Palais-Hotel Erzherzog Johann

Hotels
8.5 (4406 reviews)
Sackstraße 3-5 , Graz , at

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
7.64
Some guests mentioned the room was clean, but there were also complaints about odors and issues with maintaining cleanliness.
Service
9.11
Most guests praised the helpful and friendly staff, indicating a high level of service.
Location
9.15
Guests consistently noted the great central location of the hotel as a major pro.
Room Quality
8.1
Rooms were described as large and beautiful, though some found them a bit shabby and in need of renovation.
Amenities
8.63
Amenities were generally regarded positively, though some guests expressed a need for better communication regarding breakfast and available services.
Value for Money
8.09
Overall perceived as good value for the service and location, but some guests noted issues with their room assignments affecting value perception.
Food and Beverage
8.64
Most guests enjoyed the breakfast with a good variety, although there were some service issues noted.
Overall Experience
8.61
Most guests expressed a desire to return, indicating a strong overall experience despite a few reported issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:33

Property Description

Luxurious Accommodation in the Heart of Graz

Prime Location: The Palais-Hotel Erzherzog Johann is ideally located in Graz's old town, just a stone's throw away from the main square. Guests can easily explore the city's main attractions due to its central location.

Exquisite Dining and Entertainment: Indulge in a delightful experience at the renowned "Ernst Fuchs Bar" within the hotel premises, offering a wide array of cocktails and refreshments. Perfect for unwinding after a day of sightseeing.

Relaxation and Wellness: After a day of exploration, guests can rejuvenate in the hotel's sauna, infrared cabin, and fitness room. The individually furnished rooms, reflecting a baroque palace's elegance, provide a luxurious retreat for visitors.

Experience the perfect blend of history and modern comfort at Palais-Hotel Erzherzog Johann. Book your stay now and immerse yourself in Graz's charm.

Important information:

When booking 5 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 22 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children from 7 years old to 14 years old stay for € 23 per person per night when using an available extra bed.
    People 15 years old and over stay for € 36 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 4406 reviews
Cleanliness: 7.64
Service: 9.11
Location: 9.15
Room Quality: 8.1
Amenities: 8.63
Value for Money: 8.09
Food and Beverage: 8.64
Overall Experience: 8.61
T
Tomasz • solo_traveller • at
10
2026-02-14 • via Nuitee
Z
Zora • couple • ch
2
Sleht grune politik
Cons:

Keine waser zum tusen bet und kopf kissen sind unbekwemse

2026-02-14 • via Nuitee
S
Siegfried • solo_traveller • at
8
Pros:

Lage sehr gut und gut eingerichtet

Cons:

Zimmer mit Dachschrägen gefallen mir persönlich nicht wirklich. Aber das ist meine Präferenz.

2026-02-14 • via Nuitee
M
Marianne • family_with_children • at
10
Bester Entscheidung dieses tolle Hotel zu buchen.
Pros:

Der nette Empfang,das überaus geschmackvolle Interieur und die vielen Grünpflanzen auf den Gängen.
Die Lage mitten im Zentrum,ein paar Gehminuten zum Grazer Uhrturm.
Ich würde sagen: Beste Lage.
Sehr schönes grosses Zimmer mit extra Raum ausgestattet mit großem Schreibtisch und gemütlichen Sessel.
Ausserdem bekommt man bis 18:00 gratis Tee + Cafe.
Finde dieses Service schon außergewöhnlich nett.👌
Noch zu erwähnen ist die tolle Bar am Abend im Hotel.
Da kann man sich bei einem Gläschen den schönen Tag Revue passieren lassen.
Ich würde sagen und empfehlen: Immer wieder gerne bei einen Graz Besuch.
Immer wieder gerne

Cons:

Es gibt nichts,was uns nicht gefallen hätte.

2026-02-13 • via Nuitee
S
sevti giovani • couple • id
6
Not sure
Pros:

Location

Cons:

Old building , our room exactly front of the pantry , terrible , bathroom very basic

2026-02-12 • via Nuitee
A
Anna • solo_traveller • at
9
2026-02-12 • via Nuitee
K
Konrad • couple • at
3
2026-02-11 • via Nuitee
G
Giuditta • solo_traveller • it
10
2026-02-11 • via Nuitee
D
Dr. Lisa • solo_traveller • us
10
Great location. Historic hotel.
Pros:

Location. The day staff

2026-02-11 • via Nuitee
N
Nora • couple • at
9
Pros:

Die Lage ist 1a, Personal sehr freundlich, ein schönes Haus mit wunderbarem Wintergarten

Cons:

Leider war es im Wintergarten unten zum Sitzen ziemlich kühl. Weiter oben dann wärmer

2026-02-11 • via Nuitee
A
Andrea • couple • it
10
Laurea della figlia a Graz
Pros:

Tutto top.

2026-02-10 • via Nuitee
N
Natalie • solo_traveller • ch
8
2026-02-10 • via Nuitee
K
Kim Lea • solo_traveller • de
8
A beautiful, historic hotel in the center of Graz.
Pros:

A beautiful, historic hotel in the center of Graz. The rooms were lovely, comfortable and clean. Staff was friendly and accommodating. A very memorable experience!

Cons:

It is quite old and signs of wear are visible in the rooms but nothing huge. The beautiful center atrium, which led to my room, had a floor which is very slanted and could be a problem for people with mobility issues. The only real problem was that it took about 10 minutes for the water to get warm and it lasted only a few minutes.

2026-02-10 • via Nuitee
J
Juraj • solo_traveller • cz
9
Nice way to stay in center of Graz
Pros:

Very well located hotel, very good cocktail bar at the lobby

Cons:

Nothing really. The hotel is a but used but still fancy enough

2026-02-09 • via Nuitee
A
Adelina • couple • at
9
2026-02-08 • via Nuitee
B
Berndt • family_with_children • at
10
2026-02-08 • via Nuitee
E
Ermin • couple • ba
8
2026-02-08 • via Nuitee
J
Joci • family_with_children • hu
7
2026-02-08 • via Nuitee
P
Petra • family_with_children • at
10
Einladendes Ambiente in einem charmanten Hotel mit perfekter Lage.
Pros:

Direkt in der Innenstadt, Sehenswürdigkeiten sind fußläufig gut zu erreichen. Das charmante Ambiente des Hotels hat "Vintage-Flair", man fühlt sich sehr wohl. Wir haben inkl. Frühstück gebucht, das ausgezeichnet war. Das Frühstücken im mehrgeschossigen, lichtdurchfluteten Wintergarten war sehr gemütlich. Die Cocktails in der Ernst-Fuchs-Bar sind hervorragend. Das Personal ist sehr nett. Wir konnten unser Gepäck bis zu unserer Abreise im Hotel lassen.

Cons:

-

2026-01-31 • via Nuitee
C
Cecilie • couple • no
9
2026-01-31 • via Nuitee