The Point Hotel & Suites Universal

I enjoy staying at the Point suites every time I visit Orlando for business. I love the Full Kitchen and Laundry suite that also has a balcony to wind down the day with a beautiful sunset. Sitting just outside Universal and Icon Park, you're literally 5 minutes from everything, with plenty of restaurants nearby. Wi-Fi, Fitness center, nice pool & jacuzzi; the only thing they don't supply is a Butler!!

Fast forward to today , I had called multiple times and always told they were looking into it. First they said the would listen to the phone calls, then they stopped with that excused and said they are working towards it, that they will call me back. They never call. You call them back and same excused. I asked for a manager 2 times and they are never around. They never call back either. I wrote in the page with this complaint and also completely ignored. At this point, they have completely waste my time and they will waste yours if you have an issue. I read another review here similar with them never calling back or resolving anything. They have 0 cares about the customers. In my last call I told the lady, if there is no resolution just tell me don’t keep dragging me along and telling me you are working on it. They are shameless and just lie. I don’t want a response with your apologies. Keep that, too late. Wasted my time and energy for something so easy and answer yes or no. I will make sure I report you anywhere I can, so everyone knows the kind of business that you are running.

We got this room for SUPER cheap, so we went for it. The living and sleeping spaces were all really clean. Very minimalistic. Would’ve loved to know that the laundry is IN UNIT. For some reason that wasn’t clear on the site we used. We would’ve brought a lot less clothes. The pull-out couch did not come with any bedding or pillows, even though we specified we had 2 adults and 2 kids.
We loved the keyless entry.
The “gym” is a nightmare. It is maybe a 10x10 room, no AC. Two treadmills, two rusty bikes, one chest press, one pull-down, a leg extension, and ONE single dumbbell. The pool is dirty. The bartender cooks in the back instead of watching the bar (not her fault), so it took forever to get a drink.

All that being said, the rooms were clean, and we slept well. The people who worked there were also super nice.

service from the front desk was great they held all our belongings behjnd the smdesk until our room was available and let us check in an hr early! staff was very accommodating! place was clean snd the room isnt a room its ab apartment, pricewise was amazing we will come back again

We stayed for a couple nights for just a weekend trip to Orlando. The room was very clean and comfortable. The front desk staff(Shianne) was very friendly and courteous during check in. The location is prefect for shopping, dining and park visits. It’s very quiet considering it’s in a well traveled area. My only complaint was the pillows but I’m very picky about pillows and I travel with my own.

I've stayed at this property several times since 2018. I've always liked it. I like the improvements to the door locks to rooms with the code. I also like the new parking tags. The location is really good for the old and the new Universal Parks.

I’ve stayed at this hotel twice. Everything is always so clean, the bartender by the pool always takes good care of us. Highly recommend staying here!

Cannot rate this hotel high enough. Myself and my wife stayed in room 1208S from 19th to 21st March on our way to Anna Maria Island via a short stay in Orlando . Brilliant value and excellent large apartment room. Yashika on reception was superb and so helpful as were the other reception staff we met. Room spotless and fully equipped with full cooking and washing equipment and utensils.They have modernised rooms to a good standard . Bonus is the balcony. Have read some concerns on hot water but we were top floor and had no issues at all with shower or sinks. Pool area excellent with great pool bar and food. So good we have rebooked for 3 days on 28th to 31st March on our way back to UK after a visit to Anna Maria Island.Great location. We have stayed at numerous Orlando Hotels and some classed as superior star rating but this beats them all overall and value excellent. If you are looking at this hotel as an option don’t hesitate.

Book this hotel! You will not be disappointed.

I booked the King Suite to share along with my daughter. I was not expecting what were handed. It was absolutely incredible from the hotel reception staff, Who were the absolute best (should out to Yakisha, an absolute lady!) cleanliness to the appliances provided, not to mention the views, the incredible pool right next to the bar/eatery. You’re right on top of all of the major parks and the Ubers are super cheap.

I will absolutely most definitely without a doubt returning. I would highly recommend to anybody and everybody.

I felt extremely safe in this hotel as a loan traveller with a young daughter. couldn’t have asked for more.
Five stars from me. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Location was great, close to Universal Resort, you could walk but it would be too much in the heat. Close to major road links making it an easy to drive to all parks and attractions. The location is close to everything but is still quiet enough to enjoy a peaceful relax away from the hustle and bustle.The host was/is brilliant and the communication was great. Ranaldo is a very attentive host and always responds to any query we may have. Excellent value. This is our second stay with Ronaldo and we have already booked our third. This time we are introducing family to the apartments.

Stay was just okay. We checked in at 6pm on a friday and we were given the code to our room with no real greeting or explanation of the property and amenities. When arriving to the room it just looked old/some mold on the bathroom mirror. Our TV broke mid stay. We didn’t receive housekeeping at all (something we had to request which wasn’t explained to us). Pool was nice and warm, pool area was well kept.

I love the room and the spa tub plus the balcony. The bed is comfortable plus I like having a full kitchen as well

I had a great stay at this apartment in Orlando. The location is excellent, very close to the International Outlet and just a short drive from many attractions, restaurants, and shopping areas. Everything you might need during your stay is nearby, which makes it very convenient.

The apartment itself was comfortable, clean, and well organized. It had everything needed for a pleasant stay and felt very welcoming.

I would also like to highlight the reception service, which was always very helpful and friendly. A special thanks to Ronaldo, who was extremely attentive and always responded very quickly whenever we had a question or needed assistance. His support made the experience even better.

Overall, it was a very pleasant stay and I would definitely recommend this place to anyone visiting Orlando.

I normally don’t post things like this, but the way this hotel handled our situation was completely unacceptable, and people deserve to know how they treat their guests.

Due to unforeseen circumstances, we had to cancel our stay, but we made it very clear that we fully intended to return at a future date. We contacted the hotel on Sunday to request a refund or even a credit. We were told a refund CAN be done and that we would receive a call back within a couple of hours.

Spoiler: No call ever came.

Days went by, so we called again. This time we spoke with D.L., who we literally couldn’t hear until she fixed her at-home connection. She told us she was not a manager and that the refund was declined. When we asked to speak to a manager, she said one would call us by 7–8 PM.

More than 24 hours later — still no call.

We called again and spoke with C.B., who claimed no manager was available (while implying she wasn’t part of management). She also informed us, again with no call back from anyone, that “management” had declined the refund. When we asled to speak with management and asked for supervisor information, she refused, saying we had been given “more than enough information” and that nothing else would be provided.

At that point, we made it clear we wouldn’t be returning and that we would be sharing our experience publicly.

Immediately after, C.B. suddenly texted the phone number with an apology something that should have happened days earlier. P.S no consent was given to text my personal phone number.

To make it even worse… every other service we booked, including flights we were unable to take and entertainment, showed compassion and understanding. They reviewed the situation and provided FULL refunds or accommodations based on the circumstances without hesitation.
The only company that refused to accommodate in any way was “The Point by Edge.”

No accountability
No communication
No manager ever made contact despite multiple promises
Contradicting information from staff
Refusal to provide supervisor details
Least compassionate service provider compared to every other business involved

We were calm. We were patient. We were more than willing to take a credit instead of a refund. But the lack of professionalism, transparency, and basic customer service from “The Point by Edge” has made it clear that we will not be returning.

This is your warning: think twice before booking.

We had 2 one bedroom suites for our family trip. The suites were spacious, comfortable, clean & fully stocked. Having full kitchens made it so convenient. The pool is heated & the hot tub was great. The property location was perfect, only took minutes to get to the theme parks Also, close to many restaurants & shopping. Wonderful place to stay!

Hotel is outdated, but clean and perfect for families traveling together. We had a family of 8 and the suite accommodated us perfectly. Love having the full kitchen and laundry in the room.

We have stayed here many times over the years the resort went from being 1st class to awful fortunately this is being addressed and huge improvements in all aspects
Our room was great staff at front desk so helpful especially Tiffany who is an asset and you need to commend her
It was so good to see Tim in maintenance we have known him from the start
The downside of the hotel is the lighting in car park it is very dark and it would be better if you could enter the hotel from the other doors near the car park instead of having to walk all the way round
Especially if you have bags .I do understand that new guests need to enter via main door I am speaking about guests who have checked in
We stayed 21 nights and it ended too soon
The Craig's from Scotland

The hotel offers solid basics: free parking, clean rooms, an on-site café, and very convenient to the parks.

However, several issues affect comfort and convenience, including safety concerns (manual-only door locking), pillows are very high and uncomfortable, rough toilet paper (just think sandpaper), and limited guest services (no daily housekeeping unless requested, no ice machines, no cash for change or digital option for housekeeping tips).

I do not recommend this hotel if are a seasoned traveler and have basic expectations.