The SanRock Hotel

Hotels
Um Uthaina 6th Circle , Al-Jami'ah Sub-District , jo

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Facilities

Health or beauty spa nearby
Nightclub
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
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Review Highlights

Pros:
Very helpful and friendly staff (multiple receptionists and service team praised by name)
Cleanliness of rooms noted positively by several guests
Convenient/central location (near university and key spots)
Tasty breakfast and courteous kitchen staff
Helpful doormen and accommodating reception
Cons:
Persistent cigarette smell in hallways and some rooms
Rooms and hotel feel old/tired and need updating
Occasional unexplained noise (including during holidays)
Issues with amenities: missing items and delays in providing them
Parking complications and extra fees (late check-out charge noted)

Categories

Cleanliness
1
Mixed reports: several guests praised very good cleanliness of rooms and hotel, but multiple reports of pervasive cigarette smell in halls and some rooms lowered the cleanliness impression.
Service
1
Consistently very positive: many guests singled out reception and service staff (e.g., Lina, Samah, Kazem, Hiba, Shahd, Abu Adel) for professionalism, helpfulness and friendliness.
Location
1
Generally praised as convenient and central (near the university and city), described as a useful location for reaching key places.
Room Quality
1
Rooms described as tired/old and in need of updating; guests reported signs of aging and that some room elements felt worn.
Amenities
1
Some negative notes about availability of expected room items, delays in getting replacements, parking complications and extra fees (e.g., late check-out charge).
Value for Money
1
Mixed-to-positive: one review calls the value reasonable, though extra charges (late check-out) and room condition temper the perception.
Food and Beverage
1
Breakfast and kitchen staff received compliments (breakfast described as tasty and kitchen staff/cook praised).
Overall Experience
1
Overall mixed: excellent and repeatedly praised service raises the experience, but cigarette smell, dated rooms and occasional noise/operational issues pulled the overall impression down.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-25 18:49

Property Description

Experience unparalleled comfort at The SanRock Hotel, your perfect haven in Amman.

Luxurious Accommodations
Relax in our spacious, air-conditioned rooms equipped with modern amenities including a flat-screen TV, minibar, and a private bathroom with a bidet, ensuring an indulgent stay.

Gourmet Dining Options
Savor delectable dishes at our on-site restaurant, featuring diverse menus from African, American, and Brazilian cuisines, along with vegetarian and halal offerings to delight every palate.

Unmatched Services
Enjoy our 24-hour front desk, concierge services, and airport transportation for your convenience. Plus, stay connected with complimentary WiFi throughout the property.

Elevate your experience in Amman by booking your stay at The SanRock Hotel today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
I
Isiah • family_with_children • us
10
Pros:

Host Receptionist Hiba was a Great help with recommendations and staff was great.. 8th bar was a plus great view & service.

2026-04-02 • via Nuitee
M
Malik • family_with_children • jo
5
2026-02-22 • via Nuitee
M
Mamdooh • couple • jo
2
2026-02-10 • via Nuitee
O
Omar • solo_traveller • sa
10
الراحه والجمال
Pros:

الاقامه ممتازه والموظفين رائعين وخصوصا الاخت لينا والاخ كاظم ابو عادل

2026-01-22 • via Nuitee
M
Mohammad • couple • il
10
Pros:

النظافة والخدمة رائعة وأخص بالذكر موظفة الاستقبال لينا كانت رائعة

2026-01-20 • via Nuitee
A
Alali • couple • jo
10
2026-01-19 • via Nuitee
محمود • solo_traveller • sa
10
2026-01-19 • via Nuitee
A
Abbas • extended_group • iq
10
Pros:

جيد جداً

2026-01-19 • via Nuitee
N
Nour • solo_traveller • jo
9
Wonderful
Pros:

A wonderful experience, excellent staff, and outstanding service. Special thanks to Ms. Samah, the reception manager, for her professionalism and kindness, and to all the reception staff for their cooperation and courtesy.

2026-01-19 • via Nuitee
محمود • couple • il
10
Pros:

بجنن

Cons:

ممتاز

2026-01-19 • via Nuitee
M
Mohammed • couple • sa
8
الإقامة جميلة
Pros:

المكان نظيف والإفطار زين الموقع قرب الجامعة
اشكر الأخت شهــد على الاستقبال والخدمه الطيبة

Cons:

بعيد عن وسط البلد

تسجيل خروج متاخر 40 دينار اردني

2026-01-18 • via Nuitee
S
saadia • couple • au
4
Old hotel needs updating and proper cleaning
Pros:

The staff and especially the doormen were extremely nice and helpful. The location was not far from most places, needs a taxi but there’s some nice cafes around it. The kitchen staff were also very nice the issue is with the hotel although their staff were super accomodating.

Cons:

The hotel felt a bit deserted there was cigarette smell everywhere. We were told there would be filming for a show near our room and to advise if we had any issues the filming was for the whole day although we were ok as we were going to be out all day when we returned the crew was still there and smoking in the hallways. The smell came to the rooms. The lifts the hallways everywhere reeked of cigarette smoke, we had requested a no smoking room and it smelt like cigarettes too not sure if the smell was coming from the ducts.

2026-01-10 • via Nuitee
W
Wesam • couple • jo
1
Cons:

الازعاج عدم توفر كثير من الاشياء الخاصة بالغرفة والتأخير في الحصول عليها

2026-01-09 • via Nuitee
N
Najdat • couple • de
9
Freundliches und professionelles Personal, sehr gute Sauberkeit im gesamten Hotel, leckeres Frühstück mit aufmerksamem K
Pros:

Das Personal war sehr freundlich und professionell, besonders Frau Samah im Management sowie Herr Kazem im Serviceteam. Das Hotel und die Zimmer waren sehr sauber, das Frühstück lecker und der Koch äußerst nett. Die zentrale Lage des Hotels ist ideal und ermöglicht eine einfache Erreichbarkeit vieler wichtiger Orte in der Stadt.

Cons:

Gelegentlich gab es unerklärlichen Lärm, dessen Ursache nicht klar war. In der Silvesternacht wurde der starke Anstieg der Besucherzahlen, insbesondere bei der Nutzung der Aufzüge und Sanitärbereiche, organisatorisch nicht optimal gehandhabt. Zudem wurde angegeben, dass Parkplätze dem Hotel zur Verfügung stehen, in der Praxis kam es jedoch vor, dass externe Personen ohne offizielle Berechtigung zusätzliche Gebühren für das Parken verlangten.

2026-01-05 • via Nuitee
A
Amer • family_with_children • jo
1
2026-01-05 • via Nuitee
A
AL-momani • family_with_children • jo
7
2025-12-29 • via Nuitee
J
Joanne • family_with_children • au
8
Useful location, reasonable value for money, excellent staff
Pros:

Very clean and the staff were exceptionally kind and helpful

Cons:

Everything in the room was just a bit tired

2025-12-29 • via Nuitee
F
Fares • couple • eg
8
2025-12-26 • via Nuitee
H
Hazem • solo_traveller • ps
8
جيد جدا
Pros:

الموقع النظافه

Cons:

لا شي

2025-12-25 • via Nuitee
K
Kabha • family_with_children • il
9
2025-12-21 • via Nuitee