City Life Port Hotel

Hotels
Ikarou 50 , Heraklio Town , GR

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Business center
Heating
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Very good location (near centre, airport, port and bus station)
Friendly/warm staff praised by multiple guests
Spotlessly clean reported by some guests
Free Wi‑Fi and on-site snack/bar; convenient nearby services
Cons:
Service failures: long wait at reception, manager indifferent, housekeeping not provided
Room quality issues: tired furnishings, claustrophobic inside rooms, AC problems
Noise issues (main avenue, fridge) for light sleepers
Mixed value for money — some find it overrated

Categories

Cleanliness
1
Mixed signals: some guests describe the hotel as 'spotlessly clean' while at least one guest reported having to clean their own room because housekeeping did not run — overall slightly negative due to reliability issues.
Service
1
Mixed: multiple mentions of warm, polite and welcoming staff (Nikos and colleagues), but also serious service failures (reception absent on arrival, indifferent manager) — on balance slightly positive because several reviews praise staff friendliness despite isolated failures.
Location
1
Consistently positive: praised as very well located (between city centre and airport, near port and bus station), convenient for sightseeing and early departures.
Room Quality
1
Negative: several reports of tired rooms, claustrophobic 'inside' room, AC not working for two nights and dated furniture/towels — room quality is a clear weak point.
Amenities
1
Mildly positive: mentions of free Wi‑Fi, snack/bar and nearby services (garage/filling station). Amenities exist but are basic.
Value for Money
1
Mixed: some guests call it 'great value', another found it 'overrated' and 'not value for money' — overall neutral.
Food and Beverage
1
Neutral: breakfast described as satisfactory by some; a couple of brief negative mentions but no strong consensus either way.
Overall Experience
1
Mixed overall: location and friendly staff earn praise, but service lapses (reception absence, no housekeeping), room condition and occasional noise drag the overall experience down slightly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-25 10:52

Property Description

Discover the perfect blend of comfort and convenience at City Life Port Hotel, just a stone's throw from Heraklion Port.

Modern Accommodations
Enjoy our fully air-conditioned rooms, featuring essential amenities such as a fridge and TV. Some rooms even boast balconies with stunning city views for a relaxing retreat.

Refreshing Refreshments
Unwind at our bar, where you can indulge in soft drinks and refreshing beverages after a day of exploring. It's the ideal spot to mingle with fellow guests or relax by yourself.

Prime Location
With Heraklion's popular attractions just a short stroll away, including the Archaeological Museum and vibrant local eateries, your adventure in Crete awaits just outside your door.

Escape to a memorable stay at City Life Port Hotel and book your getaway today!

Important information:

Please note that from 1 November to 31 March the reception will not be operating from 19:00 till 07:30.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
G
Georgia Psilopoulou • couple • de
10
2026-11-06 • via Nuitee
M
Mathieu • couple • fr
1
2026-11-02 • via Nuitee
A
Andreas • extended_group • cy
8
2026-10-31 • via Nuitee
N
Nicole • solo_traveller • de
8
Pros:

Location....distance to the Port...in walking distance.
Very helpful staff...thank you Nikos....waited late for me and my late ferry.

2026-10-28 • via Nuitee
C
Cameron • solo_traveller • au
9
Excellent value for staying near the ferry
Pros:

Staff were friendly and offered a welcome drink and cake at check in

Room was very comfortable with a fridge, balcony and view of my boat and comfortable clean bed

Located very close to the port .. literally turn left out the door and walk 50m then turn right onto the short street leading straight to the ferry

Down the street, 1 min past McDonald’s is a great chicken shop.. huge serves and great prices

Also, the hotel is 15min walking distance to old town and 10mins walk to the central bus station as well .

NB: The walk does have a mild ascent to the hotel in the last 5-8mins

All up: highly recommended if you need a bed near the port

Cons:

Nothing at the price

2026-10-23 • via Nuitee
L
Laurentiu Banescu • extended_group • ro
10
2026-10-22 • via Nuitee
X
Xabier • couple • es
7
Pros:

Ubicación

Cons:

Decoración un poco antigua

2026-10-21 • via Nuitee
E
Elly • couple • nl
8
Pros:

Dichtbij de haventerminal.
Zeer vriendelijke receptionist, welkomstdrankje en upgrade van kamer. Goede prijs-kwaliteit verhouding.

2026-10-20 • via Nuitee
S
Sascha • couple • de
8
Perfekt für eine Nacht vor dem Rückflug
Pros:

Das Personal an der Rezeption war sehr freundlich, zur Begrüßung gab es einen Raki. Für den Abend haben wir noch eine kleine Flasche mit aufs Zimmer nehmen können. Sehr lieber zusätzlicher Service. Gute Lage; 10 bis 15 Minuten zu Fuß ins Zentrum. Bushaltestelle direkt vor der Tür und nur 15 Minuten Fahrzeit bis zum Flughafen. Vom Balkon einen schönen Blick auf den Hafen. Aufgrund der Lage (Hauptstraße und Flughafen) ist es dort nicht sonderlich ruhig. Für eine Nacht vorm Rückflug aber optimal. Kleines Frühstück mit gutem Kaffee am Morgen.

Cons:

Keine Kritik sondern ein Hinweis: Frühstück wurde ab 8:15 serviert. Wer also einen besonders frühen Flug hat und das Hotel zeitig verlassen muss, sollte das besser zuvor abklären.

2026-10-20 • via Nuitee
G
Greta • solo_traveller • it
8
Ottima esperienza, ci tornerei
Pros:

Posizione vicino alla stazione dei pullman

Cons:

Stanza un po’ piccola

2026-10-18 • via Nuitee
V
véronique • family_with_children • fr
8
2026-10-18 • via Nuitee
T
Thierry • solo_traveller • fr
8
2026-10-16 • via Nuitee
A
Ana • solo_traveller • ch
6
2026-10-15 • via Nuitee
R
Robert • family_with_children • au
9
2026-10-13 • via Nuitee
G
Gaynor • extended_group • gb
8
Good value, helpful staff and clean
Pros:

Clean and good location for what we needed. Good value for money. And helpful staff even arranged taxi to airport.

2026-10-13 • via Nuitee
D
durantel pascal • solo_traveller • fr
7
Pros:

La proximité avec le port , les bus

Cons:

Le manque de luminosité

2026-10-12 • via Nuitee
M
masaun • solo_traveller • us
10
Perfect. Great staff!
Pros:

Ideally located. Wonderful staff. Super kind about bag storage. Room was cosy and clean

2026-10-11 • via Nuitee
P
Peta • family_with_children • au
7
2026-10-10 • via Nuitee
J
John • couple • us
9
Pros:

Very convenient to ferry and rental car agencies. Room was very comfortable. Staff were helpful & friendly. Good value

2026-10-10 • via Nuitee
S
Sebastian • solo_traveller • at
7
2026-10-10 • via Nuitee