The Grand by SkyCity

Hotels
8.8 (4801 reviews)
90 Federal Street , Auckland , nz

Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Cleanliness issues
Loud air conditioning
Bright bathroom lighting

Categories

Cleanliness
8.3
Some reviews indicated cleanliness issues, such as dust in areas.
Service
9.3
The staff received numerous compliments for being friendly, helpful, and accommodating.
Location
9.3
The location was frequently praised for being great and convenient for sightseeing.
Room Quality
8.8
Rooms were described as comfortable, though there were isolated mentions of issues.
Amenities
8.8
Some amenities were appreciated, but there were concerns about the pool area.
Value for Money
8.8
Overall value was later assessed positively, but one mention of it being pricey.
Food and Beverage
8.3
Breakfast was praised, but there was a complaint about food quality concerning smoked salmon.
Overall Experience
8.8
Most guests had a positive experience and indicated they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:07

Property Description

Luxurious 5-Star Accommodation
The Grand by SkyCity offers stunning 5-star rooms and suites with breathtaking views of Auckland Harbour and the city skyline. Each room is elegantly designed, providing guests with a luxurious and comfortable stay.

World-Class Dining and Entertainment
Indulge in award-winning restaurants, a stylish bar, and a vibrant entertainment complex right at your doorstep. With a 24-hour casino, the iconic Sky Tower, and a plethora of dining options, guests can immerse themselves in the vibrant atmosphere of the SkyCity entertainment complex.

Relaxation and Wellness
Unwind at the fully equipped fitness centre with a heated lap pool, sauna, and spa pool. Pamper yourself at the luxurious East Day Spa with a range of rejuvenating treatments. Valet parking and free WiFi add convenience to your stay.

Experience luxury, entertainment, and relaxation at The Grand by SkyCity. Book your stay now for an unforgettable Auckland experience.

Important information:

Please note that The Grand by SkyCity requires a NZD $100 deposit per night booked payable by credit card pre-authorization or cash deposit upon check in to cover any incidental charges.

You must show a valid photo ID and credit card upon check-in.

Please note that there is a 1.8% charge when you pay with a contactless and/or credit card.

Please note that the private parking is valet parking and is offered at an extra cost.

Public parking is also available for an extra cost. It is self parking and only allows 1 entry and 1 exit.

Please note that when booking more than 9 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for NZD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs NZD 60 per day.

Location

Guest Reviews

8.8
Based on 4801 reviews
Cleanliness: 8.3
Service: 9.3
Location: 9.3
Room Quality: 8.8
Amenities: 8.8
Value for Money: 8.8
Food and Beverage: 8.3
Overall Experience: 8.8
K
Kharyn family_with_children nz
10
2026-02-14 via Nuitee
T
Tong family_with_children nz
10
Everything is perfect
Pros:

Everything is perfect

Cons:

None

2026-02-14 via Nuitee
T
Terry couple nz
8
2026-02-14 via Nuitee
N
Noaa solo_traveller il
9
2026-02-13 via Nuitee
S
Stanislaw couple pl
10
Pros:

All was excellent

Cons:

all good

2026-02-13 via Nuitee
B
Ben family_with_children gb
10
Great hotel, comfortable and clean although in hindsight wouldn’t stay again in centre of CBD
Pros:

Lovely hotel, clean and very comfortable beds. The staff on the door were fab - friendly, funny and charming.

Cons:

The pool was full of people playing antisocially loud music

2026-02-13 via Nuitee
M
MaryF386 Family Cambridge, Waikato Region, North Island
10
Night Manager - exceptional service
Pros:

I’d like to compliment the night manager Jonathan on his customer focus and understanding of a difficult situation. We had a very very noisy guest in the room opposite us - he was coughing loudly and consistently and obviously unaware of the disturbance to others.
Jonathan understood our desire to move rooms and didn’t hesitate. Organised a change for us and this meant we had a good night’s sleep. Thank you so much ! Top service.

2026-02-12 via Tripadvisor
J
Jakob Johan couple ee
10
2026-02-12 via Nuitee
R
Ruth couple us
10
2026-02-12 via Nuitee
D
Dz couple nz
9
Easy and comfortable
Pros:

Nothing to complain about

Cons:

Can't say there was anything I didnt like

2026-02-12 via Nuitee
R
Ruth solo_traveller us
10
Pros:

So close to everything.

2026-02-12 via Nuitee
D
Dave family_with_children nz
10
Daves experience
Pros:

What can I say the rooms, customer service, attention you receive a soon as you pull up outside. Just brilliant

Cons:

Nothing. There was nothing that I didn't like about the Grand Hotel

2026-02-11 via Nuitee
D
Daniel couple au
10
City trip
Pros:

Location is fantastic and staff are amazing. Breakfast was good also

2026-02-10 via Nuitee
P
Peatina couple nz
10
2026-02-10 via Nuitee
Z
Zak family_with_children nz
10
Fantastic stay as always. Will cum back definitely
Pros:

Clean, friendly staff, great in room dining. Chef did well

Cons:

Bar was closed on Saturday

2026-02-10 via Nuitee
L
Linda couple nz
10
Great fun weekend
Pros:

Everything, great hotel to stay at

Cons:

Nothing

2026-02-09 via Nuitee
N
Nmn Network solo_traveller my
9
Near to top attraction
Pros:

All good. Location is near auckland attractions

2026-02-09 via Nuitee
M
Marcio couple br
5
2026-02-09 via Nuitee
E
Emani family_with_children nz
10
2026-02-08 via Nuitee
F
Francesca couple nz
10
2026-02-08 via Nuitee