GRAND BASE Urakami

Hotels
8.5 (679 reviews)
Kawaguchimachi 7-7 , Nagasaki , jp

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Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Non-smoking throughout
Private check-in/check-out
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Good location
Spacious rooms
Responsive staff
Cons:
Dirty kitchen
Check-in process delay
Missing service voucher

Categories

Cleanliness
7.21
Some reviews mention a dirty kitchen; overall cleanliness noted in some positive comments.
Service
9.18
Staff was responsive to queries and assistance shown during stays.
Location
9.22
Conveniently located near public transport and walking distance to attractions.
Room Quality
8.67
Spacious rooms and good bedding reported with some mentions of seating issues.
Amenities
8.7
Amenities provided were satisfactory for guest needs.
Value for Money
8.66
Considered good value for the size and location.
Food and Beverage
7.71
Mixed feelings; service voucher issue and some dissatisfaction mentioned.
Overall Experience
8.68
Generally positive; some minor inconveniences reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 11:22

Property Description

Convenient Location:
Located just steps away from Nagasaki Atomic Bomb Museum and Peace Park, GRAND BASE Urakami offers a prime spot for exploring the historic city of Nagasaki.

Modern Amenities:
Equipped with air conditioning, flat-screen TVs, kitchen facilities, and free WiFi, each unit at the aparthotel ensures a comfortable stay for guests. Additionally, the private bathrooms come with complimentary toiletries and cozy bathrobes.

Easy Access to Transportation:
With Nagasaki Station nearby and Nagasaki Airport a short drive away, traveling to and from GRAND BASE Urakami is a breeze, allowing guests to make the most of their time in the city.

Experience comfort and convenience at GRAND BASE Urakami - book your stay now for an unforgettable Nagasaki getaway!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.5
Based on 679 reviews
Cleanliness: 7.21
Service: 9.18
Location: 9.22
Room Quality: 8.67
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 7.71
Overall Experience: 8.68
C
Chihiro • extended_group • jp
9
2026-02-11 • via Nuitee
N
Natasha • extended_group • au
9
Fabulous place
Pros:

The size

Cons:

The hot water kept running out

2026-01-31 • via Nuitee
Y
Yamamoto • family_with_children • jp
10
2026-01-19 • via Nuitee
ユウコ • family_with_children • jp
8
満足
Pros:

大人数での宿泊に最適でした。
お得でした。
快適な宿泊でした。

Cons:

ハサミがない

2026-01-19 • via Nuitee
U
Urata • couple • jp
7
2026-01-19 • via Nuitee
R
Richard • couple • cz
4
Would recommend if you're luckier with rooms than we were.
Pros:

The location is a short walk from the train station and the Nagasaki peace park. The room is spacious and well equipped.

Cons:

The hotel is fully automated without a front desk, and the room is connected via a phone and chat application (built in tablet) to a support channel.

Our room's AC started leaking water and soaked the whole carpet. After trying to call the helpline, we got no answer, so we used the chat. After 40m we got a response saying that low temperature (in our case a nice 23C) causes water leakage, so we should try 27C, which was absurd as it was 26C in Nagasaki.

We tried anyway, but the AC still leaked. The back and forth continued and after we have given up, turned the AC off and went to sleep, we "received" a new room at 00:30 in the morning, about 4h after the first message. We were staying only one night, so the hotel was factually without an AC for us.

2026-01-19 • via Nuitee
H
HAYATA • extended_group • jp
10
2026-01-19 • via Nuitee
K
KAMBASHI • family_with_children • jp
8
2026-01-16 • via Nuitee
Y
Yumi • family_with_children • jp
8
2026-01-16 • via Nuitee
P
Peter • family_with_children • au
8
Pros:

Nice big room with washing machine which is good for weary travellers.

Cons:

No staff on site. Check-in was challenging.

2026-01-14 • via Nuitee
J
John • family_with_children • sg
7
Pros:

good value, good location near the peace park, 4 double beds are awesome

Cons:

no free parking (even the 4-5 lots right in front of their lobby is paid).

i receive many phishing attempts on whatsapp containing my name, personal info, and the details of my booking with grand base urakami. out of my many bookings, this was the only one that had this happen. i believe grand base was compromised by hackers and leaked the info, so they need to improve their security.

2026-01-08 • via Nuitee
N
Nathaniel • family_with_children • ph
10
Pros:

Place was very cozy and comfortable. Easy access to public transportation.

Cons:

None

2026-01-06 • via Nuitee
A
Ayumi • extended_group • br
10
2026-01-05 • via Nuitee
C
Chinatsu • family_with_children • jp
10
2026-01-04 • via Nuitee
T
TOSHIMITSU • family_with_children • jp
10
2026-01-04 • via Nuitee
T
Takaaki • family_with_children • jp
9
また宿泊したいです。
Pros:

家族5人で宿泊できる宿に限りがある中でお値段もお手頃、ココウォークも徒歩で行け近くにスーパーもあって助かりました！

Cons:

チェックインのとき少し時間がかかりました。

2025-12-30 • via Nuitee
Y
YUKI • family_with_children • jp
8
仲間と仲良く過ごせた旅でした。
Pros:

子ども連れ、2家族で利用しましたが、部屋が広くて過ごしやすかったです。

Cons:

10人で利用したので、部屋に椅子がソファーしかなく、一度に朝食を取ろうとすると、難しかったです。簡易でも椅子があると嬉しいです。

2025-12-27 • via Nuitee
Y
Yohei • family_with_children • jp
10
2025-12-24 • via Nuitee
D
David • family_with_children • sg
9
Cons:

The hot shower turns cold suddenly. We sent in a request to have it fixed. But the problem remained.

2025-12-22 • via Nuitee
B
BYUNGHO • family_with_children • kr
10
Pros:

관리상태가 최고였습니다
오성급 호텔 보다 더 깔끔하게 관리된 느낌입니다

2025-12-13 • via Nuitee