Mark Hotel

Hotels
•
Independent
Pankrition Evrou, Heraklion, 713 03 , Heraklion , GR
30-6940160208

listing image 1
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Pets allowed

Facilities

Free WiFi
Garden
Wheelchair accessible
Breakfast available (surcharge)
Front desk (limited hours)
Snack bar/deli
Free self parking
Housekeeping on request
Hosted evening meal
Hosted evening meal (reserve)
See all facilities

Review Highlights

Cons:
Cleanliness issues
Poor service
Noise disturbances
Room quality issues
Dangerous amenities
Value perception problems

Categories

Cleanliness
1
The presence of a worm in the shower and inconsistent towel changes indicate poor cleanliness.
Service
1
Service was inadequate as the booking was not found and there were issues with breakfast charges.
Location
1
Location not mentioned positively; noise issues compromised the experience.
Room Quality
1
Room quality was poor as the expectation of a double bed was not met and a defective outlet was present.
Amenities
1
Amenities were limited, with a dangerous pool area and inconsistent rooms.
Value for Money
1
Charged extra for breakfast despite it being booked as included; overall a poor value.
Food and Beverage
1
Issues with breakfast charges created stress, impacting overall satisfaction.
Overall Experience
1
Overall experience was heavily marred by poor service, cleanliness, and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:05

Property Description

Discover the perfect blend of comfort and convenience at Mark Hotel in Heraklion, where the beauty of the beach awaits just moments away.

Culinary Delights
Start your day with a sumptuous buffet breakfast, available daily, and enjoy delicious meals at our restaurant or light snacks at the coffee shop. After a day of exploring, unwind with a refreshing drink at our bar/lounge.

Ideal Location
Located within a short drive from Heraklion Port and the Archaeological Museum, our hotel is just minutes away from attractions like Ammoudara Beach and the historic Palace of Knossos, perfect for leisurely day trips.

Comfortable Stay
With 40 well-appointed guestrooms featuring complimentary Wi-Fi, personalized housekeeping, and convenient on-site parking, your comfort and satisfaction are our top priority.

Book your stay at Mark Hotel now for an unforgettable getaway in the heart of Heraklion!

Important information:

  • Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Pool access available from 10:30 AM to 9:30 PM.

Check-in and check-out hours:

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Noise policy

    Noise-free rooms not guaranteed

  • Accessibility

    No elevators

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
P
Philipp • family
2
Pros:

Am ersten Tag war direkt ein Wurm bei uns in der Dusche…Dazu kam das sie unsere Buchung erst nicht finden konnten. Die Zimmer hatten nichts mit dem zu tun was wir auf den Bildern beim buchen gesehen hatten. Es war ständig laut und man konnte ALLES hören was draußen im Flur oder auf den anderen Zimmern nebenan passierte oder geredet wurde. Wir hatten ein Zimmer für zwei Erwachsene und haben ein Doppelbett gebucht. Stattdessen haben wir ein normales Bett und ein klappbares Bett bekommen was mehr gequietscht hat als alles andere. Eine Steckdose war kaputt sodass wir erst weder Kühlschrank noch Fernseher hatten. Den Kühlschrank haben wir dann umgestellt und ihn an eine andere Steckdose angeschlossen, sodass wenigstens das funktionierte. Handtücher wurden mal gewechselt und mal nicht. Genauso die Bettwäsche. Wir hatten weder Meerblick noch Bergblick, wie es gebucht war. Das Frühstück sollte „inklusive“ sein, so hatten wir es gebucht. Vor Ort sollten wir dann aber nochmal Geld zahlen 7€ pro Person/Tag. Das hat für uns und meine Schwiegereltern erstmal für stressige Situationen gesorgt und den ersten Tag direkt gedämpft. Nach dem vierten Tag war’s dann geklärt und wir durften doch normal frühstücken, aber an den Tagen davor gab’s immer wieder Stress, sodass es einem den Appetit und die Laune verdorben hat. Die liegen am Pool sind in Ordnung, aber nicht ungefährlich. Ich habe mir dort wegen einer losen Schraube meinen Finger eingeklemmt und mir die Haut abgerissen. KEINE EMPFEHLUNG.

2025-08-25 • via Nuitee
W
Wasim
4
Pros:

Tyvärr dålig service och dålig städning. Inget tvål för att tvätta händerna eller tillräckligt med toalettpapper. Poolen var ok. Överlag ok vistelse men inte mer än vecka 😕

2025-07-15 • via Nuitee
D
daniele • partner
4
Pros:

L'unica cosa sufficiente è la camera anche se un po' vecchia, l'hotel molto vecchio, poco pulito, piscina sporca, situato in zona fatiscente

2025-07-08 • via Nuitee
P
Paul
2
Gross don’t stay here!!
Pros:

Talk about a dump! No window in the room! Ac didn’t work! Pictures are from years ago when the place was nice! So sketchy! And gross! Pools were gross! Green scumy and cats were everywhere and cat poop! Do not stay here!

2025-07-01 • via Nuitee
J
Jonathan
10
Nice People! Very Comfortable!
Pros:

Very kind people. Has a nice talk with the owner. Very pleasant and hospital. Beautiful View from the 3rd floor looking at the mountains and part of the sea in the distance. Short walk to the beach.

2025-05-09 • via Nuitee