Al - Amer Palace Hotel

Hotels
•
Independent
5 (3 reviews)
saasaa ben amer, Amman, telaa al ali, 11118 , Amman , JO
962-795329910

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Facilities

Free breakfast
Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Concierge service
Elevator
Free breakfast
Wheelchair accessible parking
Assistive listening devices available
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Review Highlights

Pros:
Good for very short stay
Cons:
Cleanliness issues
Poor service
Booking problems

Categories

Cleanliness
1.83
The hotel was reported as dirty and not meeting expected cleanliness standards.
Service
5.3
Service was mostly unprofessional, with rude staff behavior noted.
Location
5.34
Some concerns were raised about safety in the area.
Room Quality
2.79
Originally reserved room was given away, and alternative was not equivalent.
Amenities
7.32
Not mentioned, so assumed standard quality for this hotel tier.
Value for Money
7.28
Not mentioned, so assumed standard quality for this hotel tier.
Food and Beverage
7.33
Not mentioned, so assumed standard quality for this hotel tier.
Overall Experience
2.8
Overall experience was significantly impacted by booking issues and dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:18

Property Description

Experience exquisite comfort and convenience at Al - Amer Palace Hotel, your perfect getaway in Amman.

Unparalleled Connectivity
Stay seamlessly connected with our complimentary wireless internet access, ensuring you can attend to business or share your travel adventures effortlessly.

Delightful Dining Options
Savor delicious meals at our on-site restaurant or enjoy quick snacks at the café. Gather with fellow guests at our daily complimentary reception and start your day right with a buffet breakfast served from 7:30 AM to 10:30 AM.

Thoughtful Amenities
Our 24-hour front desk service, luggage storage, and free valet parking guarantee a hassle-free experience, while our cozy 27 guestrooms provide safety and comfort, tailored to make you feel at home.

Don’t miss out – book your memorable stay at Al - Amer Palace Hotel today!

Important information:

  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Guests can access their rooms with a mobile device.

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Pets

    Pets not allowed

  • General

    Professional property host/manager

Location

Guest Reviews

5
Based on 3 reviews
Cleanliness: 1.83
Service: 5.3
Location: 5.34
Room Quality: 2.79
Amenities: 7.32
Value for Money: 7.28
Food and Beverage: 7.33
Overall Experience: 2.8
I
Ihab
2
Pros:

need clean service and some maintenance

2025-10-22 • via Nuitee
T
Taif
8
Pros:

Good for very short stay.

2025-10-21 • via Nuitee
M
Mohammad
2
Pros:

had one of the worst hotel experiences I’ve ever had here. I had a confirmed reservation made weeks in advance, and when I arrived, I was told my room had already been given to someone else. The staff tried to justify it by saying I should have arrived earlier, which makes absolutely no sense — a reservation means the room should be held for the guest who booked and paid, regardless of arrival time.

Instead of honoring my booking, they offered to move me to a “partner” hotel owned by the same person, claiming it was the same rate and quality. When I went to check it out, it turned out to be a completely different story — the hotel was dirty, cramped, and nowhere near the same standard. It felt like they were trying to pass off a lower-quality place as an equivalent option.

The staff there were unprofessional throughout my stay. The front desk clerk was rude, and on checkout day, he started banging on my door aggressively even after I told him to wait. When I checked my reservation, it clearly stated checkout was at 1 PM, but he insisted I had to leave by 12 PM because of “their policy.” When I showed him the listing, he just brushed it off and said they’d “change it,” with no apology or accountability.

To make things worse, the place felt unsafe. In the middle of the night, when I went outside to pick up my talabat order, there was no one at the front desk, the lobby door was wide open, and anyone could have just walked in.

2025-10-10 • via Nuitee