El Karma Aqua Beach Resort

We paid for all inclusive even though for the money it was worth it but The quality of food and drinks was quite poor but overall good experience

I booked a double room with breakfast
On the day of arrival we got a apartment room
With no breakfast.the room I told them on day one we didn’t want the apartment room they said they will change it next day .we was given one soap and one towel for 5 days . The staff was constantly lying and very rude
Our bins wasn’t changed it was just piling up in the room . I asked for a late check out but they had us out of the room at 11 am
We had a flight the same night and was told to leave the hotel . The day we came to hotel we had to wait 40 minutes to speak to the hotel representative to book us in for the room
The apartment was really far to walk I complained that my wife has asthma and I have a bad hip so we can’t walk much again constantly lying about the room change

First of all, I made a reservation through Booking.com at Karma Hotel. When I arrived, I found out that I had actually been booked into a private chalet that had absolutely nothing to do with the hotel’s facilities or services, except for access to the swimming pool and the beach.

I went to the hotel and they told me that the booking was valid and that the location was correct, but that the reservation itself was not with them! I had to search for the phone number listed on the reservation, only to find out that it belonged to a company that rents out the chalets. I thought, “Okay, no problem,” and I checked into the chalet.

When I opened one of the kitchen cabinets, I found the scene shown in the picture. If it is not clear because I took the picture quickly, those are insects. The other side of the cabinet was full of the exact same insects, moving around as if they had gathered around something dead. The smell was absolutely horrible—I swear it was so bad that it reached the swimming pool outside.

I contacted the person responsible for the reservation, and she told me, “We’ll send housekeeping.” I said okay, even though this clearly was NOT a housekeeping issue. It wasn’t a matter of a spilled drink or a dirty surface. I had already explained the situation to her in detail, but I still agreed.

No one came.

I tried calling her, but she stopped answering my calls.

Later that evening, when I came back, I found a group of lizards gathered around that same cabinet. At that point, I decided there was absolutely no way I was going to stay in that place.

I called another number listed on the reservation and told him that, regardless of whether they changed the chalet or not, I was leaving because I was not going to stay there. He told me, “We’ll move you tomorrow at 12 PM.” I said okay.

The next day at 12 PM, nobody contacted me.

I called him—no answer.

The apartment is privately owned and is not part of the hotel, despite the listing giving the impression that you are booking a hotel accommodation. That distinction matters because the experience is completely different.

We were told to check in at the hotel concierge, so that's exactly what we did. It turned out we were actually supposed to be meeting someone, meaning we stood around with our luggage for around 30 minutes. The concierge gave us an all-inclusive wristband because we'd simply followed the instructions we'd been given. When the owner eventually arrived, they made an enormous issue out of this in front of the entire lobby, as though we'd deliberately done something wrong. It was embarrassing and completely unnecessary.

The apartment itself was also disappointing. It smelled, there were hairs all over the bedsheets, cupboards and floors, the toilet was leaking, there was no shower door and there was an opened drink left in the freezer. Cleaning standards were clearly poor.

For seven nights, we were given two towels and one toilet roll. We asked for these to be replenished and were told it would be sorted. We chased this five times and it still never happened.

The host also repeatedly messaged us trying to get us to book excursions through them. When we decided to book elsewhere, we were actually told, “Sir, we are really disappointed.” That's an astonishing way to speak to a paying guest. We booked our holiday to enjoy ourselves, not to be pressured into purchasing excursions through the host.

Then there is the security situation.

You have to wear a black wristband, which costs £2 each, and because the apartment isn't actually part of the hotel, you are repeatedly stopped and questioned by hotel security when entering and leaving through the main hotel. This happened so often that it genuinely made us feel like we were doing something wrong simply by trying to get to the apartment we had paid to stay in.

I didn’t like that the WiFi went out for a whole day and a half even after I asked for it to be turned on. I had to wait over a day and it interfered with my work

De opdringerheid van de personeel ,en arme kinderen die buiten opdringerig doen om te bedelen voor geld

El karma aqua beach resort management is very unprofessional you feel like your dealing with a local gard of a building who is will to take your mony without affording any service a big zero for Elkarma aqua beach resort management .

Que solicité me adelantaran un día mi estadía de 4 noches y no lo hicieron, a pesar que evidentemente lo podían hacer ya que la ocupación para el día que iba a estar era baja

Le faite de payer déjà l’autre et que sur place tout est encore payant que ce soit jeux ( aqua park, wifi ainsi que la nourriture) je trouvais ça pas top

Warning: Money Stolen from Room 😔

I'm torn about my stay at this hotel. The staff were lovely, location was about 40mins drive to the airport (but transport fare is cheap), and the hotel was neat and quiet. However, my experience was ruined when my money went missing from my room.

On the 4th day, I requested room service and left the room unattended. When I returned, the cleaner handed me 50 Egyptian pounds she'd found on the bed, but I didn't check the wardrobe where I'd stored my money. It wasn't until checkout the next day that I realised my envelope of US dollars was missing. There were two people in the room a man and the woman who handed the 50 pounds. The dollar notes was placed neatly in a green envelop of ramsden jewelry in the wardrobe.

Despite reporting it, no one seems to have seen anything. I'm really disappointed as I'm sure my money didn't just vanish. Unfortunately, this experience has left a sour taste, hence my low score.

L’appartement n’était pas propre. Le lit était fait mais les draps pas changé, tâchés avec des chèvres et des poils. La salle pas nettoyé, pas de papier toilette, un savon usagé sur le lavabo. J’ai dû demander le nettoyage le lendemain. J’ai réservé une activité, je devais payer en rentrant. À 18h45 je préviens que je suis rentrée, on toque à ma porte à 23h alors que je dormais pour me demander le règlement qui aurait pu attendre la veille. L’activité était à 20€, on m’a réclamé 30€. Le lendemain matin on m’a remboursé après avoir dû envoyer les photos du sites et d’activité similaires. Je demande le check-out à 11h15, on me dit être là dans moins de 30 minutes, au final j’ai attendu jusqu’à 12h20 en recevant un simple audio pour me dire de laisser la clé à la sécurité. C’est ma première mauvaise expérience de logement en Égypte. Avec un manque de considération certain. Le salon de coiffure, une pure escroquerie, 35€ pour deux tresses collées que j’ai défait la veille et que vous pouvez faire mieux en ville pour 10€. Le spa hors de prix, plus cher qu’en France pour une qualité vraiment inférieure.

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