smartments Wien Hauptbahnhof - Serviced Apartments

Hotels
•
SMARTments
8.3 (6120 reviews)
Gertrude-Frohlich-Sandner-Strasse 15 , Vienna , at

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Lift / Elevator
Express check-in/check-out
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
Allergy-free room
Lower bathroom sink
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Comfortable rooms
Cons:
Cleanliness issues
Inconsistent amenities

Categories

Cleanliness
7.66
Several mentions of cleanliness issues, such as black mold and dirt in rooms.
Service
9.13
Consistently positive mentions of friendly and helpful staff.
Location
8.67
Conveniently located near transportation and amenities.
Room Quality
8.12
Rooms described as comfortable, but some concerns about size and maintenance.
Amenities
8.15
Good amenities available, but some needed items were missing.
Value for Money
8.11
Good value considering location and amenities, though some found it a bit expensive.
Food and Beverage
8.46
No specific mentions, assumed to be of standard quality for this hotel tier.
Overall Experience
8.13
Generally positive stay, despite some cleanliness and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 16:52

Property Description

Convenient Location
Located just 500 meters from Vienna Main Railway Station, SMARTments business Wien Hauptbahnhof - Serviced Apartments offers easy access to transportation. The proximity to Belvedere Palace and other attractions makes it an ideal choice for travelers.

Modern Amenities
The apartments are equipped with a flat-screen TV, kitchenette with essential appliances, and a private bathroom. Free WiFi, family rooms, and facilities for disabled guests ensure a comfortable stay for all guests.

Nearby Attractions
With the Museum of Military History and Vienna State Opera in close proximity, guests can explore the cultural landmarks easily. The convenience of Vienna International Airport being only 17 km away adds to the appeal of staying at SMARTments business Wien Hauptbahnhof - Serviced Apartments.

Book your stay now at SMARTments business Wien Hauptbahnhof - Serviced Apartments for a memorable experience in Vienna.

Important information:

Please note that the units are cleaned once per week. Fresh bed linen and towels are available upon request. An additional maid service is possible at a surcharge.

For groups and obviously related reservations of 5 apartments or more, we reserve the right to adjust the cancelation conditions according to the group size.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People 3 years old and over stay for € 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 6120 reviews
Cleanliness: 7.66
Service: 9.13
Location: 8.67
Room Quality: 8.12
Amenities: 8.15
Value for Money: 8.11
Food and Beverage: 8.46
Overall Experience: 8.13
B
Bernhard • family_with_children • at
5
Cons:

die vorherigen nutzer müssen im badezimmer geraucht haben, was mit intensivesten einsatz von raumduft versucht wurde zu überdecken...das gelang nur mäßig...

2026-03-21 • via Nuitee
Z
Zabarauskas • extended_group • lt
9
Pros:

Check-in was easy, the room was spotless, great equipment, the shower and the bathroom itself was amazing.

Cons:

The only negative thing was that the dishwasher wasn't working properly, so we weren't able to wash our dishes, no dish soap as well. But it wasn't a big deal at all.

2026-03-21 • via Nuitee
O
Olha • couple • de
10
Pros:

It wasn’t cleaned in three days from ours stay, was only one pad for dishwashing Maschine

2026-03-21 • via Nuitee
H
HSIN-YEN • solo_traveller • tw
8
2026-03-21 • via Nuitee
S
Susanne • family_with_children • at
7
Pros:

Die Nähe zum Bahnhof.

Cons:

Das Bett war gewöhnungsbedürftig. ABER alles sauber.Top eingerichtet. Überhaupt die Küche.Mit Herd..Micro..Toaster..Kaffee Maschine..und Geschirr spüler.

2026-03-21 • via Nuitee
İPEK • solo_traveller • tr
8
Pros:

Clean, very close to main station, budget friendly.

2026-03-21 • via Nuitee
J
Jeļena • couple • lv
7
Pros:

Расположение

Cons:

Не работала кофеварка, хотя присутствовала . На моё письмо предложили купить в лобби. Непонятный совет, особенно когда она есть в номере и я приехала с капсулами. В лобби, кстати, аппарат по итогу тоже сломался. В остальном нормально. Не знаю как часто должны были убирать, просто для информации-за неделю убирались и меняли полотенца единожды.

2026-03-21 • via Nuitee
M
Mark • family_with_children • ie
10
Pros:

Location beside all transprt hubs. A short trip from Airport.

2026-03-21 • via Nuitee
E
Eliška • extended_group • cz
8
Pros:

cistota, dostupnost

2026-03-21 • via Nuitee
O
Otto • couple • at
6
2026-03-20 • via Nuitee
B
Benedetto • couple • it
9
2026-03-19 • via Nuitee
L
Lília • extended_group • pt
9
2026-03-19 • via Nuitee
U
Ubíková • solo_traveller • cz
10
2026-03-19 • via Nuitee
E
Estefania • couple • es
10
2026-03-18 • via Nuitee
T
Tereza • couple • lv
10
Pros:

Ideāla tīrība - numurs kopumā ļoti tīrs, dvieļi, gultas veļa- viss bija ideāli tīrs. Klusums numurā, neskatoties uz to, ka blakus atrodas Centrālā vilciena stacija. Kafijas aparāts un virtuves zona numurā. Virtuves piederumi. Iespēja sazināties WhatsApā vai telefoniski ar viesnīcas administratoriem.

Cons:

Tā kā ēkā ir 3 ieejas gurvis, tad 2 reizes apgāju visas tās, līdz beidzot sapratu, kuras durvis ir tās, pa kurām var iekļūt naktsmītnē. Durvju kods bija jāievada vairākas reizes: nebija iespējams iekļūt ēkā ar pirmo reizi. Pēcāk automātiskais chek-in radīja dažādus jautājumus, piemēram, par elektroniskās atslēgas iegūsanu. Būtu labi, ja būtu kāda infografika vai kaut neliela pamācība pieejama. Pietrūka cilvēciskā kontakta.

2026-03-18 • via Nuitee
M
Manyi • extended_group • cn
7
Pros:

地理位置方便，性价比高，房间内设施齐全，热水稳定。可做饭。

Cons:

床铺不干净，需要准备一个枕套。吹风机粘粘的。卫生待改善。

2026-03-18 • via Nuitee
K
Kuan-Hsuan • solo_traveller • tw
8
Pros:

廚房備品完善. 廚房紙巾鍋具全部都有

Cons:

雖然說離中央車站很近. 但若是在維也納市區玩. 要搭電車.bus 都要走；不過若頻繁需要搭OBB, 很推薦
備有廚房. 但抽油煙機效能很差. 煎荷包蛋的煙都需要很長的時間才能去除味道.
我住四個晚上完全沒有打掃. 毛巾也不會有人更換

2026-03-18 • via Nuitee
Наталья • couple • ua
10
Ці арартаменти-рай для інтроверта, самостійні check in та check out, все високотехнологічне і без зайвої комунікації з п
Pros:

Сучасні апартаменти, все якісне, чисте. Зручна локація поруч з вокзалом, до центру на метро 15-20 хвилин. Зворотній звʼязок з персоналом працює чудово, були проблеми з кавомашиною, все було вирішено дуже швидко.

Cons:

Не знайшли жодного недоліку

2026-03-18 • via Nuitee
I
Izabella • couple • pl
9
2026-03-18 • via Nuitee
R
Rza • couple • az
10
2026-03-18 • via Nuitee