Capital O Hotel Rolovi Cancún

Hotels
OYO AMER
5 (23 reviews)
SM 63, MZ 29, LT 14, Av. Chichen and Exp, Cancun, QROO, 77513 , Cancun , MX

Facilities

Free WiFi
24-hour front desk
Luggage storage
Street parking
Wheelchair accessible
Multilingual staff
Smoke-free property

Review Highlights

Pros:
Friendly staff
Clean rooms
Good amenities
Cons:
Safety concerns
Uncomfortable bed

Categories

Cleanliness
4.96
Most reviews note the rooms are clean; however, one mention of a shower with inconsistent hot water suggests improvement is needed.
Service
6.43
Multiple reviews highlight friendly and helpful staff, indicating high service quality.
Location
4.47
Some reviews mention concerns about safety in the area at night, affecting overall sentiment about the location.
Room Quality
5.42
Rooms are reported as clean and comfortable, but a specific mention of an uncomfortable bed affects the impression.
Amenities
5.45
Available streaming services and decent facilities are appreciated, though a lack of bottled water is noted.
Value for Money
5.91
Generally considered a good place for the price, though safety concerns might impact perceived value.
Food and Beverage
2.46
No specifics on food and beverage offerings in the reviews.
Overall Experience
4.93
Mostly positive experiences, but a serious safety concern affected the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:56

Property Description

Experience comfort and convenience at OYO Hotel Rolovi Cancun, where vibrant city life meets relaxation.

Modern Amenities
Enjoy seamless connectivity with complimentary Wi-Fi and flat-screen televisions in our 39 air-conditioned rooms. Daily housekeeping ensures your comfort is prioritized during your stay.

Prime Location
Located in Downtown Cancun, you'll find yourself just minutes away from local attractions like Mercado 23 and Plaza 28. Explore culture, shopping, and parks, all within a short distance.

Outstanding Service
Our dedicated multilingual staff at the 24-hour front desk is committed to making your stay enjoyable. With convenient luggage storage and complimentary nearby parking, your visit to Cancun is made effortless.

Don’t miss out on the ideal escape—book your stay at OYO Hotel Rolovi Cancun today!

Important information:

  • One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

5
Based on 23 reviews
Cleanliness: 4.96
Service: 6.43
Location: 4.47
Room Quality: 5.42
Amenities: 5.45
Value for Money: 5.91
Food and Beverage: 2.46
Overall Experience: 4.93
D
Diego friends
10
Pros:

Las personas que te reciben en recepción son un amor muy amables…

2025-12-05 via Nuitee
V
Vignesh Kumar partner
8
Pros:

Clean room, Helpful staffs, Good Wifi and AC

2025-12-05 via Nuitee
O
Octavio David family
10
Pros:

Las habitaciones muy limpias, la atención espectacular!!! Ampliamente recomendable, mi lugar para regresar...

2025-12-02 via Nuitee
L
Latoya family
10
Pros:

This was a cute space, I like that there were streaming services available like Netflix, Disney+, on the TV versus just the regular local Spanish channels, where foreigners like me can enjoy a nice program in my language if I’m just relaxing in the room. The service staff were very friendly and helpful, very professional. Thank you for a great stay.

2025-11-29 via Nuitee
E
Elyse family
8
Pros:

Le personnel était courtois et attentif à nos demandes. La chambre est rénovée, propre et tout-à-fait correcte pour le prix. Elle n’y avait pas d’eau en bouteille, mais possibilité den acheter à proximité. La centrale d’autobus est 10-15 min à pieds, 3-4 minutes en taxi.

2025-11-27 via Nuitee
M
Maria
10
Pros:

Todo muy bien buena atención

2025-11-27 via Nuitee
M
Miguel
10
Pros:

Muy accecible buen precio y en buenas condiciones en general

2025-11-26 via Nuitee
N
Nataly Georgina Angeles family
10
Pros:

La habitación cuenta con lo necesario, solo recomiendo pongan un poco de agua para beber ya que llegamos de madrugada y no había agua tuvimos que salir del hotel a comprar, en general limpio agradable y personal amable

2025-11-24 via Nuitee
O
OLGA LIDIA family
10
Pros:

La habitacion muy limpia, amplia, ventilada y comoda. El personal muy atento y amable. Muy cálidos. Servicios buenos y apoyo incondicional del personal para solicitar alimentos y bebidas.

2025-11-21 via Nuitee
M
Maria De Jesus partner
8
Pros:

Very nice staff

2025-11-20 via Nuitee
D
dianiita partner
10
Pros:

Todo muy bien, la atención de los recepcionistas todo bien. Muy limpia.

2025-11-20 via Nuitee
T
Tyler
2
Pros:

The bed was a stone slab with a mattress on top, extremely uncomfortable, the shower didnt have hot water, the staff was nice I liked that part the entire area around the hotel were abysmal. Someone tried to break into my room while I was there... I left early and didnt look back. I had to book another hotel for fear of my safety.

2025-11-19 via Nuitee
M
MATSUYAMA
8
Pros:

スタッフの方がとても親切でした!

2025-11-19 via Nuitee
S
Sahil
10
Pros:

All staff was great! Teresa was fabulous

2025-11-18 via Nuitee
D
donald
10
Pros:

Very courteous staff at both check in and check out. Room was clean and a/c was cool. Will return in my way back out of country...

2025-11-15 via Nuitee
T
Thuy
10
Pros:

The staff consistently demonstrates courtesy, kindness, helpfulness, and professionalism, always offering a smile and greeting upon every encounter. They made me feel like we're friends. I'm really grateful for how they treated me. ❤️❤️❤️

The hotel's accommodations are clean. It is situated in a tranquil and perfectly located neighborhood, offering excellent walkability.

I appreciate the upstairs accommodations, which include a balcony, a table, and a chair.

My room is cleaned daily. The hotel provides both shampoo and body wash. I HIGHLY recommend Rolovi Hotel, particularly for solo travelers. I felt safe throughout my entire stay.

2025-11-04 via Nuitee
A
Armando
10
Pros:

En general es muy recomendable

2025-10-29 via Nuitee
P
Pastor Erik partner
8
Pros:

Habitaciones limpias, considerando el precio es un buen lugar para hospedarse. Yo lo use solo el dia que llegamos y el ultimo dia ya que de ahi partiamos al siguiente dia al hotel en que reservamos toda la semana y solo regresamos la ultima noche por que al dia siguiente saliamos al aeropuerto. Asi que lo seguire usando como hotel de paso. Las camas son cómodas y en general se ve todo limpio. El personal es muy amable y atento. Si andas a pie no hay muchas opciones cerca para comer, y la zona se ve un poco insegura en la noche. Para que lo consideren.

2025-10-29 via Nuitee
P
Pit
10
Pros:

Ich hatte das Zimmer 117. Alles Sauber auch die Betten gut. Dusche hatte warmes Wasser was nicht überall in Cancun selbstverständlich ist.
Das Personal, beim Chec in höflich und kompetent. Late chec out möglich für 15 USD. Alles in allem eine sehr gute Erfahrung. 15 min Fußweg zum ADO Terminal ist auch okay

2025-10-17 via Nuitee
M
Miguel
8
Pros:

Habitacion limpia y buen aire avondicionado

2025-09-13 via Nuitee