City Life Port Hotel

Hotels
Ikarou 50 , Heraklion Municipal Unit , gr

Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Car hire
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
Unhelpful management
Unsatisfactory room quality

Categories

Cleanliness
1
Negative mention of housekeeping services not being provided; room cleanliness was not satisfactory.
Service
1
Mixed reviews; some staff were friendly, but there was significant complaint about the manager's lack of concern for guests.
Location
1
Generally positive sentiment for the location between the city center and the airport.
Room Quality
1
Room quality was criticized, described as tired and needing a makeover.
Amenities
1
Amenities like free WiFi and snack bar received positive remarks.
Value for Money
1
Guests felt the hotel was overrated and not worth the price paid.
Food and Beverage
1
Breakfast was mentioned as average or unsatisfactory.
Overall Experience
1
Overall negative experience with complaints about service and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-28 01:02

Property Description

Discover the perfect blend of comfort and convenience at City Life Port Hotel, just a stone's throw from Heraklion Port.

Modern Accommodations
Enjoy our fully air-conditioned rooms, featuring essential amenities such as a fridge and TV. Some rooms even boast balconies with stunning city views for a relaxing retreat.

Refreshing Refreshments
Unwind at our bar, where you can indulge in soft drinks and refreshing beverages after a day of exploring. It's the ideal spot to mingle with fellow guests or relax by yourself.

Prime Location
With Heraklion's popular attractions just a short stroll away, including the Archaeological Museum and vibrant local eateries, your adventure in Crete awaits just outside your door.

Escape to a memorable stay at City Life Port Hotel and book your getaway today!

Important information:

Please note that from 1 November to 31 March the reception will not be operating from 19:00 till 07:30.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Parking is subject to availability due to limited spaces.

Check-in and check-out hours:

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
B
Bernard solo_traveller fr
7
Pros:

L'accueil

2026-01-19 via Nuitee
M
Milivoj couple rs
2
Cons:

On the night we arrived nobody was there on reception, so we were waiting for a more than 1h on the front.
Calling them, lady showed up after one h telli g us that we have no reservation. We showed her our booking confirmation and finally after that we got our room.
So after 1.5h
AC didn’t work as well, for 2 nights
So in our oppinion this hotel is overrated and is not value for money.
3/10
Better choose Chania or Rethymno, 2 pretty cities for vacation

2026-01-19 via Nuitee
B
BRUNO couple fr
10
Très bon séjour sur HERAKLION
Pros:

bonjour
Emplacement super entre centre ville et aéroport. Station service pour laver le véhicule de location et refaire le plein en face de l'hôtel . Et surtout merci à l'accueil chaleureux de Nikos et sa collègue d'une gentillesse exceptionnelle. Pour le dernier jour de séjour nous avons pu laisser nos bagages à l'hôtel avant de repartir de Crète tard dans la soirée .

2026-01-19 via Nuitee
J
Julien family_with_children fr
7
2026-01-19 via Nuitee
M
Martin solo_traveller gb
10
Great value for money
Pros:

Spotlessly clean hotel, polite employees who are always with a good morning and a smile, beautiful decoration. Free Wifi and snack a bar at the hotel is also available..!

2026-01-19 via Nuitee
K
KONSTANTINOS couple gr
8
Pros:

ΠΡΩΙΝΟ ΙΚΑΝΟΠΟΙΗΤΙΚΟ

Cons:

Ο ΘΟΡΥΒΟΣ ΤΟΥ ΨΥΓΕΙΟΥ ΤΟ ΒΡΑΒΥ Ι

2026-01-19 via Nuitee
M
Mariangela family_with_children it
8
Pros:

posizione ottima sia per andare in centro a piedi in pochi minuti sia per uscire da heraklion in macchina. vista particolare. l'hotel si trova molto vicino all'aeroporto e su una strada trafficata. le finestre sono abbastanza insonorizzate e noi non abbiamo avuto problemi a dormire ma se avete il sonno leggero cercate un posto più riparato. staff accogliente e disponibile.

2026-01-19 via Nuitee
A
Agnes family_with_children nl
7
2026-01-19 via Nuitee
J
Jo couple nz
7
Functional
Pros:

The hotel was the perfect location for an early morning sailing from the port. We had an “inside” room which felt claustrophobic.

However, it did serve its purpose.

Cons:

The room was very tired, it could do with a makeover new furniture and new towels.

2026-01-19 via Nuitee
G
Gregory family_with_children ch
9
2026-01-19 via Nuitee
A
Artur solo_traveller ru
10
2025-12-17 via Nuitee
U
Ulrike couple de
8
Pros:

Wir waren wegen des archäologischen Museums in Heraklion, toll

Cons:

Gut

2025-12-04 via Nuitee
T
Terrance solo_traveller ca
1
Pros:

Location and proximity to bus station.

Cons:

Lack of concern by hotel manager as to the care and comfort of guests.

Of particular note is the fact that housekeeping services were not provided.

In the morning I placed the Please Make up my Room on the door, but upon return in the afternoon the room had not been cleaned .

I confronted the manager "Hercules" who I noticed had sat on his ass all day at reception and was met with the simple reply "No housekeeping today"

There was no further explanation, apology, action or offer to compensate.

I point out that this in fact identified on Booking.Com as a hotel and not a Borstal, Borstal, Air b&b or guesthouse.

I was left to my own devices to clean the room, make the bed and scramble to find towels and water.

I should point out that I am a 70 year old pensioner with a bad back. I scrolled and saved all year to be able to afford an annual vacation and quite frankly did not receive the service at this hotel for which I paid.

I hope this is not emblematic of the sort of treatment I will continue to receive on the remainder of my holiday.

2025-11-20 via Nuitee
R
RolArn couple de
6
Pros:

Die Lage,

Cons:

Das Frühstück

2025-11-17 via Nuitee
D
Dimitrios solo_traveller cy
10
2025-11-17 via Nuitee
M
Michel family_with_children ca
10
2025-11-14 via Nuitee
D
Darina solo_traveller cz
9
2025-11-11 via Nuitee
R
Richard solo_traveller ie
8
2025-11-09 via Nuitee
V
Virginia solo_traveller ar
10
Espectacular
Pros:

El recibimiento y la comodidad del espacio del lugar

Cons:

No de la propiedad todo me gustó, quizás las avenida principal mucho tránsito como peaton sin vehículo

2025-11-07 via Nuitee
E
Eve family_with_children ee
8
Pros:

Väga tore lahke pererahvas. Toa tapeet lõi meeldiva meeleolu. :) Põhiline pluss meie jaoks oli asukoht sadama lähedal.

2025-11-05 via Nuitee