BOK21 - Hotel en Cancun

Hotels
8.3 (1026 reviews)
AV. Bonampak SM. 4 MZ 03 Lote 20, 21 Y 22 , Cancún , mx

listing image 1
Show all photos

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Good value for money
Friendly staff
Cons:
Issues with cleanliness
Noise problems

Categories

Cleanliness
7.09
Several reviews mentioned issues with cleanliness, including a room filled with mosquitoes and disappointment in cleanliness.
Service
9.56
Reviews praised the staff's friendliness and helpfulness.
Location
9.1
Positive comments regarding convenience and proximity to transportation, despite some noise issues.
Room Quality
8.05
Rooms were generally comfortable but faced noise issues and lacked certain amenities like hot water.
Amenities
7.58
Consistent issues with lack of hot water and some missing items based on expectations.
Value for Money
9.54
Good value for money highlighted across multiple reviews.
Food and Beverage
6.59
Limited options for food, especially breakfast not being included was noted.
Overall Experience
8.86
Guests generally found their stay satisfactory, but several issues prevented a higher rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 17:51

Property Description

Central Location

  • Located in the heart of Cancún, BOK21 - Hotel en Cancun provides easy access to popular attractions.

Comfortable Rooms

  • Enjoy air-conditioned rooms with free WiFi, flat-screen TV, and private bathrooms with free toiletries.

Convenient Amenities

  • Benefit from free private parking, 24-hour front desk, concierge service, and a terrace for relaxation.

Experience convenience and comfort at BOK21 - Hotel en Cancun. Book now for an unforgettable stay in Cancún.

Important information:

A surcharge of MXN 200 per person, per day, applies for each additional guest you wish to add to your booking.

Check-in and check-out hours:
Check-out: 12:00 AM

Location

Guest Reviews

8.3
Based on 1026 reviews
Cleanliness: 7.09
Service: 9.56
Location: 9.1
Room Quality: 8.05
Amenities: 7.58
Value for Money: 9.54
Food and Beverage: 6.59
Overall Experience: 8.86
B
Bianca • solo_traveller • es
7
Correcto pero muy ruidoso por la ubicación frente a rotonda con mucho tráfico.
Pros:

Todo ok. El parking es en el exterior pero no le pasó nada al coche de alquiler. La habitación cómoda, a mí no me importa subir escaleras. No sé si había ascensor.

Cons:

La zona estaba rodeado de sex shops. No me pareció lo más seguro debido a que llegué de noche y viajaba sola. Tampoco vi nada peligroso. Lamentablemente mucho ruido, al estar ubicados frente a una rotonda, hubo mucho ruido toda la noche, la ventana estaba cerrada pero no era suficiente.

2026-04-11 • via Nuitee
T
Trujillo • couple • mx
7
2026-04-11 • via Nuitee
C
Chris • family_with_children • it
8
Pros:

Good area with a nice view
I stayed another day because I liked the place

Cons:

The WiFi sometimes lose the signal.

2026-04-11 • via Nuitee
C
Chris • family_with_children • it
8
Pros:

A big room with balcony very nice

Cons:

in the morning there is traffic and you can hear the horns😅

2026-04-10 • via Nuitee
R
Roswitha • couple • de
7
2026-04-09 • via Nuitee
V
Villalobos J • family_with_children • cr
8
Pros:

La limpieza

Cons:

No cambian la sabana diario

2026-04-07 • via Nuitee
K
Kunwoo • family_with_children • ca
1
2026-04-07 • via Nuitee
M
Mohamed • couple • us
10
It was amazing. The only thing I wish they provide is someone that speaks English because it was a little hard to commun
Pros:

Convenient, clean and value for the money

Cons:

At the center of everything

2026-04-06 • via Nuitee
M
Muller • family_with_children • ar
5
2026-04-06 • via Nuitee
亚峰 • extended_group • mx
7
Pros:

na

Cons:

na

2026-04-06 • via Nuitee
P
Paredes Ocampo • family_with_children • mx
10
Pros:

Excelente ubicación

2026-04-06 • via Nuitee
D
Dominik • couple • de
2
Still Not worth the small amount of money
Pros:

Cheap, friendly staff

Cons:

To be honest: spend some more money. It’s cheap but not worth it.
We opened the door and 10 mosquitos were flying in our face. All in all we removed 20 and in the end there were still some left.

There were already stains from killed mosquitos around the bed/bathroom from people before us. So it got obviously not cleaned. There was dirt in a lot of places..

In the hallway was a cockroach, so yeah we did not feel good and regretted so not spend some more money.

2026-04-06 • via Nuitee
A
adiel luna • family_with_children • mx
9
Pros:

La ubicación

Cons:

Sin ascensor y el ruido en la noches del tráfico.

2026-04-05 • via Nuitee
A
Anja • solo_traveller • gb
4
2026-04-05 • via Nuitee
J
Joel • family_with_children • mx
8
2026-04-04 • via Nuitee
M
Mathilde • solo_traveller • fr
4
Pros:

Chambre spacieuse

Cons:

Chambre salle à l’arrivée: traces dans les toilettes et le lavabo, cheveux sur les draps. Problème d’évacuation de l’eau dans la douche.
Situé à côté de l’avenue principale donc beaucoup de bruit toute la nuit notamment le décompte sonore pour le passage piéton toute la nuit

2026-04-04 • via Nuitee
S
Sherlie • solo_traveller • ht
8
Pros:

Très bon sejour! Personnel accueillant,chambre propre et confortable, emplacement parfait. Je recommande sans hésiter.

Cons:

Le seul point negatif est l'absence de miroir en pied, ce qui ne permettais pas de voir toute ma tenue.

2026-04-04 • via Nuitee
G
gabriel • family_with_children • mx
8
Pros:

La cama super cómoda

Cons:

El baño necesita una buena limpieza solo eso

2026-04-04 • via Nuitee
N
Nuria • couple • es
6
Pros:

Relacion calidad-precio y el servicio esta bien

Cons:

Esta en un lugar con mucho trafico y no esta muy bien aislado. La limpieza de la ducha era mejorable.

2026-04-03 • via Nuitee
M
MANUEL • solo_traveller • ve
9
Fue muy agradable y cómoda mi estadía en el BOK21.
Pros:

¡La ubicación es perfecta!
¡El personal es muy atento y competente!
El hotel tiene el bonito gesto de obsequiarte café y agua.

Cons:

Quedé muy satisfecho. ¡Me gustó!

2026-04-03 • via Nuitee