children • co
8
2026-02-08 • via Nuitee
J
Julián Camilo • couple • co
9
Cómo y relativamente barato
Pros:

La cama

Cons:

Nada

2026-01-31 • via Nuitee
Y
YADIRA • solo_traveller • co
5
No me gustó
Pros:

el internet y la ubicación son buenas

Cons:

el lugar es viejo descuidado y tenía cucarachas

2026-01-30 • via Nuitee
V
VANEGAS GONZALEZ • family_with_children • co
7
2026-01-30 • via Nuitee
I
Ivan • solo_traveller • co
7
Pros:

Cerca del centro

2026-01-28 • via Nuitee
G
González • couple • co
6
Buen Precio, buena Ubicación
Pros:

La ubicación

Cons:

Aseo

2026-01-27 • via Nuitee
A
Andrea • family_with_children • aq
7
Pros:

La ubicacion

Cons:

El espacio y el piso del cuarto

2026-01-26 • via Nuitee
D
Diego • family_with_children • co
7
Buena ubicación, económico.
Pros:

La ubicación es lo mejor. En pleno corazón de Neiva. El balcón en el quinto piso ofrece una vista espectacular de la plaza principal.

Cons:

Las habitaciones son menos lujosas de lo que yo esperaba. El aire acondicionado no enfria lo suficiente. No se ofrece servicio de parqueadero. De todas maneras, el bajo precio de la estancia compensa lo descrito anteriormente.

2026-01-25 • via Nuitee
L
Leandro • family_with_children • co
9
2026-01-25 • via Nuitee
Y
Yasmina • family_with_children • co
10
Pros:

He tenido un inconveniente con la habitacion pero fue inmediatamente solucionado, gracias

2026-01-24 • via Nuitee
P
Parra Murcia. • family_with_children • co
6
Bien
Pros:

Tienen una ubicación espectacular, con vista muy linda del parque, catedral.

Cons:

Deben mejorar la limpieza mucho.

2026-01-24 • via Nuitee
E
Esneider • family_with_children • co
5
Pros:

La vista del balcón y las camas

Cons:

El servicio a la habitación, el ruido de la calle

2026-01-24 • via Nuitee
P
Prieto • family_with_children • co
10
2026-01-23 • via Nuitee
M
Miguel • solo_traveller • co
1
Pros:

No atendieron

Cons:

Todo

2026-01-22 • via Nuitee
D
Daniel • couple • cl
9
2026-01-21 • via Nuitee
Y
YADIRA • solo_traveller • co
3
EL LUGAR ES VIEJO Y DETERIORADO
2026-01-21 • via Nuitee
J
Jamis • extended_group • co
10
Excelente atención
Pros:

Excelente atención y mejores precios

Cons:

Omitido

2026-01-20 • via Nuitee