Hotell Heden - BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
8.1 (9027 reviews)
Sten Sturegatan 1 , Gothenburg , se

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Poor cleanliness
Issues with room temperature
Service delays in bistro

Categories

Cleanliness
7.65
There are mentions of poor cleaning and mold in some areas, negatively impacting the perceived cleanliness.
Service
8.65
Generally positive feedback on staff being helpful and friendly, offsetting some minor service drawbacks.
Location
9.15
Consistently praised for its great location, ideal for accessing local attractions.
Room Quality
7.15
Mixed reviews about room quality, with comments on cold temperatures and issues with cleanliness.
Amenities
8.15
Amenities received a range of reviews, with some people appreciating the breakfast options, but some concerns about maintenance.
Value for Money
7.65
Room standards did not meet the expectations for the price, affecting perceived value.
Food and Beverage
8.15
Some complaints about specific meals, but generally good feedback regarding breakfast.
Overall Experience
8.25
Overall satisfaction from multiple guests with a few negatives that impacted certain aspects of their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:31

Property Description

Scandinavian Design Rooms
Indulge in the typical Scandinavian design of Hotel Heden; BW Signature Collection's rooms, featuring flat-screen TVs with satellite channels.

Wellness Centre
Unwind at the free wellness centre, complete with a gym and sauna, offering the perfect relaxation spot during your stay.

Convenient Location
Located just 500 metres from the Avenyn shopping street and within a 10-minute walk to Liseberg Amusement Park, Hotel Heden; BW Signature Collection offers the ideal base for exploring the city.

To experience a perfect blend of comfort and convenience, book your stay now at Hotel Heden; BW Signature Collection.

Important information:

Note the age of any accompanying children in the Special Requests box when booking.

Please note that parking is subject to availability.

Guests under the age of 18 can only check-in if traveling as part of a family.

Please note that baby cribs are available on request directly to the property.

The property is cash-free.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for SEK 200 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs SEK 250 per day.

Location

Guest Reviews

8.1
Based on 9027 reviews
Cleanliness: 7.65
Service: 8.65
Location: 9.15
Room Quality: 7.15
Amenities: 8.15
Value for Money: 7.65
Food and Beverage: 8.15
Overall Experience: 8.25
M
Marianne • couple • se
6
2026-02-14 • via Nuitee
G
Gunnar • solo_traveller • se
8
2026-02-14 • via Nuitee
W
Willem • solo_traveller • nl
8
2026-02-14 • via Nuitee
J
Jenny • couple • se
8
Bra
Pros:

Prisvärt. Bra sänger rent. Trevliga och uppmärksamma medarbetare. Läget som passade bra för oss

Cons:

Väl små tallrikar i frukosten. Tvålen i duschen är inte bra

2026-02-14 • via Nuitee
B
Brita • family_with_children • se
8
2026-02-14 • via Nuitee
K
Kamilla • family_with_children • se
9
2026-02-13 • via Nuitee
K
KAY • solo_traveller • es
8
2026-02-13 • via Nuitee
Y
Yuk • family_with_children • kr
8
Pros:

가성비 숙소. 아침식사 우수

Cons:

냉장고 없음. 청소는 요청해야만 해 줌.

2026-02-13 • via Nuitee
G
Gunilla • family_with_children • se
8
2026-02-13 • via Nuitee
Y
Yvonne • family_with_children • se
10
2026-02-12 • via Nuitee
S
Sikström Rubio • family_with_children • se
6
Pros:

Läget

2026-02-12 • via Nuitee
A
Annika • family_with_children • se
10
2026-02-12 • via Nuitee
A
Aimo • family_with_children • se
10
Visitor
Pros:

Väldigt lokalt och trivsamt boende.

Cons:

Kuddarna

2026-02-11 • via Nuitee
R
Riikka • solo_traveller • fi
7
Viihtyisä ja helppo.
Pros:

Rauhallisuudesta ja siisteydestä.

Cons:

Ravintolan aukioloajat ovat melko myöhäiset. En saanut ruokaa koska ravintola oli suljettu tai täysi.

2026-02-11 • via Nuitee
S
Sofia • solo_traveller • se
7
2026-02-11 • via Nuitee
A
Anette • extended_group • se
10
Mycket bra boende och fantastiskt frukost där det fanns allt.
Pros:

Ligger centralt med nära till avenyn och teatern. Prisvärt och mycket trevlig personal…härlig barpersonal

Cons:

Saknade att det var två täcken på rummet

2026-02-11 • via Nuitee
J
José Manuel • solo_traveller • es
10
Recomendable
Pros:

La ubicación y la relación calidad-precio

Cons:

Nada

2026-02-11 • via Nuitee
P
Per • family_with_children • se
8
2026-02-11 • via Nuitee
M
Mats • solo_traveller • se
7
2026-02-11 • via Nuitee
M
Martina • extended_group • se
8
Nöjd absolut!
Pros:

Frukosten, loft, service, nära till Scandinavium och avenyn.

Cons:

Sängen på loftet var för hård och kudden för liten och sämre kvalité.

2026-02-11 • via Nuitee