Villa Palmeras

Hotels
7.9 (577 reviews)
C. Sergio Butrón Casas mz 402 lt 1 , Cancún , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean and well-maintained
Convenient airport location
Friendly staff
Cons:
Inconsistent service
Limited food options
Isolation from other amenities

Categories

Cleanliness
8.48
The hotel is described as very clean and well-kept.
Service
7.45
Staff communication was via WhatsApp; concerns about staff availability were noted.
Location
7.99
Conveniently near the airport, but quite isolated with no other amenities nearby.
Room Quality
7.44
Rooms may lack deluxe features despite having large beds.
Amenities
7.97
Basic amenities available, but some experience issues like late bar closure.
Value for Money
8.93
Competitive price-quality relationship noted in several reviews.
Food and Beverage
6.98
Food options noted as expensive and quality concerns were raised.
Overall Experience
7.95
Experience mixed with good aspects, but some significant service and convenience issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 17:52

Property Description

Luxurious Amenities and Services
Villa Palmeras, nestled in Cancún, offers a luxurious stay with an outdoor pool, free parking, and a charming garden. The 24-hour front desk, on-site restaurant, and inviting terrace ensure a comfortable and convenient experience for guests.

Exciting Leisure Activities
Guests at Villa Palmeras can enjoy various leisure activities including billiards, table tennis, and darts. The perfect way to unwind and have fun during your stay in Cancún.

Convenient Location
Conveniently situated just 6 km from Cancún International Airport, with popular attractions like Cancun Underwater Museum and Beto Avila Stadium a short distance away. Make Villa Palmeras your top choice for a memorable stay in Cancún.

Important information:

Please note, only pets 5 kilos or fewer are allowed and have an extra charge of 250 MXN per night. Only 1 pet per room is allowed.

Please note that construction work will be carried out from May 3 to May 10, 2024, at the pool. We are sorry for any inconvenience caused.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.9
Based on 577 reviews
Cleanliness: 8.48
Service: 7.45
Location: 7.99
Room Quality: 7.44
Amenities: 7.97
Value for Money: 8.93
Food and Beverage: 6.98
Overall Experience: 7.95
C
Christophe • family_with_children • fr
9
Pros:

Le personnel aux petits soins, le parking protégé et le magnifique jardin.

Cons:

Chambre bien mais sans plus

2026-02-14 • via Nuitee
S
Soizic • extended_group • fr
10
Pros:

Établissement parfait pour arriver ou partir de l’aéroport.
Très confortable et un joli cadre.
Arrivée autonome très pratique pour une arrivée tardive.
Personnel très gentil.

2026-02-11 • via Nuitee
S
Sanaa • solo_traveller • fr
10
Pros:

Nice

2026-02-10 • via Nuitee
X
xavier • couple • fr
8
2026-01-28 • via Nuitee
T
Tina • couple • us
8
2026-01-25 • via Nuitee
R
Ron • solo_traveller • us
5
Pros:

Very clean.
Excellent kitchen service.
Beautiful room.
Excellent taxi service to airport.
Gorgeous common area.
Beautiful tile work everywhere.

Cons:

Room location ( room #1) too close to dining and common areas. Very noisy with all tile floors. Conversations really carry.

Toilet seat broken.

Weird access only by access code to open entry door. (Site proclaimed no staff on site). Which i did not know until arrival.

No reception staff. All communication through what's app.
" only" stay were 2 very sweet kitchen staff.

2026-01-22 • via Nuitee
J
Judit • couple • es
9
2026-01-20 • via Nuitee
R
Romane • couple • fr
8
2026-01-19 • via Nuitee
A
Alexiane • family_with_children • fr
8
Très bon séjour
Pros:

Très bon séjour pour une nuit. C’est un hôtel autonome, c’est à dire qu’il y a personne qui nous accueille, mais cela se passe très bien.

Cons:

La wifi fonctionne très mal

2026-01-19 • via Nuitee
T
Techno • solo_traveller • mx
9
Haré de este hotel mi lugar favorito
Pros:

La limpieza y amabilidad de la gente es excepcional. Rubí es una chulada y me dió mucho gusto que es la segunda vez que me hospedo ahí y me reconocieron, hasta me preguntaron por mi familia. El chavito que limpia la alberca también es muy amable y educado.

Cons:

Todo estuvo bien, aunque hubo unas fallidas con el Internet, pero entiendo que no fue por ellos sino por la compañía que les da el servicio.

2026-01-17 • via Nuitee
M
Md. Sumon • solo_traveller • my
9
2026-01-16 • via Nuitee
M
Monica • extended_group • hu
1
2026-01-10 • via Nuitee
E
Edwin • couple • nl
7
Okay stay to get at the airport.
Pros:

Location

Cons:

Room 1 had a really small bed. I think it is 1m30

2026-01-08 • via Nuitee
F
Francisco • couple • ca
9
Pros:

Great staff

2025-12-26 • via Nuitee
F
Francisco • couple • ca
8
Pros:

Friendly staff, self check-in, good restaurant on premises

2025-12-26 • via Nuitee
K
Kathleen • couple • gb
9
Pros:

Lovely place for one night if you want to stay near the airport

Cons:

Very isolated location

2025-12-22 • via Nuitee
K
Kathleen • solo_traveller • gb
9
2025-12-22 • via Nuitee
F
Ferenc • couple • de
7
2025-12-15 • via Nuitee
D
Diogo • couple • es
8
Nice hotel close to Cancun airport.
Pros:

It is near the airport, late check-in is possible. No reception. It is cozy and has a holiday spirit with garden and swimming pool. Food was very tasty.

Cons:

Noisy guests speaking and shouting in the corridor in early morning.

2025-12-14 • via Nuitee
R
Raju • couple • ca
7
A property which holds great promise with better management.
Pros:

Safe secure gated place.A boutique quiet place to chill for families with good facilities.
Restaurant staff was very courteous and food tasty and presented well.

Cons:

Internet is weak,unstable or absent.
Internet based Roku TV did not work.
Safe was locked out probably by previous occupant and management did nothing about it.
Management dismissed my request for couple of hours of delayed checkout even though most rooms were vacant.
POS machines do not work well due to unstable internet.

2025-12-07 • via Nuitee