The Grand by SkyCity

Hotels
8.8 (4801 reviews)
90 Federal Street , Auckland , nz

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Cleanliness issues
Loud air conditioning
Bright bathroom lighting

Categories

Cleanliness
8.3
Some reviews indicated cleanliness issues, such as dust in areas.
Service
9.3
The staff received numerous compliments for being friendly, helpful, and accommodating.
Location
9.3
The location was frequently praised for being great and convenient for sightseeing.
Room Quality
8.8
Rooms were described as comfortable, though there were isolated mentions of issues.
Amenities
8.8
Some amenities were appreciated, but there were concerns about the pool area.
Value for Money
8.8
Overall value was later assessed positively, but one mention of it being pricey.
Food and Beverage
8.3
Breakfast was praised, but there was a complaint about food quality concerning smoked salmon.
Overall Experience
8.8
Most guests had a positive experience and indicated they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:07

Property Description

Luxurious 5-Star Accommodation
The Grand by SkyCity offers stunning 5-star rooms and suites with breathtaking views of Auckland Harbour and the city skyline. Each room is elegantly designed, providing guests with a luxurious and comfortable stay.

World-Class Dining and Entertainment
Indulge in award-winning restaurants, a stylish bar, and a vibrant entertainment complex right at your doorstep. With a 24-hour casino, the iconic Sky Tower, and a plethora of dining options, guests can immerse themselves in the vibrant atmosphere of the SkyCity entertainment complex.

Relaxation and Wellness
Unwind at the fully equipped fitness centre with a heated lap pool, sauna, and spa pool. Pamper yourself at the luxurious East Day Spa with a range of rejuvenating treatments. Valet parking and free WiFi add convenience to your stay.

Experience luxury, entertainment, and relaxation at The Grand by SkyCity. Book your stay now for an unforgettable Auckland experience.

Important information:

Please note that The Grand by SkyCity requires a NZD $100 deposit per night booked payable by credit card pre-authorization or cash deposit upon check in to cover any incidental charges.

You must show a valid photo ID and credit card upon check-in.

Please note that there is a 1.8% charge when you pay with a contactless and/or credit card.

Please note that the private parking is valet parking and is offered at an extra cost.

Public parking is also available for an extra cost. It is self parking and only allows 1 entry and 1 exit.

Please note that when booking more than 9 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for NZD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs NZD 60 per day.

Location

Guest Reviews

8.8
Based on 4801 reviews
Cleanliness: 8.3
Service: 9.3
Location: 9.3
Room Quality: 8.8
Amenities: 8.8
Value for Money: 8.8
Food and Beverage: 8.3
Overall Experience: 8.8
S
Sylvia • family_with_children • ca
10
Luxurious accommodation in central Auckland for an excellent price
Pros:

Service was exceptional. Everyone was very kind and helpful, and our well being was their top priorty, especially Taylor, the guest relations manager, who was super helpful during our time. She went above and beyond to smooth out a potentially challenging situation.

Rooms were beautiful and the location was excellent, right in the middle of the Auckland CBD, close to everything you would want to see.

Cons:

The hotel restaurant was very nice with a unique spin on local cuisine, however it was quite overpriced compared to what we received.

2026-03-14 • via Nuitee
F
Fraser • solo_traveller • gb
10
2026-03-14 • via Nuitee
T
TRINITY • family_with_children • au
8
Pros:

Location

Cons:

Small beds.

2026-03-14 • via Nuitee
A
Anais • family_with_children • ch
8
Top Stadthotel
Pros:

Sehr bequemes grosses Bett, moderne Einrichtung Bad mit Badewanne und Dusche, Handy-Ladestation, Grosses Schwimmbecken und grosser, heisser Whirlpool, kleine Sauna (ca. 60 Grad), Kaffe-/Teestationn im Zimmer

Cons:

Frühstück nicht ganz 5 Sterne, aber gute Auswahl

2026-03-14 • via Nuitee
T
Tracey • family_with_children • nz
7
Pros:

Location & staff

Cons:

Having no working lift this morning, having to walk down 17 flights of stairs to breakfast & to find no breakfast available in hotel...!!
Also room card not working had to get management up to let us in.

2026-03-14 • via Nuitee
A
Andrew • family_with_children • us
9
Pros:

Nice sized rooms with comfortable beds and separate seating area. Breakfast had a good variety of choices. Staff was friendly and helpful.

Cons:

Configuration of bathroom, which included a tub, meant the shower and toilet area were smaller than some other similar hotels would typically offer, but they were ok and worked for our stay.

2026-03-13 • via Nuitee
F
Fiona • couple • nz
8
2026-03-13 • via Nuitee
T
Taurus • extended_group • nz
9
2026-03-12 • via Nuitee
A
Amrita • couple • nz
8
2026-03-12 • via Nuitee
K
Kathryn • family_with_children • nz
9
Pros:

Close to good restaurants

2026-03-11 • via Nuitee
C
Corina Conn • family_with_children • nz
10
2026-03-11 • via Nuitee
T
Therese • solo_traveller • au
10
2026-03-11 • via Nuitee
I
Iona • couple • nz
10
Another amazing stay
Pros:

Spacious and staff are amazing top quality service only place we stay at when in Auckland

Cons:

N/A

2026-03-11 • via Nuitee
S
Sommer • family_with_children • ch
8
2026-03-11 • via Nuitee
R
Robin Sebastian • family_with_children • nz
10
2026-03-10 • via Nuitee
K
King • couple • us
10
Pros:

Breakfast was exceptional, beautifully presented, and even included Chinese food options! Loved the food quality! The location was perfect! The Sky City area was full of restaurants, street fun, a casino, easy access to tourist transportation!

2026-03-10 • via Nuitee
J
Jean • solo_traveller • nc
8
2026-03-10 • via Nuitee
T
Terasa • couple • nz
9
2026-03-09 • via Nuitee
M
Mari • couple • au
8
2026-03-09 • via Nuitee
T
Timara • extended_group • nz
10
Location is amazing
Pros:

The staff were friendly. The casino is a short walk

Cons:

There was hair in our shower on the walls which meant it wasn’t cleaned properly

2026-03-09 • via Nuitee