City Life Port Hotel

Hotels
Ikarou 50 , Heraklion Municipal Unit , gr

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Business center
Heating
Terrace
Family rooms
Lift / Elevator
Luggage storage
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Review Highlights

Pros:
Very good location (near centre, airport, port and bus station)
Friendly/warm staff praised by multiple guests
Spotlessly clean reported by some guests
Free Wi‑Fi and on-site snack/bar; convenient nearby services
Cons:
Service failures: long wait at reception, manager indifferent, housekeeping not provided
Room quality issues: tired furnishings, claustrophobic inside rooms, AC problems
Noise issues (main avenue, fridge) for light sleepers
Mixed value for money — some find it overrated

Categories

Cleanliness
1
Mixed signals: some guests describe the hotel as 'spotlessly clean' while at least one guest reported having to clean their own room because housekeeping did not run — overall slightly negative due to reliability issues.
Service
1
Mixed: multiple mentions of warm, polite and welcoming staff (Nikos and colleagues), but also serious service failures (reception absent on arrival, indifferent manager) — on balance slightly positive because several reviews praise staff friendliness despite isolated failures.
Location
1
Consistently positive: praised as very well located (between city centre and airport, near port and bus station), convenient for sightseeing and early departures.
Room Quality
1
Negative: several reports of tired rooms, claustrophobic 'inside' room, AC not working for two nights and dated furniture/towels — room quality is a clear weak point.
Amenities
1
Mildly positive: mentions of free Wi‑Fi, snack/bar and nearby services (garage/filling station). Amenities exist but are basic.
Value for Money
1
Mixed: some guests call it 'great value', another found it 'overrated' and 'not value for money' — overall neutral.
Food and Beverage
1
Neutral: breakfast described as satisfactory by some; a couple of brief negative mentions but no strong consensus either way.
Overall Experience
1
Mixed overall: location and friendly staff earn praise, but service lapses (reception absence, no housekeeping), room condition and occasional noise drag the overall experience down slightly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-25 10:52

Property Description

Discover the perfect blend of comfort and convenience at City Life Port Hotel, just a stone's throw from Heraklion Port.

Modern Accommodations
Enjoy our fully air-conditioned rooms, featuring essential amenities such as a fridge and TV. Some rooms even boast balconies with stunning city views for a relaxing retreat.

Refreshing Refreshments
Unwind at our bar, where you can indulge in soft drinks and refreshing beverages after a day of exploring. It's the ideal spot to mingle with fellow guests or relax by yourself.

Prime Location
With Heraklion's popular attractions just a short stroll away, including the Archaeological Museum and vibrant local eateries, your adventure in Crete awaits just outside your door.

Escape to a memorable stay at City Life Port Hotel and book your getaway today!

Important information:

Please note that from 1 November to 31 March the reception will not be operating from 19:00 till 07:30.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
T
Thomas • solo_traveller • au
8
2026-08-08 • via Nuitee
T
Tamaralea • family_with_children • ca
7
2026-08-08 • via Nuitee
M
Maureen • solo_traveller • gb
8
Pros:

Near the port, walked about 8 minutes to check in after midnight.

Cons:

A mix up with our self check in, appears our room card were taken by someone else, however staff responded quickly via whatsapp with a solution.

2026-08-08 • via Nuitee
S
Samy Mahdi • solo_traveller • nl
8
Nice stay, good value for money. Clean, and fully met my expectation.
Pros:

Very nice staff. Nikos welcomes everyone and shows them to the room.

2026-08-07 • via Nuitee
Σακης • couple • cy
7
2026-08-06 • via Nuitee
M
Masud Rana • solo_traveller • fr
5
Pros:

50%

2026-08-05 • via Nuitee
K
Konstantinos • solo_traveller • gr
10
2026-08-05 • via Nuitee
M
Marie-Aude • family_with_children • fr
5
Hôtel correct pour une nuit, pas plus!
Pros:

Chambre avec une sorte de séparation entre les lits des enfants et le lit double. Taille de chambre correcte.
Assez rapide d'accéder au port.

Cons:

Pas de fenêtre sur l'extérieur, meubles vétustes, style de l' hôtel un peu glauque. pas de parking et surtout l'entrée de l'hôtel se trouve sur un boulevard très fréquenté sans trottoir, avec les grosses valises il faut marcher sur la route, la trajet n'est pas très sécurisant pour rejoindre le port.

2026-08-04 • via Nuitee
F
frédéric Auru • extended_group • fr
6
Pros:

Hotel bien situé sur le port.

Cons:

Le côté rue est un peu bruyant.

2026-08-04 • via Nuitee
G
Giorgia • extended_group • it
8
2026-08-04 • via Nuitee
T
Theodoros • solo_traveller • gr
9
Pros:

Άνετο δωμάτιο για 4 άτομα με μεγάλη βεράντα

2026-08-03 • via Nuitee
B
Bogdan • solo_traveller • ro
9
2026-08-02 • via Nuitee
C
Cherif • couple • fr
9
Pros:

Jolie vue sur le port

2026-08-02 • via Nuitee
L
Lianna • family_with_children • gb
8
Convienient location
Pros:

Very close to the port and bus station (3-5 minute walk) and 10 minutes to the archeological museum and edge of the old town. Friendly owners who gave us refreshments on arrival.

Cons:

We were awoken at 3am by a phone call between hotel staff and a guest in a room near ours- there was obviously a problem that needed to be resolved but banging on doors and talking loudly in an echoey hall wasn’t the best!

2026-08-02 • via Nuitee
S
Sophia • family_with_children • au
6
2026-08-02 • via Nuitee
F
Francesco • family_with_children • it
8
2026-08-02 • via Nuitee
F
Faroek • extended_group • nl
9
Uitstekend
Pros:

Dicht bij de Port

Cons:

Gastvrijheid

2026-07-25 • via Nuitee
J
Javier • couple • es
9
2026-07-24 • via Nuitee
A
Alessio • solo_traveller • it
7
Ottimo come appoggio
Pros:

Ci hanno accolti con una bevanda tipica greca in frigo. Molto cordiali anche a distanza per il checkin in autonomia vista la tarda ora nella quale siamo arrivati.
Stanza ampia e pulita.

Cons:

Forse i letti singoli leggermente scomodi e un pochino troppi rumori generici (condizionatori etc) ma niente di grave

2026-07-24 • via Nuitee
C
Catalin Dan • family_with_children • ro
1
DE EVITAT !
Pros:

Poziția lângă port

Cons:

Cameră de 4 locuri nu avea geam spre exterior baia extrem de mică nu au loc două persoane în ea și mirosul din cameră care normal ca nu are aerisire .

2026-07-23 • via Nuitee