BOK21 - Hotel en Cancun

Hotels
8.3 (1163 reviews)
AV. Bonampak SM. 4 MZ 03 Lote 20, 21 Y 22 , Cancún , mx

listing image 1
Show all photos

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good value for money
Friendly staff
Cons:
Issues with cleanliness
Noise problems

Categories

Cleanliness
7.09
Several reviews mentioned issues with cleanliness, including a room filled with mosquitoes and disappointment in cleanliness.
Service
9.56
Reviews praised the staff's friendliness and helpfulness.
Location
9.1
Positive comments regarding convenience and proximity to transportation, despite some noise issues.
Room Quality
8.05
Rooms were generally comfortable but faced noise issues and lacked certain amenities like hot water.
Amenities
7.58
Consistent issues with lack of hot water and some missing items based on expectations.
Value for Money
9.54
Good value for money highlighted across multiple reviews.
Food and Beverage
6.59
Limited options for food, especially breakfast not being included was noted.
Overall Experience
8.86
Guests generally found their stay satisfactory, but several issues prevented a higher rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 17:51

Property Description

Central Location

  • Located in the heart of Cancún, BOK21 - Hotel en Cancun provides easy access to popular attractions.

Comfortable Rooms

  • Enjoy air-conditioned rooms with free WiFi, flat-screen TV, and private bathrooms with free toiletries.

Convenient Amenities

  • Benefit from free private parking, 24-hour front desk, concierge service, and a terrace for relaxation.

Experience convenience and comfort at BOK21 - Hotel en Cancun. Book now for an unforgettable stay in Cancún.

Important information:

A surcharge of MXN 200 per person, per day, applies for each additional guest you wish to add to your booking.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM

Location

Guest Reviews

8.3
Based on 1163 reviews
Cleanliness: 7.09
Service: 9.56
Location: 9.1
Room Quality: 8.05
Amenities: 7.58
Value for Money: 9.54
Food and Beverage: 6.59
Overall Experience: 8.86
J
Jeferson • solo_traveller • br
10
Pros:

Todos os funcionários deste hotel são extremamente simpáticos e atentos!

2026-07-25 • via Nuitee
C
Carlos Ignacio • solo_traveller • mx
10
2026-07-25 • via Nuitee
G
Gonzalez • solo_traveller • mx
1
2026-07-24 • via Nuitee
G
garcia • solo_traveller • mx
8
2026-07-24 • via Nuitee
L
luis • solo_traveller • mx
9
2026-07-24 • via Nuitee
J
JOSE RUIZ MARRUFO • solo_traveller • mx
9
Pros:

Relación precio Calidad

Cons:

Por el precio es lo que esperaba

2026-07-24 • via Nuitee
J
Julio Cesar • solo_traveller • mx
10
2026-07-23 • via Nuitee
M
misael • solo_traveller • mx
10
2026-07-23 • via Nuitee
P
Pakapak • solo_traveller • rs
8
2026-07-22 • via Nuitee
P
Pedro • solo_traveller • mx
9
Pros:

La ubicacion el personal y todo lo alrededor me encanto

Cons:

Pues nada para mi todo bien

2026-07-22 • via Nuitee
C
camilo • solo_traveller • co
5
2026-07-22 • via Nuitee
B
Brenda Tagle • solo_traveller • mx
10
2026-07-21 • via Nuitee
N
Noe • solo_traveller • mx
8
Pros:

Solo falta botellas de agua

Cons:

Que no tenía agua

2026-07-21 • via Nuitee
R
Rivero T • solo_traveller • mx
9
2026-07-21 • via Nuitee
C
Camposmesen • solo_traveller • cr
10
2026-07-20 • via Nuitee
D
Daniel • couple • mx
9
2026-07-20 • via Nuitee
G
gilberto • solo_traveller • mx
9
Pros:

Está bien ubicado y fácil de encontrar

Cons:

Solo cuenta con escaleras,

2026-07-19 • via Nuitee
L
Lanling • couple • ca
4
2026-07-18 • via Nuitee
L
lopez • solo_traveller • mx
9
2026-07-18 • via Nuitee
D
Daniel • extended_group • mx
9
Pros:

Buena atención y servicio, recomendado

Cons:

Un jabón de cuerpo y shampoo más generoso

2026-07-18 • via Nuitee