Hotell Heden - BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
8.1 (9027 reviews)
Sten Sturegatan 1 , Gothenburg , se

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Poor cleanliness
Issues with room temperature
Service delays in bistro

Categories

Cleanliness
7.65
There are mentions of poor cleaning and mold in some areas, negatively impacting the perceived cleanliness.
Service
8.65
Generally positive feedback on staff being helpful and friendly, offsetting some minor service drawbacks.
Location
9.15
Consistently praised for its great location, ideal for accessing local attractions.
Room Quality
7.15
Mixed reviews about room quality, with comments on cold temperatures and issues with cleanliness.
Amenities
8.15
Amenities received a range of reviews, with some people appreciating the breakfast options, but some concerns about maintenance.
Value for Money
7.65
Room standards did not meet the expectations for the price, affecting perceived value.
Food and Beverage
8.15
Some complaints about specific meals, but generally good feedback regarding breakfast.
Overall Experience
8.25
Overall satisfaction from multiple guests with a few negatives that impacted certain aspects of their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:31

Property Description

Scandinavian Design Rooms
Indulge in the typical Scandinavian design of Hotel Heden; BW Signature Collection's rooms, featuring flat-screen TVs with satellite channels.

Wellness Centre
Unwind at the free wellness centre, complete with a gym and sauna, offering the perfect relaxation spot during your stay.

Convenient Location
Located just 500 metres from the Avenyn shopping street and within a 10-minute walk to Liseberg Amusement Park, Hotel Heden; BW Signature Collection offers the ideal base for exploring the city.

To experience a perfect blend of comfort and convenience, book your stay now at Hotel Heden; BW Signature Collection.

Important information:

Note the age of any accompanying children in the Special Requests box when booking.

Please note that parking is subject to availability.

Guests under the age of 18 can only check-in if traveling as part of a family.

Please note that baby cribs are available on request directly to the property.

The property is cash-free.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for SEK 200 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs SEK 250 per day.

Location

Guest Reviews

8.1
Based on 9027 reviews
Cleanliness: 7.65
Service: 8.65
Location: 9.15
Room Quality: 7.15
Amenities: 8.15
Value for Money: 7.65
Food and Beverage: 8.15
Overall Experience: 8.25
S
stefan • family_with_children • se
8
2026-03-14 • via Nuitee
M
Marina • family_with_children • se
10
2026-03-14 • via Nuitee
U
Ulrika • couple • se
8
2026-03-14 • via Nuitee
M
Mikael • family_with_children • se
10
Pros:

Underbar frukost

2026-03-14 • via Nuitee
A
Ann • extended_group • no
10
2026-03-14 • via Nuitee
M
Max • solo_traveller • nl
7
2026-03-14 • via Nuitee
G
Gergana • couple • se
10
2026-03-13 • via Nuitee
I
Ingela • family_with_children • se
8
Bra Hotel i centrala Götdborg
Pros:

Mysigt hotell mitt i Göteborg. Hyfsat nära till allt. Mycket god frukostbuffé, väldigt uppskattad. Trevlig personal.

Cons:

Rummen börjar bli allmänt slitna, renoveringsbehov finns.

2026-03-13 • via Nuitee
L
Lone Lønstrup • extended_group • dk
8
Hyggeligt
Pros:

Morgenmaden var utrolig god

Cons:

At der evt blev lavet en koncert MENY for de gæster som skulle til koncert (tilbud) som der blev informeret om ved ankomst. F.eks. små sandwich eller pizza og et glas vin/øl/ sodavand til xx kr
Det var svært at finde spisested i nærheden af skandinavium for os som kom fra dk.

2026-03-13 • via Nuitee
B
Bruzell • solo_traveller • se
9
Prisvärt boende i centrala Göteborg
Pros:

Mycket bra läge.
God enkel frukost, tråkigt bröd.

Cons:

Parkeringen kostade nästan lika mycket som hotellet...

2026-03-13 • via Nuitee
K
katarina • couple • se
6
Bra vistelse i förhållande till priset.
Pros:

Prisvärt och läget.

Cons:

Ni bör städa bättre runt kranen.

2026-03-13 • via Nuitee
M
marie • couple • se
8
Pros:

Närhet till tåg och Avenyn. Lugnt läge.

Cons:

Alldeles för mycket folk i matsalen.

2026-03-12 • via Nuitee
D
Dani • family_with_children • se
9
2026-03-12 • via Nuitee
H
Hjern • couple • se
9
Super!
Pros:

Läget var fantastiskt och personalen var supertrevlig!

Cons:

Vi upplevde att man blev sjösjuk när vi gick i korridorerna, som att huset lutade.
Det fanns väldigt få parkeringar som tillhörde hotellet och kommunens parkeringar var väldigt dyra.

2026-03-11 • via Nuitee
C
Charles • couple • se
10
2026-03-11 • via Nuitee
A
Aimo • family_with_children • se
10
Mars - 26
Pros:

Susanne i receptionen var väldigt trevlig såg till att vi fick byta rum. Restaurangen väl värt ett besök trevlig personal samt god mat.

Cons:

Vi tyckte att ljudet från ventilationen var lite väl högt i vårt rum.

2026-03-11 • via Nuitee
C
cajsa • couple • se
7
2026-03-11 • via Nuitee
H
Helene • family_with_children • se
7
2026-03-11 • via Nuitee
I
Ingemar • couple • se
8
Pros:

Centralt läge med gångavstånd till det mesta. Snabb incheckning och bra frukost. Bra säng i ett rum som fungerade fint. Bra bilparkering. Återkommer gärna.

Cons:

Incheckning online fungerade inte trots ihärdiga försök.

2026-03-10 • via Nuitee
J
Johnny • couple • se
7
2026-03-10 • via Nuitee