Facilities

Free WiFi
Luggage storage
Concierge service
Wheelchair accessible
Front desk (limited hours)
Smoke-free property
Tours/ticket assistance

Review Highlights

Pros:
Clean room
Comfortable bed
Nice decor
Good location
Cons:
Staff interaction lacking
Location confusion
Room size smaller than expected
Limited amenities

Categories

Cleanliness
1
General sentiment suggests cleanliness was good, but there were some issues reported.
Service
1
Mixed experiences; some staff were helpful, but significant issues were reported.
Location
1
Location mentioned positively, but confusion about actual placement caused frustration.
Room Quality
1
Room aesthetics were praised, but size and window issues were noted.
Amenities
1
Limited amenities mentioned and some lacking functionality.
Value for Money
1
Concerns about overall value considering location confusion and amenities.
Food and Beverage
1
No food and beverage services mentioned.
Overall Experience
1
Overall sentiment suggests dissatisfaction due to service and location issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 04:15

Property Description

Discover the perfect blend of relaxation and adventure at Madonna del Mare City Hotel, your ideal getaway in the heart of Chania.

Relaxation Redefined
Indulge in rejuvenating onsite massages designed to melt away your stress, ensuring a tranquil experience throughout your stay.

Convenient Connectivity
Stay connected with complimentary wireless internet access throughout the property, allowing you to share your memorable moments effortlessly.

Charming Accommodations
Unwind in one of our 7 uniquely decorated guestrooms, each featuring essential amenities such as cozy desks, blackout drapes, and modern bathrooms equipped with complimentary toiletries and hair dryers.

Located just a short stroll from the scenic Old Venetian Harbor and vibrant Chania Central Market, your adventure awaits. Experience the charm of Chania and secure your stay today!

Important information:

  • Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
M
Mary • partner
8
Pros:

Very clean room, loved the aesthetic and decor. Very comfortable bed and nice bathroom, although overall a bit smaller than the photos look. Great location, just out from old town Chania main area. Never saw any staff or greeted in lobby area. Not really a hotel as advertised, more like an air bnb.

2025-09-10 • via Nuitee
T
Tomine
8
Pros:

Veldig bra hotell! Veldig pent rom med gode senger. Litt lite rom for en uke, lite skap og oppbevaring f.eks knagger til å henge badetøy og håndklær på! Vindu rett ut til en vegg med lite naturlig lys. Ellers koste vi oss veldig, bra beliggenhet både til by og strand. Hotellet fikset gode taxier men ellers var ikke til stedet, unntatt da vi sjekket inn. Veldig hyggelig renholdsdamer, de vasket også veldig bra!

2025-08-26 • via Nuitee
D
David
4
Not the correct Hotel!
Pros:

DON'T TRUST THE MAP! Listen if you book this hotel and mean it . . . you'll probably be very happy. But the bottom line is that the location on the App/Website does not correlate to this hotel . . . . being familiar with Chania Town, I knew exactly what area I wanted to stay in, so when I clicked on the map & saw Madonna de Mare, I confidently booked it. What neither the hotel operators or hotels.com subsequently acknowledged is that the actual hotel is not in the old town/harbor area at all . . . no offer to transfer me to the correct properly and no one willing to take responsibility for the incorrect info, so I ended up staying in and paying for a hotel I didn't book. Also, the room didn't have a window just an interior light well & I know it doesn't rain a lot in Chania, but it did one day and the room leaked . . . operators response, "your housekeeper will change your sheets", got to be the worst response to such an issue I've ever encountered. To that point the housekeeper was lovely. No signage on the exterior of the building either, dark in public area unlike in the bedroom where the emergency door lighting was very bright!

2025-08-04 • via Nuitee
B
Bente
10
En følelse av luksus
Pros:

Vi ble veldig positivt overrasket over hotellet. Verten tok kontakt noen dager i forveien og gav oss god informasjon om innsjekk. Rommet var nydelig og føltes luksuriøst. Både kaffe og vann var tilgjengelig, og dette ble fylt på i løpet av oppholdet.

2025-07-28 • via Nuitee
J
Jason
10
Pros:

2025-07-27 • via Nuitee
I
Ida Martine
10
Så fornøyd med oppholdet!
Pros:

Jeg hadde et veldig flott opphold på Madonna del Mare City! Hotellet er helt nytt, og rommet var så unikt. Det lå også veldig sentralt, så lett å komme seg rundt. Personalet var også veldig hyggelige. Anbefales!

2025-07-17 • via Nuitee