Hotel Luma by Kavia

Hotels
•
Kavia Hotels
8.4 (2456 reviews)
CLAVELES MANZANA 4 LOTE 1, 3, 3-A, 5 Y 31 109 SM 22 , Cancún , MX

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
24-hour front desk
Restaurant
Family rooms
Luggage storage
Tour desk
See all facilities

Review Highlights

Pros:
Clean and modern facilities
Friendly and helpful staff
Great location near services
Cons:
Noise issues from surrounding areas
Lack of hairdryers and basic amenities
Inconsistent quality of food

Categories

Cleanliness
8.38
The hotel is noted for being very clean and well maintained, recommended by multiple reviews.
Service
8.85
Staff are consistently praised for their kindness and helpfulness.
Location
8.99
Many reviews highlighted the great location, especially for accessibility to various services.
Room Quality
8.14
There are mentions of issues with noise and ventilation in the rooms.
Amenities
8.07
Some amenities were reported lacking, such as hairdryers in the rooms.
Value for Money
8.43
The hotel is generally considered to be good value for the price, but additional fees diminish this.
Food and Beverage
7.68
Breakfast quality was sometimes reported to be poor and inconsistent.
Overall Experience
8.65
Overall positive experiences are noted, despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 17:59

Property Description

Luxurious Accommodation in the Heart of Cancún

Modern Amenities: Hotel Luma by Kavia offers free WiFi, a restaurant, and free private parking. Guest rooms feature a flat-screen TV, air conditioning, and some even include a terrace for a relaxing stay.

Exceptional Service: With a 24-hour front desk and concierge service, guests can expect top-notch assistance throughout their stay. Certain rooms also boast a balcony with stunning city views.

Prime Location: Situated centrally, the hotel is close to key attractions like Cancun Government Palace and Cancun Bus Station, making it the ideal choice for travelers seeking convenience and comfort.

Book your stay at Hotel Luma by Kavia now to experience luxury and convenience in Cancún!

Important information:

When booking 3 rooms or more and 3 nights or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.4
Based on 2456 reviews
Cleanliness: 8.38
Service: 8.85
Location: 8.99
Room Quality: 8.14
Amenities: 8.07
Value for Money: 8.43
Food and Beverage: 7.68
Overall Experience: 8.65
L
Laura Susana • couple • es
9
2026-09-19 • via Nuitee
R
Richard • solo_traveller • fr
7
Pros:

La grandeur de la chambre, de la douche, la literie, le personnel et l'emplacement.

Cons:

Le petit déjeuner reste très sommaire mais correct néanmoins.

2026-09-18 • via Nuitee
J
Josue • solo_traveller • mx
10
Pros:

Limpieza

Cons:

No sirve el elevador desde hace más de un año

2026-09-16 • via Nuitee
E
Eduardo • solo_traveller • pa
6
2026-09-13 • via Nuitee
C
Claudia Montano • solo_traveller • sv
9
Excelente ubicación
Pros:

Estaba en un lugar bastante céntrico, esta cerca el parque de las palapas y restaurantes, al cruzar la calle puede ir a palacio de cancún. Muy limpio y amables.

2026-09-12 • via Nuitee
S
Sonya • solo_traveller • mx
10
Cómodo, limpio y céntrico.
Pros:

Muy céntrico, cerca del ADO, limpio, personal muy amable, camas cómodas, todo muy bien.

2026-09-12 • via Nuitee
C
Chiara • couple • it
5
Solo come punto d’appoggio!
Pros:

la gentilezza del personale, la posizione comoda per il centro di Cancún e per gli spostamenti verso il porto, oltre alle bottigliette d’acqua gratuite.
Lo consiglio solo come soluzione di passaggio, se si hanno poche pretese e si cerca una posizione tranquilla, strategica e centrale ma mai per una vacanza a Cancún.

Cons:

Scelto solo come punto d’appoggio per una notte.
Nella camera si sentiva un forte odore di muffa, nonostante fossimo al primo piano, e la pulizia non era delle migliori: abbiamo trovato capelli e peli un po’ ovunque, anche e soprattutto nelle lenzuola.
L’ascensore era presente ma in manutenzione durante il nostro soggiorno, quindi non era utilizzabile. La colazione viene servita nel bar interno dell’hotel, à la carte, ma le opzioni sono piuttosto limitate.

2026-09-12 • via Nuitee
K
karla • family_with_children • cl
10
Maravilloso
Pros:

Todo bien

Cons:

Todo Super bien

2026-09-12 • via Nuitee
J
Jorge • family_with_children • mx
9
2026-09-12 • via Nuitee
V
Valeria • solo_traveller • mx
10
Pros:

Las habitaciones muy limpias y demasiado cómodas para mí gusto

Cons:

La televisión no deja poner Disney o Netflix para ver películas solo canal abierto o Youtube

2026-09-11 • via Nuitee
N
Naye Arg • solo_traveller • mx
10
Pros:

Cerca del ADO, limpio y muy cómodo

2026-09-11 • via Nuitee
M
Monica • couple • es
5
Pros:

The location

Cons:

Ligt wasnt working, pillows werent confortable

2026-09-10 • via Nuitee
A
anna claudia • couple • it
6
Pros:

Se si è di passaggio la posizione è buona, c'è il parcheggio ed il personale è super gentile sia dell'albergo che della caffetteria dove si fa colazione. Nonostante fosse non bellissima la struttura, era pulita

Cons:

La struttura all'interno non è molto bella, anche il set di asciugamani sembrava vecchio. La colazione non è niente di che ed è a scelta tra due piatti

2026-09-10 • via Nuitee
G
González Sandoval • solo_traveller • mx
9
2026-09-10 • via Nuitee
E
Eleonora • solo_traveller • it
8
2026-09-09 • via Nuitee
G
Gabriel Jaime • family_with_children • co
6
2026-09-07 • via Nuitee
M
MONICA • solo_traveller • es
10
Pros:

Buena ubicación en la zona centro de Cancún, y las instalaciones estaban muy bien y habitación cómoda y espaciosa

Cons:

No nos dieron opción del dispensador de agua que tienen en todos los hoteles de México

2026-09-05 • via Nuitee
S
Sonya • solo_traveller • mx
10
Mejor hotel Av. Tulum
Pros:

Ubicación, limpieza, trato del personal, excelente todo.

2026-09-04 • via Nuitee
I
Iariane • family_with_children • br
7
Boa localização, mas muito a melhorar, não voltaria
Pros:

O quarto estava muito limpo, porém tinha um cheiro muito forte de cigarro, boa localização para quem quer ficar no centro de Cancun.

Cons:

Nosso quarto tinha uma janela apenas para o corredor do hotel, estava com cheiro muito forte de cigarro, o elevador estava quebrando (acabei caindo na escada com a bagagem). Café da manhã era a la carte e tinha apenas duas opções.

2026-09-04 • via Nuitee
D
Daniela • solo_traveller • it
9
Ottimo e vicino al bus
Pros:

La gentilezza dello staff.
La posizione: si trova a 5 minuti da stazione ADO e da parco de la palabra e con tanti servizi vicini. Camera molto spaziosa e pulita

Cons:

Nulla...

2026-09-04 • via Nuitee