Villa Palmeras

Hotels
7.9 (580 reviews)
C. Sergio Butrón Casas mz 402 lt 1 , Cancún , mx

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean and well-maintained
Convenient airport location
Friendly staff
Cons:
Inconsistent service
Limited food options
Isolation from other amenities

Categories

Cleanliness
8.48
The hotel is described as very clean and well-kept.
Service
7.45
Staff communication was via WhatsApp; concerns about staff availability were noted.
Location
7.99
Conveniently near the airport, but quite isolated with no other amenities nearby.
Room Quality
7.44
Rooms may lack deluxe features despite having large beds.
Amenities
7.97
Basic amenities available, but some experience issues like late bar closure.
Value for Money
8.93
Competitive price-quality relationship noted in several reviews.
Food and Beverage
6.98
Food options noted as expensive and quality concerns were raised.
Overall Experience
7.95
Experience mixed with good aspects, but some significant service and convenience issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 17:52

Property Description

Luxurious Amenities and Services
Villa Palmeras, nestled in Cancún, offers a luxurious stay with an outdoor pool, free parking, and a charming garden. The 24-hour front desk, on-site restaurant, and inviting terrace ensure a comfortable and convenient experience for guests.

Exciting Leisure Activities
Guests at Villa Palmeras can enjoy various leisure activities including billiards, table tennis, and darts. The perfect way to unwind and have fun during your stay in Cancún.

Convenient Location
Conveniently situated just 6 km from Cancún International Airport, with popular attractions like Cancun Underwater Museum and Beto Avila Stadium a short distance away. Make Villa Palmeras your top choice for a memorable stay in Cancún.

Important information:

Please note, only pets 5 kilos or fewer are allowed and have an extra charge of 250 MXN per night. Only 1 pet per room is allowed.

Please note that construction work will be carried out from May 3 to May 10, 2024, at the pool. We are sorry for any inconvenience caused.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.9
Based on 580 reviews
Cleanliness: 8.48
Service: 7.45
Location: 7.99
Room Quality: 7.44
Amenities: 7.97
Value for Money: 8.93
Food and Beverage: 6.98
Overall Experience: 7.95
G
gabriela • couple • us
10
Pros:

Home feeling and beautiful gardens
Great staff
Delicious food
Sleep and rested

2026-03-17 • via Nuitee
L
line • couple • ca
8
2026-03-16 • via Nuitee
W
Will • couple • ca
7
Pros:

Great entry instructions

Cons:

Wi-fi quality poor

2026-03-14 • via Nuitee
P
Patrick • couple • fr
8
2026-03-13 • via Nuitee
L
Lisa • couple • de
5
2026-03-11 • via Nuitee
R
Rafael • family_with_children • mx
4
Buen hotel, pero el check-in con código fue muy problemático
Pros:

El hotel es bonito y las instalaciones son agradables. La habitación estaba limpia y el personal de limpieza y cocina fue muy amable. También probamos la comida y estaba muy rica.

Cons:

La experiencia de check-in fue muy mala. Llegamos casi a medianoche después de un vuelo de más de 11 horas y el código de acceso que nos enviaron no funcionaba. Tuvimos que hacer varias llamadas y enviar mensajes durante bastante tiempo antes de que nos respondieran y nos enviaran un nuevo código para poder entrar.

Además, uno de nosotros tenía un vuelo a las 4:00 a.m., así que prácticamente no pudimos descansar. Este tipo de problemas no deberían ocurrir cuando el acceso depende completamente de códigos automáticos.

2026-03-04 • via Nuitee
A
Amina • solo_traveller • es
6
Es cute pero deja mucho que desear
Pros:

La zona común es cute

Cons:

Está en una zona a la que ni los ubers ni los taxis quieren entrar, sobre todo de noche. Está muuuy alejada de todo.

2026-03-02 • via Nuitee
C
Clémence • family_with_children • fr
2
Pros:

Le jardin

Cons:

Tout le reste. Vétuste, odeurs affreuses. Nous n'avons même pas osé prendre une douche. Traces de dentifrice encore dans le lavabo. Humide ++++ et le bruit de l'hôtel infernal

2026-03-02 • via Nuitee
N
nadege • family_with_children • fr
8
Très bel hôtel pour une escale avant de pendre la route
Pros:

Le jardin et la piscine

Cons:

L’environnement

2026-02-22 • via Nuitee
C
Christophe • family_with_children • fr
9
Pros:

Le personnel aux petits soins, le parking protégé et le magnifique jardin.

Cons:

Chambre bien mais sans plus

2026-02-14 • via Nuitee
S
Soizic • extended_group • fr
10
Pros:

Établissement parfait pour arriver ou partir de l’aéroport.
Très confortable et un joli cadre.
Arrivée autonome très pratique pour une arrivée tardive.
Personnel très gentil.

2026-02-11 • via Nuitee
S
Sanaa • solo_traveller • fr
10
Pros:

Nice

2026-02-10 • via Nuitee
X
xavier • couple • fr
8
2026-01-28 • via Nuitee
T
Tina • couple • us
8
2026-01-25 • via Nuitee
R
Ron • solo_traveller • us
5
Pros:

Very clean.
Excellent kitchen service.
Beautiful room.
Excellent taxi service to airport.
Gorgeous common area.
Beautiful tile work everywhere.

Cons:

Room location ( room #1) too close to dining and common areas. Very noisy with all tile floors. Conversations really carry.

Toilet seat broken.

Weird access only by access code to open entry door. (Site proclaimed no staff on site). Which i did not know until arrival.

No reception staff. All communication through what's app.
" only" stay were 2 very sweet kitchen staff.

2026-01-22 • via Nuitee
J
Judit • couple • es
9
2026-01-20 • via Nuitee
R
Romane • couple • fr
8
2026-01-19 • via Nuitee
A
Alexiane • family_with_children • fr
8
Très bon séjour
Pros:

Très bon séjour pour une nuit. C’est un hôtel autonome, c’est à dire qu’il y a personne qui nous accueille, mais cela se passe très bien.

Cons:

La wifi fonctionne très mal

2026-01-19 • via Nuitee
T
Techno • solo_traveller • mx
9
Haré de este hotel mi lugar favorito
Pros:

La limpieza y amabilidad de la gente es excepcional. Rubí es una chulada y me dió mucho gusto que es la segunda vez que me hospedo ahí y me reconocieron, hasta me preguntaron por mi familia. El chavito que limpia la alberca también es muy amable y educado.

Cons:

Todo estuvo bien, aunque hubo unas fallidas con el Internet, pero entiendo que no fue por ellos sino por la compañía que les da el servicio.

2026-01-17 • via Nuitee
M
Md. Sumon • solo_traveller • my
9
2026-01-16 • via Nuitee