smartments Wien Hauptbahnhof - Serviced Apartments

Hotels
•
SMARTments
8.3 (6120 reviews)
Gertrude-Frohlich-Sandner-Strasse 15 , Vienna , at

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Lift / Elevator
Express check-in/check-out
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
Allergy-free room
Lower bathroom sink
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Comfortable rooms
Cons:
Cleanliness issues
Inconsistent amenities

Categories

Cleanliness
7.66
Several mentions of cleanliness issues, such as black mold and dirt in rooms.
Service
9.13
Consistently positive mentions of friendly and helpful staff.
Location
8.67
Conveniently located near transportation and amenities.
Room Quality
8.12
Rooms described as comfortable, but some concerns about size and maintenance.
Amenities
8.15
Good amenities available, but some needed items were missing.
Value for Money
8.11
Good value considering location and amenities, though some found it a bit expensive.
Food and Beverage
8.46
No specific mentions, assumed to be of standard quality for this hotel tier.
Overall Experience
8.13
Generally positive stay, despite some cleanliness and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 16:52

Property Description

Convenient Location
Located just 500 meters from Vienna Main Railway Station, SMARTments business Wien Hauptbahnhof - Serviced Apartments offers easy access to transportation. The proximity to Belvedere Palace and other attractions makes it an ideal choice for travelers.

Modern Amenities
The apartments are equipped with a flat-screen TV, kitchenette with essential appliances, and a private bathroom. Free WiFi, family rooms, and facilities for disabled guests ensure a comfortable stay for all guests.

Nearby Attractions
With the Museum of Military History and Vienna State Opera in close proximity, guests can explore the cultural landmarks easily. The convenience of Vienna International Airport being only 17 km away adds to the appeal of staying at SMARTments business Wien Hauptbahnhof - Serviced Apartments.

Book your stay now at SMARTments business Wien Hauptbahnhof - Serviced Apartments for a memorable experience in Vienna.

Important information:

Please note that the units are cleaned once per week. Fresh bed linen and towels are available upon request. An additional maid service is possible at a surcharge.

For groups and obviously related reservations of 5 apartments or more, we reserve the right to adjust the cancelation conditions according to the group size.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People 3 years old and over stay for € 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 6120 reviews
Cleanliness: 7.66
Service: 9.13
Location: 8.67
Room Quality: 8.12
Amenities: 8.15
Value for Money: 8.11
Food and Beverage: 8.46
Overall Experience: 8.13
M
Milos • solo_traveller • gb
7
2026-02-14 • via Nuitee
V
Vesna • solo_traveller • rs
8
2026-02-14 • via Nuitee
N
neiva • couple • br
10
Excelente escolha para quem quer ficar próximo à estação centralpara se dealocrpara iytra cidades / paises . E pode
Pros:

Quarto super confortável , com mini cozinha , claro e amplo , quente e super bem localizado para quem quer ficar perto da estação principal .

2026-02-14 • via Nuitee
E
Emma • couple • us
7
2026-02-14 • via Nuitee
S
Simone • solo_traveller • ch
8
Great location and smooth process, but sleeping was not easy
Pros:

The check in can be done autonomously, and the apartment was well furnished and clean.
The communication with the virtual agent on Whatsapp is very convenient.
My room was very well acoustically insulated from the outside.

Cons:

For the check in I received in 3 separate messages for access code into the building, QR code for check in and number of the room. It would be nice to have, maybe on the day of the arrival, a message which summarizes this information, for instance of Whatsapp.

My room had a small fridge that buzzed from time to time, making it difficult to sleep.
The kitchen is next to the bed, and it has a bright led light that I could not turn off in any way and that was shining at me when trying to sleep.

2026-02-14 • via Nuitee
A
Alessandro • family_with_children • it
10
Ottimo per soggiorni brevi
Pros:

La posizione e la stanza ben fornita

Cons:

Niente in particolare

2026-02-14 • via Nuitee
M
Michail • family_with_children • gr
9
2026-02-13 • via Nuitee
A
Aleksandar • solo_traveller • rs
8
dobar smeštaj zimi i odlična lokacija za transfer do aerodroma
Pros:

zimi sasvim dobro, jer radi grejanje i topla voda

Cons:

leti može da bude prevruće!

2026-02-13 • via Nuitee
兵兵 • solo_traveller • cn
9
2026-02-13 • via Nuitee
N
Nicola • couple • at
10
Herforagend
Pros:

Es war sauber und es war alles drinnen was man braucht der Checkin war auch super leicht alles war perfekt

Cons:

Nix alles war perfekt

2026-02-13 • via Nuitee
V
Valbusa • family_with_children • it
10
Pros:

La posizione vicina alla metro.

Cons:

Il check-in automatico forse dovrebbe essere spiegato meglio.

2026-02-12 • via Nuitee
Y
Yewen • family_with_children • de
8
2026-02-12 • via Nuitee
Y
Yuste • couple • es
8
2026-02-11 • via Nuitee
Вилми • family_with_children • bg
10
Pros:

Страхотно местенце на много удобна локация!

2026-02-11 • via Nuitee
A
Anita • solo_traveller • hu
10
2026-02-11 • via Nuitee
A
Aleksandra • family_with_children • pl
9
Świetny wybór przy tej cenie i lokalizacji
Pros:

Pokój wybraliśmy ze względu na lokalizację blisko dworca i Belwederu. Okolica jest bezpieczna, blisko znajdują się również sklepy spożywcze, w tym interspar pronto czynny codziennie do 23.
Apartament był bardzo dokładnie posprzątany. W kuchni znajdowały się wszystkie sprzęty niezbędne na kilkudniowy pobyt. Łóżko w opcji twin dla 1 osób wygodne i szerokie. Zameldowanie za pomocą aplikacji było zaskoczeniem, ale poświęcając 10 minut na zapoznanie się z aplikacją przed przyjazdem, na miejscu wszystko przebiegło sprawnie.

Cons:

Brak czajnika w kuchni, chociaż był w opisie pokoju.
Słaba wentylacja w łazience (ślady pleśni w rogach prysznica) oraz brak możliwości regulacji temperatury w pokoju. Kaloryfery były zimne, ale w pokoju było bardzo ciepło.

2026-02-11 • via Nuitee
P
Pablo • couple • es
10
Alojamiento perfecto para una estancia breve en Viena
Pros:

Pese a ser un alojamiento pequeño, es moderno y estaba muy bien distribuido y equipado.

Cons:

Todo a la perfección.

2026-02-11 • via Nuitee
F
Filipe • solo_traveller • nl
9
2026-02-10 • via Nuitee
D
Dawid • couple • pl
10
2026-02-10 • via Nuitee
C
Carducci • couple • it
10
Accogliente e silenzioso, un posto ottimo per un weekend a Vienna!
Pros:

La tranquillità del posto
Il letto era comodissimo

Cons:

Non riuscivo a regolare la temperatura

2026-02-10 • via Nuitee