BOK21 - Hotel en Cancun

Hotels
8.3 (874 reviews)
AV. Bonampak SM. 4 MZ 03 Lote 20, 21 Y 22 , Cancún , mx

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Good value for money
Friendly staff
Cons:
Issues with cleanliness
Noise problems

Categories

Cleanliness
7.09
Several reviews mentioned issues with cleanliness, including a room filled with mosquitoes and disappointment in cleanliness.
Service
9.56
Reviews praised the staff's friendliness and helpfulness.
Location
9.1
Positive comments regarding convenience and proximity to transportation, despite some noise issues.
Room Quality
8.05
Rooms were generally comfortable but faced noise issues and lacked certain amenities like hot water.
Amenities
7.58
Consistent issues with lack of hot water and some missing items based on expectations.
Value for Money
9.54
Good value for money highlighted across multiple reviews.
Food and Beverage
6.59
Limited options for food, especially breakfast not being included was noted.
Overall Experience
8.86
Guests generally found their stay satisfactory, but several issues prevented a higher rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 17:51

Property Description

Central Location

  • Located in the heart of Cancún, BOK21 - Hotel en Cancun provides easy access to popular attractions.

Comfortable Rooms

  • Enjoy air-conditioned rooms with free WiFi, flat-screen TV, and private bathrooms with free toiletries.

Convenient Amenities

  • Benefit from free private parking, 24-hour front desk, concierge service, and a terrace for relaxation.

Experience convenience and comfort at BOK21 - Hotel en Cancun. Book now for an unforgettable stay in Cancún.

Important information:

A surcharge of MXN 200 per person, per day, applies for each additional guest you wish to add to your booking.

Check-in and check-out hours:

Location

Guest Reviews

8.3
Based on 874 reviews
Cleanliness: 7.09
Service: 9.56
Location: 9.1
Room Quality: 8.05
Amenities: 7.58
Value for Money: 9.54
Food and Beverage: 6.59
Overall Experience: 8.86
K
Kevin Francisco • family_with_children • cr
10
Pros:

Excelente lugar

2026-02-14 • via Nuitee
K
Kim • solo_traveller • ca
7
Overall good value for the money
Pros:

Bed was comfy, air con worked good, tv provides Netflix and YouTube, location convenient to bus to beaches.

Cons:

Really noisy, situated on a busy roundabout, traffic noise through the night. If you’re booked on the 3rd floor, it’s a hike up the stairs with your suitcase.

2026-02-14 • via Nuitee
N
Norma Patricia • solo_traveller • mx
10
Muy buena
Pros:

Todo me gustó trato , limpieza, lugar todo muy bien

2026-02-14 • via Nuitee
R
Rodrigo • solo_traveller • cl
7
Práctico si estás de pasada.
Pros:

La ubicación, cercana al centro, al parque de las palapas, supermercado y terminal ado.

Cons:

El ruido que llega del tráfico de la calle.

2026-02-14 • via Nuitee
C
Carlos • extended_group • cl
10
Pros:

La ubicación, en un sector muy tranquilo y bonito, la amplitud y una gran terraza

Cons:

Que pidan propinas por la limpieza

2026-02-13 • via Nuitee
B
Bozena • couple • lt
8
2026-02-13 • via Nuitee
T
Tulli • solo_traveller • es
7
Pros:

All good…

Cons:

Too much ruido

2026-02-13 • via Nuitee
G
Garcia • family_with_children • mx
9
2026-02-11 • via Nuitee
A
Abraham • solo_traveller • mx
8
Estancia corta, agradable
Pros:

Tamaño de habitación.

Cons:

Que el hotel está en medio de avenidas muy concurridas y hay mucho ruido de autos y semáforos, lo cual puede dificultar el descanso nocturno.

2026-02-11 • via Nuitee
C
carolyn • family_with_children • us
8
Pros:

We would have loved our room even more had it been the suite on the third floor as we originally planned on, but my elderly mother was not able to climb the steps that far.

2026-02-10 • via Nuitee
O
Osorio Antonio • extended_group • mx
10
Pros:

La ubicacion es exelente justo enfrente pasan autobus para ir a la zona hotelera

Cons:

No tiene elevador

2026-02-10 • via Nuitee
S
Sally • solo_traveller • ch
4
2026-02-10 • via Nuitee
A
Ashley Lizbhet • couple • us
10
2026-02-09 • via Nuitee
C
Christopher • solo_traveller • us
8
Pros:

Location

2026-02-08 • via Nuitee
R
Rountolf • family_with_children • gb
10
2026-02-08 • via Nuitee
M
Milena • solo_traveller • mx
7
Presupuesto económico
Pros:

Ubicación fácil de llegar.

Cons:

No tenía agua caliente en la ducha para bañarse.

2026-01-31 • via Nuitee
D
dardo • solo_traveller • ar
7
2026-01-30 • via Nuitee
A
Amina • family_with_children • fr
7
Pros:

Emplacement
Grand lit et bien confortable

Cons:

Douchette de la salle de bain

2026-01-30 • via Nuitee
M
Miryaqub • couple • ca
10
You can stay this hotel but dont choose city view room bcz of noise. if you want to change opposite site rooms which are
Pros:

Property is good location center of city, Staff are friendly and helpfully,Manager lady is good person and getting your concerns seriously. Cleaning was amazing.Safety is high level. Tv youtube is reliable no interruptions.

Cons:

City view rooms has extremely noice of street non stop.Windows has not isolated.
Each floor has wifi devices but not working although you complaining staff for fixing still no reaction.
There is no elevator. But for 3 floor is not important just keep in your mind no elevator if you accessible.

2026-01-30 • via Nuitee
A
Andrea • solo_traveller • de
6
Das Zimmer war groß und sauber aber es lag Richtung Hauptverkehrsstraße daher war schlafen nicht wirklich möglich da man
Pros:

Das Zimmer war sehr groß und hatte einen Balkon.

Cons:

Liegt an einer Hauptverkehrsstrasse

2026-01-30 • via Nuitee