Otter Hotel

Hotels
9.2 (950 reviews)
600 Banff Avenue , Banff , ca

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Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Non-smoking throughout
Public transport tickets
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Comfortable walk to town
Helpful staff
Great location
Nice hot pools
Cons:
Noisy air conditioning
Dirty carpets
Value for money concerns

Categories

Cleanliness
8.01
Several reviews mentioned dirty carpets and laundry bags left in corridors, indicating cleanliness issues.
Service
9.98
Consistently positive remarks about the helpful staff and excellent service.
Location
9.52
Great location praised in multiple reviews for easy access to town and hot pools.
Room Quality
8.97
Mostly positive feedback on room quality but mentioned noisy air conditioning.
Amenities
9.5
Positive reviews for hot pools and overall amenities but noted some issues with heating.
Value for Money
8.46
Mixed feedback on value, with some mentioning it wasn't worth the price.
Food and Beverage
9.51
High ratings for food quality and complimentary services.
Overall Experience
9.68
Overall positive experience mentioned in several reviews despite the noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:14

Property Description

Location and Convenience:
Experience the beauty of Banff at Otter Hotel, just steps away from popular attractions like Banff Park Museum and The Whyte Museum of the Canadian Rockies.

Comfortable Rooms:
Relax in our well-appointed rooms featuring balconies, flat-screen TVs, air conditioning, and free toiletries, ensuring a comfortable stay.

Multilingual Staff and Helpful Service:
Our friendly staff, fluent in English and French, are available to assist with any requests and provide local area information to enhance your stay.

Book your stay at Otter Hotel now to enjoy a memorable experience in Banff.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.2
Based on 950 reviews
Cleanliness: 8.01
Service: 9.98
Location: 9.52
Room Quality: 8.97
Amenities: 9.5
Value for Money: 8.46
Food and Beverage: 9.51
Overall Experience: 9.68
C
Crystal • family_with_children • ca
10
Beautiful, modern, relaxing. 10/10
Pros:

The lobby is gorgeous the whole building is. The hot pools with the fire tables and couches were beautiful and so nice and unique. We have statues everywhere in Banff and it’s hands down the nicest hotel. Rooms a bit small l, beds hard but the room and balcony was also very nice. 10/10 for The Otter

2026-04-04 • via Nuitee
M
Maurits • couple • nl
10
Geweldig
Pros:

Uitstekende service en comfortabel

2026-04-03 • via Nuitee
A
Andrea • couple • ca
10
Amazing views. Clean rooms. Friendly staff.
Pros:

Amazing views from the hot tub, the place was very clean, rooms were very nice and comfortable

Cons:

Everything was amazing but it was a further commute but the free bus pass helped for sure

2026-04-01 • via Nuitee
C
Chiara • couple • gb
9
Stylish hotel with great views and amazing location
Pros:

We had an amazing stay in the Otter Hotel for a few days of exploring Banff and Skiing. We didn't know this when we booked but just across the road is actually the first stop of the free ski shuttle which was amazing - we were always first on the bus and got a seat right away.

The hotel itself is beautiful and modern yet super cosy. We particularly liked the outdoor heated pool terrace with views over the mountains, and there was alsy a sauna.

The hotel staff were super friendly - special shout out to Tia who was able to answer all our questions. There's also a great restaurant in the hotel (Good Folk) as well as great coffee/brunch place (Sudden Sally) next door.

Overall, loved this place!

Cons:

Our room had an "internal" view (onto the other building) however given the amazing views from the terrace and the fact we spent most of the time outside this didn't matter at all!

2026-04-01 • via Nuitee
L
Luke • couple • au
10
Great staff excellent hotel would stay there again
Pros:

Beautiful place clean and modern
Amazing hot pools

Cons:

Heaters in room was a bit noisy

2026-04-01 • via Nuitee
D
Derek • couple • ca
9
Pros:

Nice decor and style. Liked the hot pools

2026-03-31 • via Nuitee
H
Hayley • solo_traveller • ca
8
Other than paying for a mountain view the property and amenities were lovely.
Pros:

The hotel facilities were amazing as well as the cleanliness of the hotel. The restaurant was excellent as well.

Cons:

I paid for a mountain view room and it was obstructed by the buildings. Not pleased I was charged for it when you could barely see the mountains.

2026-03-30 • via Nuitee
T
Travis • couple • ca
8
2026-03-30 • via Nuitee
V
VIRGINIA • family_with_children • ca
10
Maravilloso
Pros:

La piscina de agua caliente con maravillosas vistas y la sauna es lo que marca la diferencia y lo hace tan especial respecto a otros.

Cons:

Nada

2026-03-29 • via Nuitee
J
Jonah Marie • solo_traveller • ca
9
2026-03-28 • via Nuitee
R
Rohan Vij • extended_group • ca
9
2026-03-28 • via Nuitee
G
Glenda • couple • ca
10
Beautiful new modern hotel with nice amenities
Pros:

Clean modern rooms. Nice roof top hot tubs. Friendly staff.

2026-03-27 • via Nuitee
B
Berna • couple • ca
8
Nice surroundings but more expensive than it needs to be.
Pros:

Location, hot tub pools, staff.

Cons:

Honestly, we feel it is overpriced for what we got, and that includes the restaurant.

2026-03-26 • via Nuitee
Z
Zak • couple • au
10
2026-03-26 • via Nuitee
C
Clare • couple • us
9
Nice hotel - loved the hot tubs
Pros:

The hot tubs on the roof and the seating area were lovely. We had drinks at the bar and the bar tenders were very helpful.

Cons:

The front desk experience was disappointing. The staff member came across as abrupt and could benefit from additional guest service training. I had forgotten my ID, and although my husband had his, it was suggested we might not be able to use our booking, which felt unnecessarily stressful. I also asked whether the room was dog-friendly, and the response felt quite accusatory, as though we were trying to sneak a pet in. Overall, the interaction could have been handled with more professionalism and courtesy.

You have to wait for the elevator during busy periods.

2026-03-25 • via Nuitee
K
Kerry • solo_traveller • us
7
A nice, convenient hotel on the edge of Bamff to serve as your base for exploring the area
Pros:

It’s right on the main drag, parking is easy, the bed was comfortable. There are hot tubs & outdoor sitting area with fire pits with a nice view. There is a bus, longer walk or short drive to restaurants, shops, a grocery store in town.
The pull out drawer fridge was practical and cool and it was lovely to have the kettle and sink for making tea/a snack.

We did get a discount on our rentals and they were delivered to our hotel! (Ask at the front desk).

Cons:

The elevators are oddly arranged and slow. The restaurant is rather pricey-the cafe next door was better for breakfast/coffee options.

There are very few common areas to sit or meet snd chat. The lobby has very limited seating. It was unfortunate since we were a group and mostly had to go out to be able to sit anywhere or meet up.

The rooms were pretty tight. There was not much room for our bags and ski stuff. The drawers and the two chairs at the little narrow top of drawers wasn’t terribly comfortable for having tea/coffee or working on a computer.
However it was too chilly to sit out on the balcony in those chairs or at that mini table in winter. In summer that’d be nice.

The coffee/tea/hot chocolate delivery didn’t really work as intended. We needed to go to the front desk and ask.

There are ski lockers, but we had to ask about them.

2026-03-24 • via Nuitee
S
Snow • couple • ca
10
2026-03-24 • via Nuitee
S
Sandra • couple • us
10
2026-03-23 • via Nuitee
T
Tahan • couple • us
10
2026-03-22 • via Nuitee
S
Sarah • family_with_children • au
10
Beautiful hotel woth exceptional service!
Pros:

The hotel is beautiful, it is warm and cosy.
The staff are exceptional. The view from the rooftop spa is incredible and the while outdoor space is like no other.
We had breakfast in the resturant, the coffee was great and meals were very tasty.
A lively bonus was a free bus pass for the local bus for the duration of our stay.

Cons:

My only regret was not buying a little otter from reception to take home.

2026-03-22 • via Nuitee