Sandman Signature Edmonton South Hotel

Hotels
•
Sandman Hotel Group
8.5 (1050 reviews)
10111 Ellerslie Road Southwest , Edmonton , ca

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Convenient dining options
Cons:
Cleanliness issues
Uncomfortable mattress
Old facilities

Categories

Cleanliness
7.25
Multiple guests mentioned the cleanliness issues such as dirtiness and outdated facilities.
Service
9.25
Generally positive comments about staff friendliness, though some guests noted a lack of acknowledgment.
Location
9.25
Great location near amenities, as mentioned in several reviews.
Room Quality
7.75
Mixed reviews on room quality, with some guests complaining about mattress comfort and decor.
Amenities
8.25
Amenities like the pool and dining options were positively highlighted, with notes on some issues like limited TV channels.
Value for Money
8.75
Value perceived as acceptable, but mixed with cleanliness issues mentioned.
Food and Beverage
8.75
Food options like Denny's and Chop restaurant received good reviews from guests.
Overall Experience
8.75
Overall stay was satisfactory for many, with some issues noted but positive overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:59

Property Description

Luxurious Amenities and Convenient Features

Indoor Pool and Free Wi-Fi

Business Center and On-Site Dining Options

To experience the ultimate comfort and convenience during your stay in Edmonton, look no further than the Sandman Signature Edmonton South Hotel. Nestled just 13.6 km from the University of Alberta, this hotel offers a perfect blend of luxury and practicality. Each room is equipped with modern amenities such as free Wi-Fi, a flat-screen cable TV, microwave, and refrigerator. Unwind in the indoor pool, stay productive at the business center, and savor delicious meals at the on-site dining options. Whether you're visiting for business or leisure, this hotel caters to all your needs seamlessly. Book now for an unforgettable stay!

Important information:

Please note that parking is only free for registered guests.

Check-in and check-out hours:

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.5
Based on 1050 reviews
Cleanliness: 7.25
Service: 9.25
Location: 9.25
Room Quality: 7.75
Amenities: 8.25
Value for Money: 8.75
Food and Beverage: 8.75
Overall Experience: 8.75
E
Edwardson • couple • ca
8
2026-02-14 • via Nuitee
A
Anne • solo_traveller • ca
10
It was a great stay! I was stuck in town due to weather conditions, and the staff was lovely and accomodating.
Pros:

The staff were lovely and kind - and it had everything it needed.

2026-01-24 • via Nuitee
N
Nick • solo_traveller • ca
10
2026-01-23 • via Nuitee
P
Pam • family_with_children • ca
5
I liked the price and location
Pros:

Staff at Denny's were the friendliest I've ever experienced.
Liked the couch in the room.

Cons:

Bathroom needs a renovation.
We were by the ice machine and someone was getting lots of ice in the night.

2026-01-20 • via Nuitee
C
Caitlin • extended_group • ca
10
Clean and comfortable
Pros:

The hotel is new and the rooms were very clean and comfortable. The price was great and we had an enjoyable stay.
The staff were really friendly at check in.

2026-01-20 • via Nuitee
J
James • solo_traveller • ca
8
2026-01-20 • via Nuitee
B
Bambot • couple • us
1
Cons:

Scott Mackay – Sandman Hotel Edmonton South
This review is written with great reluctance, as I am a long-standing and loyal client of Sandman Hotels and a Genius member on Booking.com, in addition to managing company accounts that list Sandman as a preferred hotel. I am also a very busy professional, and it takes a lot for me to publicly document an experience like this.
However, the behavior displayed by Scott Mackay (Supervisor/Manager at Sandman Hotel Edmonton South) was completely unacceptable.
Mr. Mackay was rude, unprofessional, dismissive, and demonstrated a shocking lack of empathy toward paying guests. His conduct was deeply insensitive, especially given the severe weather conditions and the fact that this stay coincided with a client’s birthday, which instead turned into a distressing experience.
Without any attempt at dialogue, flexibility, or customer care, a reservation was cancelled directly in front of the client, with no reasonable explanation and no effort to provide a solution. When a deposit hold was proposed either via debit or cash, it was flatly refused, accompanied by a condescending attitude and hostile demeanor.
At no point did Mr. Mackay behave as someone who understands hospitality, customer service, or basic human decency. His actions showed zero empathy, zero professionalism, and complete disregard for client relationships. No business owner or leader would knowingly treat guests in this manner.
Employees like this directly damage a company’s reputation and revenue. While my individual bookings may seem insignificant to him, the hundreds of bookings made through myself, my team, and my professional network are not insignificant to the owners who entrust their brand to front-line leadership.
This review is not emotional, exaggerated, or biased, it is factual and honest. What occurred was unacceptable. Guests should never be treated in such an inhumane and disrespectful manner.

2026-01-20 • via Nuitee
G
Gul • family_with_children • nl
10
Heel leuk verblijf! Wij gaan zeker terugkomen naar de Sandman Signature Edmonton South Hotel
Pros:

De locatie was heel goed.
Het personeel zijn echt lief en vriendelijke en vrolijke en behulpzaam.
De fitness room was ook heel goed.
Veel restauranten in de buurt.
De bedden en kussen zijn super comfortabel. Ik heb vergeten te vragen waar ze hadden gekocht omdat ik wil ook dezelfde matras en kussen kopen.
Heel mooie hotel!

Cons:

Het toilet zit vast vaak omdat de druk van de water was laag. Het personeel hebben een andere kamer aangeboden maar wij hebben in dezelfde kamer gebleven anders wij moeten alles inpakken en weer uitpakken. Maar toen de toilet zit vast, ze hebben super snel geholpen en alles was weer goed.

2026-01-19 • via Nuitee
C
Charlotte • solo_traveller • ca
9
The staff was Friendly snd welcoming.
Cons:

The

2026-01-19 • via Nuitee
J
JoAnne • solo_traveller • ca
10
Pros:

The staff at the front desk, and in the restaurant (Dennys) were so friendly and helpful. The room was so clean and lovely. Great stay; I will continue to stay here when I am in Edmonton.

2026-01-19 • via Nuitee
D
Dennis • extended_group • ca
8
Pros:

The drain in the shower was a issue. The stopper would not stay up and kept falling which caused the water to pool. Just a small thing but wanted to bring it up for a quick fix for the next person

Cons:

Room HVAC controls to allow a good temperature setting for my liking was one of the best experiences i have had a hotel in a long time. Front desk check in and check out was quick and very friendly using my first name as MR Dennis

2026-01-19 • via Nuitee
P
Praveen • solo_traveller • ca
8
Cons:

Please hire some security!! Someone stole my truck bed mat when I parked outside.

2026-01-19 • via Nuitee
A
Andrew • extended_group • ca
7
Good hotel with lots of parking and comfortable beds in a decent location for car travelers.
Pros:

Comftorable beds, soft and firm pillows on the beds for different sleepers, friendly and helpful staff. Easy access to downtown. AC was powerful and was controlled via. thermostat.

Cons:

No complimentary breakfast, shower was finnicky to use and controls were loose. Nearest businesses are 5 to 10 minutes away by walking, might be hard for some to leave the hotel without transport.

2026-01-19 • via Nuitee
J
John • solo_traveller • us
8
2026-01-19 • via Nuitee
D
Don • couple • ca
10
2026-01-19 • via Nuitee
L
Lionel • family_with_children • ca
9
Cons:

No complimentary breakfast

2026-01-19 • via Nuitee
G
Garri • solo_traveller • ca
5
2026-01-19 • via Nuitee
J
Jeffrey • solo_traveller • ca
9
It was a very pleasant experience.
Pros:

The bed was comfy and the shower head was like a big rain head with good pressure. Decent size tv and upgraded my room for free. I was very impressed. The two restaurants attached were also very handy.

Cons:

The hot tub jets didn’t have a lot of pressure.

2026-01-19 • via Nuitee
B
Brad • solo_traveller • ca
10
2026-01-17 • via Nuitee
F
Frank • family_with_children • ca
10
2026-01-13 • via Nuitee