Las Palmas Airport Inn

Showed up no staff to check us in. Called them and rang the door cam, waited an hour. Arrived at 8.30pm no staff, no front desk. Other guests in the same situation had to book accommodation with another hotel. Refused refund. Avoid at all cost. Terrible

N/a

Saw a few cockroaches going to the room and 1 inside

The TVs are kind of difficult to work with. And the phone wasn’t working.

It was dirty, non of the amenities work. The people looked sketchy. Also I think people live there. It’s not safe here and the location is off the freeway on a back street. Not a safe location

Long story short: Abandoned by desk clerk who went home unaware he gave us a bad room key card, forcing us - and two other sets of guests - to find another hotel late at night.
Details: We phoned Las Palmas at 7:30pm and left an answering machine message we would not arrive until 10pm. We show up at five minutes before ten, and the front desk clerk is waiting in his car at the office lobby door. He gets out when we arrive and opens the office and tries to find our reservation, but their system is down. He says he never got our voice message from earlier and he was just about to leave. I asked if they served any breakfast and he says the motel is under new management and they've not worked out such details yet. He xeroxes my driver's license and gives me two key cards for the room and directions how to park and walk in to the complex. My wife and I drive down a few hundred feet and park and carry our bags across the courtyard to the room …and the key cards do not trigger open the door. Red light-red light-red-light. I dropped the bags and ran to the office - but the clerk had already left. The another car of guests - two women and two kids who did not speak English - drove up to the locked office. The phone number on the lobby door led to an answering machine and a Spanish voice greeting. The phone number on the property map to another answering machine. The phone number on the email reservation receipt was for MEXICO! Another man walked up with a backpack and he was out of luck as well. So at 10:30 there's THREE sets of guests with reservations who are ABANDONED and forced to call about for new lodging after 10 at night. UNCONSCIONABLE! Three sets of guests with reservations left STRANDED with not even a way to reach anyone on the property, let alone by three different phones! We phoned a Red Roof nearby and they had a clerk at her counter ready to give us a room. How can your site represent a business that CANNOT FUNCTION?? We'll never use...

The location was a little secluded

El mantenimiento, ya que es un hotel que tiene ya varios años y necesita algunos cambios.

Have nothing negative to say. Its ALWAYS been a pleasure to stay here!

Very private

When the neighbor went out to smoke a cigarette, the smoke would blow in though my ac/heat unit.

It would be great if there were more snack and drink options in the lobby. I bought a generic bottle of water and a can of sprite for $4. There was only cup-o-noodles for food.

I wish the jacuzzi had been in operation