The Point Hotel & Suites Universal

Great location. Plenty of parking. Nice, clean apartment with everything we needed. The pool area was great and is in the sunshine from late morning until sunset. Communication is great. Not having to have a key is a great bonus. No issues at all.

Everything was great and easy.

Espaço, cama confortavel, estacionamento

Localização e atendimento na recepção do hotel e suites.

Localização

I happened upon The Point in early May, and I was so impressed with staff members Shianne, Yashika and Luis! Then, when I got to the room and had the opportunity to look around the property - WOW!!! - I have got to give immense kudos to the property. This is one of the finest properties I've had the opportunity to stay at. And as I stated, STAFF WAS TERRIFIC!!! Management at The Point - these members of staff are keepers! Now, on the other hand, Vacation Offer (VO), needs to go.

My stay was in a small room for two. The room was clean and quite. The bed was comfortable. A kitchenette consisting of a microwave, Mini fridge, kettle and a coffee maker with dishes is in the room. Counter space was very limited. The bathroom is well stocked.

A localização é muito boa, principalmente em relação aos parques da Universal. Em menos de 10 minutos, você está no estacionamento dos parques. O quarto é confortável, com uma cama king boa. Banheiro espaçoso. Cozinha funcional com vários utensílios. Comunicação muito boa com o anfitrião.

Location great from Universal. Beds terribly hard, still have sore shoulders. Bathroom plumbing terrible and needs updating. Also, does not have hard line phones in room, which is needed for emergencies.

Excellent staff, location and value for money. Bar/pool area great for chilling on days away from the parks and attractions.

I enjoy staying at the Point suites every time I visit Orlando for business. I love the Full Kitchen and Laundry suite that also has a balcony to wind down the day with a beautiful sunset. Sitting just outside Universal and Icon Park, you're literally 5 minutes from everything, with plenty of restaurants nearby. Wi-Fi, Fitness center, nice pool & jacuzzi; the only thing they don't supply is a Butler!!

Fast forward to today , I had called multiple times and always told they were looking into it. First they said the would listen to the phone calls, then they stopped with that excused and said they are working towards it, that they will call me back. They never call. You call them back and same excused. I asked for a manager 2 times and they are never around. They never call back either. I wrote in the page with this complaint and also completely ignored. At this point, they have completely waste my time and they will waste yours if you have an issue. I read another review here similar with them never calling back or resolving anything. They have 0 cares about the customers. In my last call I told the lady, if there is no resolution just tell me don’t keep dragging me along and telling me you are working on it. They are shameless and just lie. I don’t want a response with your apologies. Keep that, too late. Wasted my time and energy for something so easy and answer yes or no. I will make sure I report you anywhere I can, so everyone knows the kind of business that you are running.

We got this room for SUPER cheap, so we went for it. The living and sleeping spaces were all really clean. Very minimalistic. Would’ve loved to know that the laundry is IN UNIT. For some reason that wasn’t clear on the site we used. We would’ve brought a lot less clothes. The pull-out couch did not come with any bedding or pillows, even though we specified we had 2 adults and 2 kids.
We loved the keyless entry.
The “gym” is a nightmare. It is maybe a 10x10 room, no AC. Two treadmills, two rusty bikes, one chest press, one pull-down, a leg extension, and ONE single dumbbell. The pool is dirty. The bartender cooks in the back instead of watching the bar (not her fault), so it took forever to get a drink.

All that being said, the rooms were clean, and we slept well. The people who worked there were also super nice.

service from the front desk was great they held all our belongings behjnd the smdesk until our room was available and let us check in an hr early! staff was very accommodating! place was clean snd the room isnt a room its ab apartment, pricewise was amazing we will come back again

We stayed for a couple nights for just a weekend trip to Orlando. The room was very clean and comfortable. The front desk staff(Shianne) was very friendly and courteous during check in. The location is prefect for shopping, dining and park visits. It’s very quiet considering it’s in a well traveled area. My only complaint was the pillows but I’m very picky about pillows and I travel with my own.