Hotel Luma by Kavia

Hotels
•
Kavia Hotels
8.4 (2228 reviews)
CLAVELES MANZANA 4 LOTE 1, 3, 3-A, 5 Y 31 109 SM 22 , Cancún , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Tour desk
Non-smoking throughout
Concierge service
Public Bath
See all facilities

Review Highlights

Pros:
Clean and modern facilities
Friendly and helpful staff
Great location near services
Cons:
Noise issues from surrounding areas
Lack of hairdryers and basic amenities
Inconsistent quality of food

Categories

Cleanliness
8.38
The hotel is noted for being very clean and well maintained, recommended by multiple reviews.
Service
8.85
Staff are consistently praised for their kindness and helpfulness.
Location
8.99
Many reviews highlighted the great location, especially for accessibility to various services.
Room Quality
8.14
There are mentions of issues with noise and ventilation in the rooms.
Amenities
8.07
Some amenities were reported lacking, such as hairdryers in the rooms.
Value for Money
8.43
The hotel is generally considered to be good value for the price, but additional fees diminish this.
Food and Beverage
7.68
Breakfast quality was sometimes reported to be poor and inconsistent.
Overall Experience
8.65
Overall positive experiences are noted, despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 17:59

Property Description

Luxurious Accommodation in the Heart of Cancún

Modern Amenities: Hotel Luma by Kavia offers free WiFi, a restaurant, and free private parking. Guest rooms feature a flat-screen TV, air conditioning, and some even include a terrace for a relaxing stay.

Exceptional Service: With a 24-hour front desk and concierge service, guests can expect top-notch assistance throughout their stay. Certain rooms also boast a balcony with stunning city views.

Prime Location: Situated centrally, the hotel is close to key attractions like Cancun Government Palace and Cancun Bus Station, making it the ideal choice for travelers seeking convenience and comfort.

Book your stay at Hotel Luma by Kavia now to experience luxury and convenience in Cancún!

Important information:

When booking 3 rooms or more and 3 nights or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 2228 reviews
Cleanliness: 8.38
Service: 8.85
Location: 8.99
Room Quality: 8.14
Amenities: 8.07
Value for Money: 8.43
Food and Beverage: 7.68
Overall Experience: 8.65
S
Silvina • solo_traveller • ar
9
Pros:

La atención del personal excelente. La habitación amplia y muy comoda, todo muy limpio y los colchones muy buenos.

Cons:

El desayuno , un poco incompleto
No funcionaba el ascensor

2026-04-10 • via Nuitee
J
Jiménez Suárez • solo_traveller • mx
9
Pros:

El desayuno bien servido y rico, la ubicación fantástica para la realización de mi programa de trabajo.

Cons:

Reservé una habitación con cama grande, doble cama o king, me asignaron habitación con 2 camas, la reservación es para una sola persona, me dijeron que la culpa es de la aplicación Booking, no la comparto por el precio facturado de $1,350.00, decidí cambiarme de habitación al día siguiente, dar prioridad a la comodidad es importante sobre todo en viajes de negocios; la atención del personal muy amable eso si.

2026-04-09 • via Nuitee
G
Guillermo • family_with_children • cr
10
2026-04-09 • via Nuitee
I
Italo • family_with_children • ie
7
2026-04-08 • via Nuitee
Y
Yazmin • family_with_children • mx
10
2026-04-08 • via Nuitee
I
Italo • family_with_children • ie
7
2026-04-08 • via Nuitee
G
Giuliani • couple • it
8
2026-04-07 • via Nuitee
G
Giuliani • couple • it
8
Pros:

Tutto ottimo, ambiente pulito, personale gentile e camera confortevole. Niente da dire

2026-04-07 • via Nuitee
D
Devon • couple • nl
10
Top. Zou het aanbevelen
Pros:

Alles

Cons:

Niks alles was goed

2026-04-06 • via Nuitee
H
Hector • solo_traveller • mx
10
Pros:

Todo muy ordenado, el personal muy atento

2026-04-06 • via Nuitee
R
Ricardo • family_with_children • mx
9
Pros:

Baño

2026-04-06 • via Nuitee
L
LUIS DAVID • family_with_children • ae
1
Worst experience ever
Pros:

Anything

Cons:

The toilet was small and dirty, the shower didn’t claw properly and the water came out to the room. The bed wasn’t clean. The staff was super rude. They didn’t have a toilet in the common areas

2026-04-06 • via Nuitee
R
Ross • family_with_children • ca
10
Pros:

Good

2026-04-05 • via Nuitee
M
Myriem • couple • ca
3
2026-04-05 • via Nuitee
N
Nadja • solo_traveller • br
9
2026-04-04 • via Nuitee
A
Anne-Cecile • couple • de
8
2026-04-04 • via Nuitee
G
georgia schoinopoulou • family_with_children • gr
10
Υπεροχο
Pros:

Στο κέντρο της πόλης,καθαρό βολικο

2026-04-04 • via Nuitee
J
Joseba • family_with_children • es
8
2026-04-03 • via Nuitee
K
Kendric • family_with_children • fr
9
Pros:

Hotel sympa et très bien pour commencer ou terminer son voyage au calme

2026-04-01 • via Nuitee
M
Morgane • solo_traveller • fr
9
2026-03-31 • via Nuitee