Hotel Luma by Kavia

Hotels
•
Kavia Hotels
8.4 (2186 reviews)
CLAVELES MANZANA 4 LOTE 1, 3, 3-A, 5 Y 31 109 SM 22 , Cancún , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Tour desk
Non-smoking throughout
Concierge service
Public Bath
See all facilities

Review Highlights

Pros:
Clean and modern facilities
Friendly and helpful staff
Great location near services
Cons:
Noise issues from surrounding areas
Lack of hairdryers and basic amenities
Inconsistent quality of food

Categories

Cleanliness
8.38
The hotel is noted for being very clean and well maintained, recommended by multiple reviews.
Service
8.85
Staff are consistently praised for their kindness and helpfulness.
Location
8.99
Many reviews highlighted the great location, especially for accessibility to various services.
Room Quality
8.14
There are mentions of issues with noise and ventilation in the rooms.
Amenities
8.07
Some amenities were reported lacking, such as hairdryers in the rooms.
Value for Money
8.43
The hotel is generally considered to be good value for the price, but additional fees diminish this.
Food and Beverage
7.68
Breakfast quality was sometimes reported to be poor and inconsistent.
Overall Experience
8.65
Overall positive experiences are noted, despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 17:59

Property Description

Luxurious Accommodation in the Heart of Cancún

Modern Amenities: Hotel Luma by Kavia offers free WiFi, a restaurant, and free private parking. Guest rooms feature a flat-screen TV, air conditioning, and some even include a terrace for a relaxing stay.

Exceptional Service: With a 24-hour front desk and concierge service, guests can expect top-notch assistance throughout their stay. Certain rooms also boast a balcony with stunning city views.

Prime Location: Situated centrally, the hotel is close to key attractions like Cancun Government Palace and Cancun Bus Station, making it the ideal choice for travelers seeking convenience and comfort.

Book your stay at Hotel Luma by Kavia now to experience luxury and convenience in Cancún!

Important information:

When booking 3 rooms or more and 3 nights or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 2186 reviews
Cleanliness: 8.38
Service: 8.85
Location: 8.99
Room Quality: 8.14
Amenities: 8.07
Value for Money: 8.43
Food and Beverage: 7.68
Overall Experience: 8.65
M
Mariana • extended_group • mx
4
Que al momento de hacer check in la recepcionista solo me dijo “Espero pueda dormir porque la habitación está enfrente d
Pros:

Si

2026-02-12 • via Nuitee
S
sérgio • family_with_children • br
8
2026-02-12 • via Nuitee
T
Tania Marily • family_with_children • mx
10
2026-02-11 • via Nuitee
Z
Zorimar • extended_group • us
9
2026-02-10 • via Nuitee
T
Tina • family_with_children • hr
9
2026-02-10 • via Nuitee
A
adriana • family_with_children • ar
7
Pros:

La habitación excelente

Cons:

Segundo piso y nunca funcionó el ascensor esta clausurado hace años

2026-02-10 • via Nuitee
R
Roger • family_with_children • ph
10
Pros:

La gentillesse et la disponibilité du personnel.
Emplacement parfait pres de la gare routière et des restaurants.

2026-02-08 • via Nuitee
I
IVONNE • solo_traveller • mx
10
Pros:

La ubicacion

Cons:

todo bien

2026-01-31 • via Nuitee
R
Raul • solo_traveller • mx
6
2026-01-31 • via Nuitee
M
Marina • extended_group • de
7
Pros:

Die Lage ist gut, sehr zentral. Das Zimmer ist groß und sehr sauber.

Cons:

Direkt neben dem Hotel befindet sich ein Nachtclub und es ist mindestens bis 2-3 Uhr nachts extrem laut.

2026-01-31 • via Nuitee
J
Jian • couple • us
1
2026-01-31 • via Nuitee
S
Stephanie • family_with_children • de
4
Pros:

Große Dusche, sauberes Zimmer.

Cons:

Waschbecken im Zimmer, direkt Gegenüber von einem Nachtclub, sodass wir die ganzen Nacht beschallt wurden und leider keinen Schlaf gefunden haben.

2026-01-30 • via Nuitee
S
Souza • couple • mx
9
Pros:

La ubicacion es excelente para poder moverse en cancun. Muy cercano aal ADO y a diferentes medios de transporte. El personal del hotel es muy amable.

Cons:

Todo bien

2026-01-30 • via Nuitee
M
Mario • family_with_children • mx
6
2026-01-29 • via Nuitee
E
Elie • couple • fr
8
2026-01-29 • via Nuitee
D
Daniela • couple • gb
8
Good value for money
Pros:

The property is 5 minutes walk from Ado bus station and very close to the bus stop to catch the bus that goes to the zona Hotelera. Very large room, clean and comfortable with all toiletries, hair dryer on request. Much cheaper than the hotels on the beach and lots of shops and restaurants

Cons:

the lift was temporary out of order but not a problem for me

2026-01-28 • via Nuitee
B
Burkhard • couple • cl
8
2026-01-28 • via Nuitee
J
jose ignacio • couple • ar
10
Volvería sin dudarlo, muy bien ubicado, moderno y limpio. Con una atención del personal muy cálida. Recomendado siempre
Pros:

Lugar moderno, y muy limpio

Cons:

La verdad que todo bien mi experiencia

2026-01-27 • via Nuitee
A
Amalia • family_with_children • us
8
Pros:

Todo está muy bien ☺️👌

2026-01-26 • via Nuitee
A
Albrechtová • solo_traveller • cz
9
2026-01-26 • via Nuitee