Las palmas Hotel Tucson

Hotels
5251 South Julian Drive , Tucson , US

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Free
Children allowed

Facilities

Parking
Free Parking
Non-smoking rooms
Air conditioning
Room service
Family rooms
Garden
Non-smoking throughout
Private parking
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Decent/comfortable beds reported by multiple guests
Some reviewers called it good value for the price
Close to the airport / acceptable location for some
A few mentions of friendly or excellent staff
Cheap laundry prices
Cons:
Serious cleanliness problems: stained carpets (including possible blood), dirt, hair, roach
Deposit/refund issues and claims of being overcharged or not refunded
Front desk closed/unattended, overbooking and delays obtaining rooms
Unhelpful or unpleasant staff in several reports (including accusations and police involvement)
Lack of basic amenities (no coffee, no breakfast) and broken room fixtures (bathroom door)

Categories

Cleanliness
1
Multiple reviews report stained/dirty carpets (including apparent blood), stained towels, hair in beds, trash under beds, roach sighting and overall bad smells — clear and recurring cleanliness failures.
Service
1
Service is mixed but leans negative: several reports of closed/unattended front desk, unhelpful or unpleasant staff and slow/no refund handling, though a few reviews mention friendly or excellent staff in individual cases.
Location
1
Location is noted positively in multiple reviews (close to the airport, 'location was okay') though some guests found surrounding residents unsettling; overall location value is a relative strength compared with other issues.
Room Quality
1
Beds are often described as comfortable, but room quality is undermined by dirty carpets, broken bathroom doors, smell and instances of occupied rooms being reassigned — net negative on room condition.
Amenities
1
Guests repeatedly report a lack of in-room amenities (no coffee, no breakfast in some cases) and limited facilities; amenities are below typical expectations for pleasant stays.
Value for Money
1
Several guests explicitly call the stay 'good value' or note low prices/cheap laundry; despite service and cleanliness problems, many felt the nightly rate/bed comfort provided reasonable monetary value.
Food and Beverage
1
Food/beverage offerings are minimal or absent for many guests (no breakfast, no in-room coffee reported), producing a small negative impact.
Overall Experience
1
Overall experience skews negative due to repeated cleanliness issues, deposit/refund disputes, overbooking/closed reception incidents and occasional confrontational staff actions, despite some positive notes on beds, price and occasional good staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-07 06:30

Property Description

Welcome to Las Palmas Hotel Tucson, where comfort meets convenience in the heart of the desert!

Prime Location
Nestled just miles from Tucson's key attractions, you'll enjoy easy access to Arizona Stadium, Tucson Convention Center, and engaging spots like the Reid Park Zoo and Pima Air & Space Museum.

Relaxing Garden Oasis
Unwind in our picturesque garden, where tranquility meets the beauty of nature—perfect for morning coffee or evening strolls.

Excellent Amenities
Our 4-star service includes room service and complimentary private parking, ensuring a hassle-free stay whether you're here for business or leisure.

Don’t miss the chance to experience luxurious comfort in Tucson—book your stay at Las Palmas Hotel today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
C
Craig • couple • us
1
2026-10-29 • via Nuitee
P
Percillia • couple • us
6
Pros:

The room was cozy and comfy.

Cons:

We had a garden view. Well no garden. The pool was locked cause it was nasty for my son to swim. In our room the hoskeeper needs to check in everything. We had a water and soda in the fridge.

2026-10-27 • via Nuitee
L
Luis • couple • us
1
2026-10-27 • via Nuitee
G
Gary 2 • couple • us
9
2026-10-26 • via Nuitee
R
Raymond • solo_traveller • us
1
Never again
Pros:

Not much

Cons:

The pool was super dirty and you couldn't even use it.
And there were people living there and kids running around all the time, and it smelled like nothing but marijuana everywhere

2026-10-10 • via Nuitee
S
Sallard • solo_traveller • us
6
2026-09-14 • via Nuitee
S
SUEANN • couple • us
7
2026-09-05 • via Nuitee
K
Kimberly • solo_traveller • us
1
warning absolute nightmare hotel
Pros:

not really anything to be honest unfortunately they lived up to all the bad reviews I read

Cons:

room not clean, somebody tried coming in room a few times, only one hand towel, no shower curtain bought and left brand new shower curtain, never saw housekeeping in a 3day visit, room smelt like sewage backed up, did not receive deposit back even though we left room cleaner than when we checked in! there was no reason for them to keep deposit at all $100 is alot to keep for such a low rent ghetto room i could have stayed in a five star hotel same or less cost than this nightmare this hotel should not even be on booking.com at all let alone be charging the prices they are they should be ashamed they are nothing but criminals robbing people every chance they get

2026-08-26 • via Nuitee
R
Rios • solo_traveller • us
1
2026-08-19 • via Nuitee
M
Marmion • solo_traveller • us
10
2026-08-18 • via Nuitee
R
Ramon • couple • us
1
2026-08-18 • via Nuitee
R
Rose • couple • us
1
Our stay could have been real nice but the pool was nasty. I would not recommend for others to stay at your property.
Pros:

Pool has not been cleaned or even chemical treated. Didn’t want to swim at all.

Cons:

Grounds could be cleaned better dirty.

Lock into room was extremely difficult to open with key. Needs replacing.

The phone did not work in the room.

Toilet float needs replacing.

Room air was not 100% room was hot.

No one around to report as office was closed.

No drop box for key so put through front door crack and dropped on lobby floor.

Bed was comfortable.

2026-08-16 • via Nuitee
R
Rene • couple • us
3
no recomiendo
Pros:

está amplio y nice pero tiene sus cositas

Cons:

tiene un olor cuando entras al lobby y más a los cuartos y son medio mamones aparte dijieron q te regresan el depósito ya eh pasado 2 semanas y nada muy mala información

2026-08-09 • via Nuitee
D
Duda • solo_traveller • us
1
2026-08-04 • via Nuitee
I
Irfan • solo_traveller • us
8
2026-07-25 • via Nuitee
I
Irfan • couple • us
8
2026-07-25 • via Nuitee
S
Saenz Hernandez • solo_traveller • us
5
Cons:

El olor en la recepción y el cuarto

2026-07-22 • via Nuitee
P
Panto • family_with_children • us
8
Pros:

Está bien el hotel?

Cons:

Lo que no me gustó, fue que no pude dormir por la gente que estaba en el país piso de arriba que hizo mucho ruido, pero en sí, el hotel está bien

2026-07-20 • via Nuitee
J
Jose • couple • us
1
Horrible
Pros:

The property scam me out my deposit due to previous stains on the wash towels

Cons:

I was scam out my $100 deposit due to alleged stains on a towel from a shower

2026-07-13 • via Nuitee
A
Alynna • couple • us
1
They are a scam and the stay was nasty.
Pros:

Nothing it was smelly and dirty.

Cons:

Everything it was dirty.

2026-07-12 • via Nuitee