Otter Hotel

Hotels
9.2 (883 reviews)
600 Banff Avenue , Banff , ca

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Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Non-smoking throughout
Public transport tickets
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Helpful staff
Great amenities
Good location
Cons:
Cleanliness issues
Noisy air conditioning

Categories

Cleanliness
8.05
Corridors had laundry bags outside and carpets were dirty, but overall cleanliness was acknowledged by some guests.
Service
9.55
Staff were very helpful and went above and beyond, enhancing the overall experience.
Location
9.55
Great location with comfortable access to town and awesome hot pools.
Room Quality
9.05
Rooms were generally modern and comfortable, but there were complaints about noisy heating systems.
Amenities
9.55
Excellent amenities including hot pools, spa, and complimentary bus tickets.
Value for Money
8.55
Some guests felt the stay was not worth the money due to cleanliness and service issues.
Food and Beverage
9.55
Dining experience was lovely and food quality was praised, especially the welcome cake.
Overall Experience
9.75
A generally wonderful experience with several redeeming qualities despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:40

Property Description

Location and Convenience:
Experience the beauty of Banff at Otter Hotel, just steps away from popular attractions like Banff Park Museum and The Whyte Museum of the Canadian Rockies.

Comfortable Rooms:
Relax in our well-appointed rooms featuring balconies, flat-screen TVs, air conditioning, and free toiletries, ensuring a comfortable stay.

Multilingual Staff and Helpful Service:
Our friendly staff, fluent in English and French, are available to assist with any requests and provide local area information to enhance your stay.

Book your stay at Otter Hotel now to enjoy a memorable experience in Banff.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:

Location

Guest Reviews

9.2
Based on 883 reviews
Cleanliness: 8.05
Service: 9.55
Location: 9.55
Room Quality: 9.05
Amenities: 9.55
Value for Money: 8.55
Food and Beverage: 9.55
Overall Experience: 9.75
T
Teaghan • couple • ca
10
Pros:

Absolutely stunning decor design and pool area

Cons:

The bed was really hard

2026-02-14 • via Nuitee
D
David • couple • us
5
2026-02-14 • via Nuitee
J
Justin • couple • nl
10
Pros:

Super nice hotel with perfect amenities, clean rooms, friendly staff and a super nice bar/restaurant.
Parking was easy, hot pools and sauna were super nice and the rooms were definitely 4 stars or more!

Cons:

The only thing I didn't like was that the roomdoor wasn't soundproof , so you could hear everything that was said or done in the hallway.

2026-02-14 • via Nuitee
K
Kristina • extended_group • ua
10
2026-02-12 • via Nuitee
D
D1m5on • couple • ca
10
2026-02-11 • via Nuitee
C
Charlie • couple • au
10
2026-02-11 • via Nuitee
A
Anna • couple • gb
9
Lovely winter stay
Pros:

Staff always friendly and helpful
Only used good folk once but had a delicious breakfast there and would definitely recommend
Hot pools were lovely, great view and clean
Good location-further from town but first on and off the ski bus is ideal in winter (and town is not far)
Room was spacious clean and comfortable, with plenty of storage, which was nice for a hotel
Lovely system for tea and coffee daily
Ability to fill up ice whenever was lovely
Drinks and toiletries were mainly local products and felt like an extra little treat
We had a lovely time and very much hope to return!

Cons:

The hotel was not full while we were there, I can imagine if it was the pool area would be very overcrowded
We managed to upgrade to a 'superior' room for next to nothing last minute, as far as we could tell the only difference was a mountain view. Well, we looked mainly onto other rooms with just the very top of cascade visible if you stood in the corner of the room, I certainly don't think this can be called a mountain view and if we had paid more for it would have been very dissapointed.
The padlocks on the ski lockers are a nightmare, we left the room 15 mins early every day to make sure we didn't miss the ski bus trying to get the locker open and then ended up just not using them
A couple more veggie options in good folk on the evening menu would have made us more likely to return
The sauna was usually only around 60 degrees, fortunately the hot pools more than made up for it

2026-02-10 • via Nuitee
A
Aubrey • couple • ca
10
It was a really great stay. It is on the expensive side but it is worth the experience.
Pros:

The rooms are clean and I really like the hot tub on the rooftop that you can view the street and the cascade mountain.

2026-02-09 • via Nuitee
R
Reezann • couple • ca
10
Pros:

We loved the hot tub, sauna, the food, and the staff’s excellent service.

Cons:

The heater was loud

2026-01-31 • via Nuitee
O
Oleksandra • couple • ca
2
2026-01-31 • via Nuitee
C
Cassie • couple • us
9
Pros:

Beautiful views from hot tub, nice hotel.

Cons:

Location to downtown is farther than anticipated. Long walk on a cold winter night but would be fine during summer to avoid taxis or bus into town.

2026-01-30 • via Nuitee
H
Hollie • couple • ca
7
2026-01-29 • via Nuitee
S
Slim • solo_traveller • ca
3
2026-01-29 • via Nuitee
B
Brigitte • couple • ca
10
Pros:

Emplacement, stationnement. Proximité des commerces et boutiques sur Banff Av. Nous avons obtenu un super prix vu la saison basse a Banff. Nous avons eu besoin d'ustensiles et de couverts, de couvertures d'extra et tout nous a été porté à notre chambre. Spa et gym, wow.

Cons:

La cassoulet au restaurant.
Un micro ondes dans la chambre aurait été apprécié.

2026-01-28 • via Nuitee
C
Craig • family_with_children • gb
10
2026-01-27 • via Nuitee
N
Nathan • couple • gb
10
Really Beuatiful stay - stunning hotel with great facilities, friendly staff, really nice touches!
Pros:

Very spacious room, fair sized balcony with a nice little view,

Hot pools were stunning, clean tidy changing facilities.

Convenient Gym, great loaction of the property just a short walk to Downtown Banff.

Would 100% recommend and stay again!

Cons:

N/a

2026-01-27 • via Nuitee
I
Ilona • couple • ca
10
2026-01-27 • via Nuitee
J
Jason • couple • ca
8
2026-01-26 • via Nuitee
R
Roxana • couple • us
10
2026-01-25 • via Nuitee
K
Kali • couple • ca
9
2026-01-24 • via Nuitee